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Walk-In Tub Models78 articlesOpen topic →

• 📖Choosing a Two-Seat Walk-In Tub: Companion, Escape, Tub4Two, and Big4Two ComparedBathing together is one of the most requested features in the walk-in tub world, and Ella's Bubbles offers…
• 📖The LayDown Walk-In Tubs: 30x60 vs 32x72 Sizes, Faucet Options, and FeaturesThe Ella LayDown walk-in tubs are the two models built for lying down rather than sitting: the LayDown60…
• 📖Wheelchair Transfer Tubs Compared: Transfer26, Transfer30, Transfer32, Transfer60, and TransferXXLElla's Transfer series is built for wheelchair users and for any bather who wants the easiest possible entry…
• 📖Ella Elite 30x52: Specs, Packages, Jets, and FitThe Ella Elite walk-in tub is the most popular stainless-steel-door model in the line: actual size 30 inches…
• 📖Ella Petite 28x52: The Narrowest Stainless-Door TubThe Ella Petite 28x52 is the narrowest walk-in tub in our stainless-steel inward-swing door family. It is sold…
• 📖Ella Royal 32x52: Widest Stainless-Door Seat and Triple TherapyThe Ella Royal 32x52 is the widest walk-in tub in our stainless-steel inward-swing door family and the only…
• 📖Ella Deluxe 30x55: Extra Legroom With a Fixed Air and Hydro PackageThe Ella Deluxe walk-in tub is the 55 inch stainless-steel-door tub for average to taller bathers who want…
• 📖Ella Ultimate 30x60: Independent Foot Massage StandardThe Ella Ultimate is our full-length stainless-steel-door tub, and it is always fully jetted: Hydro massage, Independent Hydro…
• 📖Ella Ultra 30x52: Frameless Aluminum Door, ADA Seat Height, Magnetic PanelsThe Ella Ultra is our inward-swing tub with a frameless brushed aluminum door and frosted tempered glass. The…
• 📖Ella Capri 30x52: Outward-Swing Door With Independent Foot OptionThe Ella Capri is the 30 x 52 walk-in tub in the U-shape outward-swing door family, and the…
• 📖Ella Monaco 32x52: Wide Seat Outward-Swing TubThe Ella Monaco 32x52 is the wide-seat walk-in tub in our U-shape outward-swing door family, with a 22.5…
• 📖Ella Front Entry 32x40: The Compact End-Door TubThe Ella Front Entry walk-in tub is the shortest walk-in tub in the line, with the door at…
• 📖Ella Mobile 26x45: The Smallest Walk-In TubThe Ella Mobile 26x45 is the smallest walk-in tub Ella's Bubbles makes: 45 inches long, 26 inches wide…
• 📖Ella Lounger 27x59: Narrow Tub for Taller BathersThe Ella Lounger walk-in tub is the narrow tub for taller bathers who do not have a wide…
• 📖Ella ShaK 36x72: The Largest Single-Seat Walk-In TubThe Ella ShaK 36x72 is the largest single-seat walk-in tub we make, designed for athletes, bariatric bathers, and…
• 📖Ella Big4One 33x66: Large Single-Seat Tub for Tall and Broad BathersThe Ella Big4One is the large single-seat walk-in tub built for tall or broad bathers, one size below…
• 📖Ella Standard 30x52 and Standard60 30x60: Hydro-Only Value TubsThe Ella Standard 30x52 and Standard60 30x60 are our hydro-only value walk-in tubs, built on the inward-swing acrylic…
• 📖Ella Zen 30x52 and Zen60 30x60: Budget Hydro Tubs With a Single-Lever FaucetThe Ella Zen and Zen60 are our budget hydro-massage tubs, built on the Standard platform with a smaller…
• 📖Ella Flow 28x48: The Tub That Fits a 28 Inch DoorwayThe Ella Flow walk-in tub is the compact hydro tub built to pass a 28 inch doorway: actual…
• 📖Ella HomeCare 32x60 Transfer Tub: Assisted Bathing With a Pre-Filled TankThe Ella HomeCare Transfer Bathtub (SKU HC3260L or HC3260R) is an assisted-bathing walk-in tub with an 80 gallon…
• 📖HoistAssist and CareGiver Assisted-Bathing Systems: What Is PublishedBeyond the HomeCare tub, Ella's Bubbles lists two assisted-bathing systems: the HoistAssist (Transfer3060HL), a battery-powered hoist paired with…
• 📖S-Class 3052, 3060 and 3655: Understanding Ella's Legacy SeriesThe S-Class is an earlier Ella walk-in tub series sold in three sizes: the 3052 (30 x 52),…
• 📖Soaking-Only Walk-In Tubs: No Jets, No Pumps, No ElectricalYes, most Ella walk-in tubs can be ordered as a soaking-only tub: a walk-in tub with a door…
• 📖Which Therapy Combinations Fit Which Tub: Hydro, Air, Microbubble, and Foot Massage by ModelWhich therapy combinations fit which walk-in tub comes down to space under the seat. Ella tubs are ordered…
• 📖Where Are Ella Tubs Made? Chicago Assembly, Testing, and Company BackgroundElla walk-in tubs are assembled, jetted, and tested to order at our production facility in Chicago, Illinois. Our…
• 📖How Ella Tubs Are Built: Acrylic Shell, Fiberglass Reinforcement, and Stainless FrameEvery current Ella walk-in tub is built the same way: a vacuum-formed acrylic shell reinforced with gel-coated fiberglass,…
• 📖Find Your Manual, Spec Sheet, Schematic, and Drawings by ModelTo find your Ella walk-in tub manual, spec sheet, schematic or drawings, open the product page for your…
• 📖What Can and Cannot Be Customized on an Ella Tub: Add-Ons, Special Orders, and Fixed FeaturesYou can customize an Ella walk-in tub in many ways, but only at order time: door hand, therapy…
• 📖Ella Pet Spa: Microbubble Grooming Tub SpecsThe Ella Pet Spa is a 51 x 32 inch microbubble grooming tub for dogs and other pets,…
• 📖Two-Seat Tubs on Video: Big4Two, Escape, Tub4Two and Companion WalkthroughsElla's Bubbles builds four two-seat walk-in tubs, and this page puts the two-seat tubs on video: the Big4Two,…
• 📖Wheelchair Transfer Tubs on Video: Transfer26, Transfer30, Transfer32, Transfer60, TransferXXL and the Legacy S-Class 3655Three Ella's Bubbles videos put the wheelchair transfer tubs on video. The first is a product tour of…
• 📖LayDown Tubs on Video: 30x60 and 32x72 Walkthroughs, the Glass Door, the Drain and Where the Controls AreThe Ella LayDown tubs on video come in two sizes, a 30 inch by 60 inch model and…
• 📖Stainless-Door Tubs on Video: Elite, Royal, Petite, Deluxe and Ultimate WalkthroughsThe Elite, Petite, Royal, Deluxe and Ultimate share the same stainless steel walk-in tub door: a U-shape brushed…
• 📖Outward U-Door Tubs on Video: Capri, Monaco, Lounger, Front Entry, Mobile, Big4One and ShaKThe outward U-door tubs on video are the Capri, Monaco, Front Entry, Mobile, Lounger, ShaK and Big4One, the…
• 📖Ultra, Standard, Flow and S-Class on Video: Seat Heights, Soaking Depth, Thresholds and the Legacy LineThis page puts the Ultra, Standard, Flow and S-Class on video. The Ultra is the aluminum-and-glass inward-door tub,…
• 📖Choosing a Walk-In Tub on Video: Measuring Yourself, Doorways, Door Styles, Therapies, Hot Water and the Line OverviewChoosing a walk-in tub on video is the easiest way to get it right, and Ella's Bubbles has…
• 📖Fiji 36x66 and Solo 32x60 Infusion Microbubble Alcove Bathtubs: Specs, Electrical and WarrantyThe Fiji and the Solo are conventional alcove acrylic bathtubs from Ella's Bubbles with the Infusion Microbubble Therapy…
• 📖Legacy Ella Models: Chi OAC3252, Malibu OA3052, Tramo WT5932 and the Gel Coat Wheelchair-Access LineLegacy Ella models such as the Chi OAC3252, the Malibu OA3052, the Tramo WT5932 wheelchair transfer tub and…
• 📖Walk-In Tub or Low-Threshold Shower? Comparing Ella Options for Mobility, Space and CaregiversWalk-in tub or low-threshold shower? Both an Ella's Bubbles walk-in tub and a low-threshold shower make bathing safer…
• 📖Ella Transfer26 26x52: The Narrowest Wheelchair Transfer Tub, on VideoThe Ella Transfer26 is the narrowest wheelchair-accessible walk-in tub in the Ella's Bubbles lineup. Its actual size is…
• 📖Ella Transfer30 30x52: Specs, Packages, Seat Size and Color OptionsThe Ella Transfer30 is the standard-size member of the wheelchair-accessible Transfer family and, according to its product page,…
• 📖Ella Transfer32 32x52: Wide-Seat Transfer Tub With Three-System PackagesThe Ella Transfer32 is the wide-seat 52 inch model in the wheelchair-accessible Transfer family. Its actual size is…
• 📖Ella Transfer60 30x60: Full-Length Transfer Tub With Dual Hydro Pumps, on VideoThe Ella Transfer60 is the full-length member of the wheelchair-accessible Transfer family, built for taller bathers who want…
• 📖Ella TransferXXL 36x55: The Bariatric Transfer Tub With the Widest SeatThe Ella TransferXXL is the bariatric model of the wheelchair-accessible Transfer family and the largest low-threshold walk-in tub…
• 📖Getting Into a Transfer Tub: Three Entry Methods and How the L-Door Is Built, on VideoA Transfer tub is built so that nothing stands between the bather and the seat. Because the L-shaped…
• 📖Ella Big4Two 36x80: The Largest Two-Seat Tub, on VideoThe Ella Big4Two is the largest two-seat walk-in tub Ella's Bubbles makes. Its actual size is 36 inches…
• 📖Ella Tub4Two 32x60: The Two-Seat Tub That Fits a Standard 60 Inch OpeningThe Ella Tub4Two is the two-seat walk-in tub that fits inside a standard 60 inch bathtub opening. Its…
• 📖Ella Companion 32x60: Two Seats Behind a Removable Stainless Steel DoorThe Ella Companion walk-in tub is a two-seat walk-in tub built to fit a standard 60 inch alcove:…
• 📖Ella Escape 36x72: The Widest-Seat Two-Person TubThe Ella Escape walk-in tub is the two-seat walk-in tub with the widest seats Ella's Bubbles offers: 27…
• 📖Safety Certifications on Ella Tubs and Faucets: UL, ETL, CSA and IAPMO Marks, Where the Label Is, and What They Mean for CanadaYes. Ella walk-in tubs are built and tested to the North American standards for hydromassage bathtubs. When a…
• 📖Using Your Own Faucet: No-Faucet Orders, Pre-Drilled Decks, Wall-Mount Options, and Which Tubs Require a Customer-Supplied FaucetYes, you can pair an Ella walk-in tub with your own faucet, and on one model you have…
• 📖Assisted Bathing Options Compared: HomeCare 32x60 Pre-Filled Tank, HoistAssist Battery Hoist Tub, CareGiver Lay-Down With 400L Tank, and When a Transfer Tub Is EnoughWhen a caregiver does the bathing, the right Ella tub depends on how the bather gets in and…
• 📖Walk-In Tub Versus a Regular Bathtub: Seven Practical Differences in Entry, Seating, Fill and Drain, Water Use, Electrical, Installation and CleaningA walk-in tub is a bathtub you enter through a sealed door, sit in on a built-in seat,…
• 📖How to Read an Ella Spec Sheet: Actual Versus Nominal Size, Shipping Size, Occupied Versus Unoccupied Capacity, Package Jet Tables, Amp Disclaimers and Known MisprintsThe spec sheet prints the actual, measured size of the tub, while the product page and brochure print…
• 📖Common Model Questions: Soakers Without Jets, Big Tubs Without Jets, Colors, Off-White Transfer Tubs, Royal Versus Ultimate, Two-Seat Doors, Inward-Only Models and Front Entry Faucet SideMost sit-down Ella tubs can be ordered as soakers, the tubs come in white, the two-seat models differ…
• 📖Your Standard, Zen or Flow Owner's Manual, Section by Section, With the Corrections to KnowThis page walks through the printed owner's manual that comes with the Ella Standard, Zen and Flow walk-in…
• 📖Older Operations Instructions Still Online: Which Ones Exist, Which Tubs They Match, and Where They Differ From Today's ManualsThis page lists the older operations instructions that are still online at ellasbubbles.com, explains which tubs each one…
• 📖Where Everything Is on a Stainless Steel Door Tub: The Brochure Callout Diagram Explained (Elite Shown With Air + Hydro)This page explains the labeled callout diagram printed in the Ella Stainless Steel and Tempered Glass Door Acrylic…
• 📖Where Everything Is on the Ella Ultra: The Brochure Callout Diagram and Its Jet Count Table by PackageThis page explains the labeled callout diagram and the jet count table printed in the Ella Ultra brochure,…
• 📖Where Everything Is on a U-Shape Outward-Swing Tub: The Brochure Callout Diagram Explained (Capri Shown With Air + Hydro)This page explains the labeled callout diagram printed in the Ella U-Shape Outward Swing Door Acrylic Walk-In Tubs…
• 📖Where Everything Is on a Transfer Tub: The Brochure Callout Diagram Explained (Transfer30 Shown With Air + Hydro)This page explains the labeled callout diagram printed in the Ella Wheelchair Accessible Transfer Walk-In Tub brochure, so…
• 📖Your Stainless Steel Inward-Swing Door Owner's Manual, Section by Section, With the Corrections to Know (Elite, Petite, Royal, Deluxe, Ultimate)This page walks you through the printed owner's manual that ships with the stainless steel inward-swing door family:…
• 📖Your Ella Ultra Owner's Manual, Section by Section, With the Corrections to KnowThis page is a section-by-section guide to the Ella Ultra owner's manual, the 27-page "Ella Acrylic Walk In…
• 📖Your Outward-Swing Door Owner's Manual, Section by Section, With the Corrections to Know (Capri, Monaco, Front Entry, Mobile, Lounger, Shak, Big4One)This page walks through the owner's manual for the outward-swing door family, the Ella Capri, Monaco, Front Entry,…
• 📖Your Transfer Tub Owner's Manual, Section by Section, Plus the Legacy Transfer Operations Sheet (Transfer26, 30, 32, 60, XXL)This page is a section-by-section guide to the owner's manual for the Ella Transfer family: the Transfer26, Transfer30,…
• 📖Your Two-Seat Tub Owner's Manual, Section by Section (Tub4Two, Companion, Escape, Big4Two)This page walks through the owner's manual for the Ella two-seat family: the Tub4Two, Companion, Escape and Big4Two.…
• 📖Your LayDown Owner's Manual, Section by Section (30x60 and 32x72)This page walks through the owner's manual for the Ella LayDown tubs, the "ELLA LAY-DOWN WALK IN TUBS…
• 📖Where Everything Is on a Two-Seat Tub: The Brochure Callout Diagram Explained (Big4Two Shown With Air + Hydro)This page explains the labeled component diagram printed in the Ella's Bubbles Two Seats Acrylic Walk-In Tubs brochure.…
• 📖Where Everything Is on a LayDown Tub: The Brochure Callout Diagram Explained (32x72 Shown With Air Massage)This page explains the labeled component diagram printed in the Ella's Bubbles Lay Down Acrylic Walk-In Tubs brochure.…
• 📖What Is the HomeCare Transfer Bathtub?The HomeCare Transfer Bathtub, model HC3260L or HC3260R and often called the HomeCare 32x60 or the tank tub,…
• 📖What Is a Soaking Walk-In Tub?A soaking walk-in tub, often called a soaker or the soaker configuration, is an Ella walk-in tub ordered…
• 📖What Are the Acrylic Shell and Stainless Steel Frame on a Walk-In Tub?The acrylic shell and stainless steel frame are the construction of every current Ella walk-in tub: a vacuum-formed…
• 📖What Is HoistAssist on a Walk-In Tub?HoistAssist is Ella's Transfer3060HL assisted-bathing system, sometimes called the hoist tub, bath hoist or patient lift tub. It…
• 📖Is My Tub Door Inward or Outward Swing, and Which Door Do I Have?If you are wondering which door your tub has, the model name settles it, because every Ella model…
• 📖Does the Ella Standard Have Dual Drains?No, the Ella Standard does not have dual drains, and that is by design. If the website says…
• 📖What a UL, ETL or CSA Listing Covers and How to Read the Label on a Walk-In TubA UL, ETL or CSA mark on a walk-in tub tells an inspector, an electrician or an owner…
• 📖How Ella Walk-In Tubs and Their Published Documents Have Changed: A Revisions TimelineElla walk-in tubs have been documented in several generations of published paper: warranty editions dated May 2013, 2018…
• 📖Which Ella walk-in tub is right for me? Choosing between the tub familiesWhich Ella walk-in tub is right for me comes down to four questions: who is bathing, how much…

Sizes, Fit & Measuring36 articlesOpen topic →

• 📖Is There a Weight Limit? Bariatric and Large-Bather Walk-In Tub OptionsIs there a weight limit on a walk-in tub? One of the questions we hear most often, and…
• 📖How Fast Does a Walk-In Tub Drain? Dual Drain Technology ExplainedHow fast does a walk-in tub drain? With Ella's gravity-driven Dual Drain Technology, an average-size Ella walk-in tub…
• 📖Left-Hand or Right-Hand? Choosing Door, Drain, and Faucet SideChoosing a left-hand or right-hand walk-in tub comes down to one question: which end of the tub should…
• 📖Inward or Outward Swing Door: Which Should I Choose Before Ordering?Choosing between an inward swing door and an outward swing door is mostly about your bathroom and how…
• 📖Step-In Threshold Heights by Model and How Low It Can GoThe step-in threshold height on an Ella walk-in tub is the low lip you cross at the door,…
• 📖How Many Jets Does Each Ella Tub Have? Counts by Model and PackageHow many jets does an Ella walk-in tub have? The jet count depends on the therapy package you…
• 📖Interior Length, Seat-to-Overflow and Seat-to-Footwell by Model: The Soaking Depth TableSoaking depth in a walk-in tub is not one number. It comes from three measurements working together: the…
• 📖How Wide Is the Door Opening? Published Door Widths, Swing Arcs and Clearance by Door FamilyThe clear door opening on an Ella walk-in tub depends on the door family, not the tub size.…
• 📖How Far Does the Backrest Recline? Published Backrest Angles and What Owners Say About Seating Comfort by ModelElla walk-in tubs are seated soaking tubs, so every backrest is closer to upright than a recliner, with…
• 📖Planning the Bathroom Layout: Toilet Clearance, Corner Placement, Which Sides Can Be Open, Where the Outlet Goes and Where a Screen MountsAny Ella walk-in tub can be placed in a corner, against one wall or in a three-wall alcove,…
• 📖Common Fit Questions: 58 Inch Openings, 48 Inch Tubs, 36 by 60 Requests, Tall or Broad Bathers, Seat Height, Doorways and DisassemblyMost fit questions have a short answer once you know three things: the actual exterior size of each…
• 📖What Is an Extension Panel (Filler Kit) on a Walk-In Tub?An extension panel, also called a filler kit or filler panel, is the trimmable side panel that fills…
• 📖What Is an End Panel on a Walk-In Tub?An end panel, sometimes called a side panel or finishing panel, is the reversible panel that covers the…
• 📖What Is the Footwell on a Walk-In Tub?The footwell is the deep floor section in front of the seat of a walk-in tub where your…
• 📖What Is the Step-In Threshold on a Walk-In Tub?The step-in threshold on a walk-in tub is the low lip you cross at the door, sometimes called…
• 📖What Is Soaking Depth on a Walk-In Tub?Soaking depth on a walk-in tub is how deep you sit in the water once the tub is…
• 📖What Are Seat Width and Seat Height on a Walk-In Tub?Seat width and seat height on a walk-in tub describe the molded seat you bathe on: how wide…
• 📖What Is an Alcove Installation for a Walk-In Tub?An alcove installation places a walk-in tub in the classic three-wall opening where a standard 60 inch bathtub…
• 📖What Is Nominal Size vs Actual Size on a Walk-In Tub?Nominal size and actual size are two ways of describing the same walk-in tub. The nominal size is…
• 📖What Is Door Side (Left-Hand vs Right-Hand) on a Walk-In Tub?Door side, also called left-hand or right-hand configuration, is the side of the walk-in tub that holds the…
• 📖What Is Occupied vs Unoccupied Water Capacity on a Walk-In Tub?Water capacity on a walk-in tub is stated as two numbers. Unoccupied capacity is how many gallons the…
• 📖Will the Walk-In Tub Door Clear the Toilet?Whether the door will clear the toilet depends on your door family and on how tall and how…
• 📖Which Side Is a Left Drain Walk-In Tub?Which side is a left drain? Stand facing the tub as if you were about to step in:…
• 📖How Deep Is the Water Really in a Walk-In Tub?How deep is the water really? On every Ella tub the published depth is measured to the overflow,…
• 📖Low Windows and Countertops: Checking Tub Height Before You OrderIf a window, vanity countertop or shelf sits beside the space where your walk-in tub will go, the…
• 📖ADA Seat Height and Grab Bar Placement Compared With Ella Walk-In Tub DimensionsThe 2010 ADA Standards for Accessible Design put the top of a bathtub seat at 17 to 19…
• 📖Wheelchair Clearances, Turning Space and Ella Door Swing EnvelopesThe two ADA clearances people ask about when planning a walk-in tub for a wheelchair user are a…
• 📖Slip Resistance of the Walk-In Tub Floor and Seat: What Is Published and What Is NotEvery Ella walk-in tub brochure lists a textured floor, and the HoistAssist spec sheet lists a non-skid floor.…
• 📖Printable Pre-Install Measuring Checklist for a Walk-In TubThis is the measuring checklist to fill in before your walk-in tub is ordered: the bather, the path…
• 📖Walk-in tub dimensions by model: exterior sizes, seat widths, and door typesWalk-in tub dimensions by model matter because every Ella walk-in tub is built on one of a few…
• 📖Will it fit through my doorway? How to measure your home for a walk-in tubWill a walk-in tub fit through your doorway? Ella walk-in tubs are delivered fully assembled as one unit,…
• 📖Will it fit my alcove? Extension panels, end panels, and 60 inch spacesYes, an Ella walk-in tub will fit your alcove. Every model is designed for the classic three-wall alcove…
• 📖How many gallons does each Ella walk-in tub hold? Water capacity guideHow many gallons does a walk-in tub hold? Water capacity depends on the model and on you: the…
• 📖How much does a walk-in tub weigh? Net, shipping, and filled weight guideHow much does a walk-in tub weigh? Ella walk-in tubs weigh between 160 and 328 pounds empty, depending…
• 📖Seat sizes and soaking depth: how to measure yourself for a comfortable fitThe most important fit numbers in a walk-in tub are the seat width and the soaking depth, and…
• 📖Are Ella walk-in tubs ADA compliant? Accessibility and wheelchair answersAre Ella walk-in tubs ADA compliant? There is no official ADA certification for walk-in tubs, or for any…

Showers, Panels & Accessories46 articlesOpen topic →

• 📖Installing the Shower Column Kit on Your Walk-in TubShower column kit installation on an Ella walk-in tub means mounting a chrome or brushed nickel column into…
• 📖Installing Glass Shower Screens: Four-Fold and LayDown ScreensInstalling a glass shower screen on an Ella walk-in tub comes down to two families: the four-fold tempered…
• 📖Installing Ella Shower Bases, the Flexible Shower Dam, and Shower WallsInstalling an Ella shower base and the flexible shower dam is a job for your own licensed contractor,…
• 📖Wall Panels and Surrounds for Walk-In Tubs: Acrylic 3-Panel Kits, Cultured Marble, and PVC TilesWall panels and surrounds for walk-in tubs from Ella's Bubbles come in four families: an acrylic 3-panel wall…
• 📖Ella Fast-Fill Faucets: 2-Piece vs 5-Piece, Finishes, and the Waterfall OptionElla fast-fill faucets come in two deck-mount sets, and every tub is drilled at order time for one…
• 📖Tub Colors and Hardware Finishes: White Only, Chrome Trim, and Faucet UpgradesWalk-in tub colors and hardware finishes at Ella's Bubbles are simple to summarize: every current Ella walk-in tub,…
• 📖Swivel Tray, Seat Pillow Riser, and Seat Cushions: Which Tubs They FitElla's walk-in tub comfort accessories are the patented 360 degree removable swivel tray, seat pillow risers with or…
• 📖Ella Shower Kits and Bases: Multi-Piece Showers, Roll-In Bases, and Cultured MarbleElla shower kits and bases cover the whole accessible shower, not just walk-in tubs: low-threshold and barrier-free multi-piece…
• 📖Installing an Ella One-Piece AcrylX Shower Stall: Alcove Prep, Drain Opening, Fastening and First UseInstalling an Ella one-piece shower stall means setting the AcrylX unit into a framed alcove that matches the…
• 📖Installing the 60 x 33 Three-Piece Low-Threshold Shower With Molded Seat (Liberty 24 and 36)Three-piece shower installation for the 60 x 33 inch low-threshold unit with molded seat needs a framing pocket…
• 📖Installing Multi-Piece Gel Coat Showers: Barrier-Free Roll-In (BF) and Low-Threshold (SH) UnitsInstalling a multi-piece gel coat shower from Ella's Bubbles follows one of two manuals. Barrier-free roll-in (BF) units…
• 📖Installing the SMC Low-Profile Shower Bases: 1 Inch Reversible Linear Drain and Barrier-Free Linear-Drain BasesSMC shower base installation follows the same sequence for both Ella SMC (sheet molding compound) bases: cut a…
• 📖Installing SMC Shower Niches and Soap DishesShower niche installation with an Ella SMC niche means recessing it between two studs, packing out the flanges…
• 📖Installing Framed Sliding Shower Doors and the Tidy Two-Panel Bath ScreenInstalling Ella's framed sliding shower doors and the Tidy two-panel bath screen comes down to four things: every…
• 📖Ella Shower Stalls Compared: One-Piece AcrylX E-Series, Three-Piece 60x33 Molded Seat, and the Legacy ESM Gel Coat StallsThe difference between a one-piece and a three-piece Ella shower stall comes down to how it reaches the…
• 📖Shower Base Sizes and Thresholds Compared: AcrylX Barrier-Free, SMC Linear-Drain, Molded-Seat and Cultured Marble BasesElla's Bubbles shower base sizes and thresholds fall into four families, and the differences that matter most are…
• 📖Wall Kit Sizes at a Glance: SMC Subway Kits, Acrylic Surrounds, 3-Panel Kits, Wall Liners, Cultured Marble and Grout-Free TilesElla's Bubbles wall kit sizes fall into six systems, and the right one depends on the height you…
• 📖Ella Bathroom Furniture: Element ST20 and ST30 Cabinets, the ST36 Vanity With Quartz Top and the FL25Alongside tubs and showers, Ella's Bubbles offers a small line of bathroom vanities and cabinets: the Element ST20…
• 📖The Waterfall Wall-Mount Faucet: Installation Overview, Slider Bar, Finishes and Fill ExpectationsWaterfall faucet installation is wall work: the Ella Waterfall Bathtub Faucet is a wall-mounted brass faucet with a…
• 📖Installing the Wall-Mounted Hand Shower Slider Bar and the Extension Coupler So Nothing Leaks Behind the TubThe Ella hand shower slider bar lets you park the tub's pull-out hand shower on the wall at…
• 📖Installing Shower Seats, Folding Benches, the Fold-Up Chair, Teak Seat, Grab Bar Shelf and the Caregiver Curtain RodShower seat installation on an Ella shower always comes back to one rule: every wall-mounted seat, bench and…
• 📖Installing the SMC 12-Piece Wall Kit, Acrylic Tub Surrounds, the 3-Panel Kit, Tongue-and-Groove Wall Tiles and Palisade Vinyl TilesShower wall kit installation on an Ella shower goes one of three ways. The SMC 12-piece kit is…
• 📖Glass Door and Screen Options Beyond the 4-Fold: Sliding Doors, the Tidy Screen, the LayDown Bi-Fold and the Primo DoorThe four-fold tempered glass screen is the best-known way to close in an Ella walk-in tub for showering,…
• 📖Shower Doors, Seats, Benches, Grab Bar Sets, Niches, Soap Dishes and Acrylic Trim: Sizes, Capacities and FinishesThis is the shower accessories spec sheet for an Ella's Bubbles shower: sliding shower doors, seats and benches…
• 📖Custom-Size Shower Bases: Size Ranges, Threshold Options, Drain Placement Rules, Construction, and How to Request OneYes, Ella's Bubbles can build a custom-size acrylic shower base; a 46 by 46 inch pan with a…
• 📖Every Accessory Video in One Place: Swivel Tray, 4-Fold Screen, Shower Column, Slide Bar, Waterfall Faucet, Faucet Options, Pillows, Cushions, Heated Seat, Aromatherapy, Extension Panels and Tile FlangeEvery Ella's Bubbles accessory video is collected here in one place, grouped by accessory: the overview tours, the…
• 📖Every Shower Video in One Place: Low-Threshold and Barrier-Free Installs, the Shower Dam, Shower Bases, Cultured Marble Walls, CNC Wall Kits and Grout-Free PVC TileEvery Ella's Bubbles shower video is collected here in one place: the three-piece low-threshold install, the five-piece barrier-free…
• 📖Common Questions About Showering Add-Ons and Accessories: 4-Fold Screen Fit, Full-Length Screens, Rain Heads, Two-Seat Shower Heads, Slide Bars, Samples, Windows and Swivel Tray FitThese are the questions the team hears most often about showering add-ons and accessories, answered briefly with a…
• 📖The Four-Fold Bath Screen Printed Manual: Parts Supplied, Loose Fittings, Tools and the Eleven Numbered StepsThis page walks through the printed installation manual for the Ella four-fold bath screen, document code C0660-A00-01: the…
• 📖What Is a Fast-Fill Faucet on a Walk-In Tub?A fast-fill faucet on an Ella walk-in tub is one of Ella's deck-mounted faucet sets built to fill…
• 📖What Is a Hand Shower Diverter on a Walk-In Tub?A hand shower diverter on an Ella walk-in tub is the control on the faucet that switches water…
• 📖What Is a Barrel Extension Hose (Leak Elimination Kit) on a Walk-In Tub?A barrel extension hose on an Ella walk-in tub is a 5 foot extension hose with a stainless…
• 📖What Is a Seat Pillow Riser on a Walk-In Tub?A seat pillow riser, also called a seat riser or riser cushion, is a moderately soft foam cushion,…
• 📖What Is the Swivel Tray on a Walk-In Tub?The swivel tray is Ella's patented removable 360 degree tray, also called the rotating bath tray or bath…
• 📖What Is the Shower Column Kit on a Walk-In Tub?The shower column kit, also called the rain shower column or overhead shower kit, is a telescoping deck-mounted…
• 📖What Is the 4-Fold Shower Screen on a Walk-In Tub?The 4-fold shower screen, also called the folding glass screen, accordion screen or four-panel bath screen, is a…
• 📖What Is the Waterfall Faucet on an Ella Tub?The waterfall faucet is Ella's wall-mounted brass bathtub faucet, sold as a complete set with a 24 inch…
• 📖What Is a Collapsible Rubber Dam on a Roll-In Shower?A collapsible rubber dam, also called a water retainer, flexible shower dam or collapsible threshold, is the self-adhesive…
• 📖Why Does Water Spray Out of the Tub When I Use the Hand Shower?If water sprays out of the tub when you use the hand shower, the reason is usually simple:…
• 📖Why Does My Shower Column Drip After I Shut It Off?A shower column that drips after shutoff is releasing water that was still under pressure inside the column…
• 📖Why Does My Shower Screen Gasket Have a Gap and Spray Water?When the gasket on the screen has a gap and sprays water, the cause is almost always the…
• 📖What If My Shower Stall Wall Is Out of Square or the Base Is Damaged?If your shower stall wall is out of square, or the base has a hole, a crack or…
• 📖Why Don't the Suction Cups on My Tub Pillow Hold?When the suction cups on the pillow do not hold, the cause is nearly always the surface rather…
• 📖What Are My Options If My Swivel Tray Broke or Does Not Fit?If your swivel tray broke, or it will not fit your tub, the good news is that the…
• 📖What If My Grab Bar Is the Wrong Size or Was Not in the Box?If your grab bar is the wrong size or was not in the box, start by checking what…
• 📖Is There a Seat Belt for the Walk-In Tub?Yes, there is a seat belt for the walk-in tub. Ella offers a seat belt accessory whose bracket…

Installation & Leveling52 articlesOpen topic →

• 📖Who Installs My Walk-in Tub? Hiring a Licensed Contractor and How Ella Supports ThemWho installs my walk-in tub? A licensed, experienced local contractor of your choice. Ella's Bubbles manufactures walk-in tubs…
• 📖Tile Flange, Caulking, and Finishing the Walls Around Your Walk-In TubA tile flange for a walk-in tub is not built into Ella tubs, which have a flat deck…
• 📖Can the Tub Be Freestanding? Exposed Ends, Second End Panels, and Knee WallsCan an Ella walk-in tub be freestanding? Partly. Ella walk-in tubs are semi freestanding: every tub includes a…
• 📖Installing in Mobile Homes, Condos, Upper Floors, and on Concrete SlabsYes, a walk-in tub can be installed in a mobile home, in a condo or upper-floor unit, and…
• 📖Installing It Yourself: What DIY Owners Must Do to Keep Support and WarrantyYes, you can install an Ella walk-in tub yourself. Ella's Bubbles manufactures the tub and does not perform…
• 📖Installing the 2-Piece and 5-Piece Fast-Fill Faucets and Hand ShowerFast-fill faucet installation on an Ella walk-in tub is a four-step job for the 5-piece set and simpler…
• 📖Grab Bars: What Is Included, Installing the Deck-Mount Bar, and Add-On Wall BarsAre grab bars included with an Ella walk-in tub? Most models include a stainless steel grab bar in…
• 📖Planning Service Access: Front Aprons, Access Panels, and Why You Must Not Insulate Around the TubPlanning service access for a walk-in tub is simple: every Ella walk-in tub is built so the pumps,…
• 📖Lowering the Tub: Below-Subfloor Drains, 3 Inch Thresholds, and What It Does to the WarrantyLowering a walk-in tub for a smaller step-in is possible on most Ella models, but it is a…
• 📖Every Installation Video in One Place: Delivery, Leveling, Drains, Electrical, Panels, Flange, Faucets and ScreensEvery Ella walk-in tub installation video is collected here in the order an installation actually happens. Start with…
• 📖Common Installation Questions: Tile Order, Leveling Legs, Subfloor, Panels, Drain Size and the Outdoor TestThe most common walk-in tub installation questions have short answers: the tub goes in first, directly on the…
• 📖Installing the Standard, Standard60, Zen, Zen60 and Flow: Single Drain, Front Legs Screwed Down, the Push-Control Air Pipe, the Side-Panel Cut and the Economy Extension KitThe Standard, Standard60, Zen, Zen60 and Flow share one platform inside Ella's lineup, and it installs a little…
• 📖Installing the HomeCare 32x60 Assisted-Bathing Tub: Faucet Spout Through the Deck, Tank Drain Tee, Supply Lines, Grey and Black Cords, and the Sensor Logic to TestInstalling the HomeCare 32x60 follows every universal Ella step, from leveling to the pre-installation water test to leaving…
• 📖The Glue-Up Tile Flange Kit: What Is in the Box, Which Length to Choose, Which Colored Side Faces Out, and Whether It Goes On Before or After DrywallThe Ella glue-up tile flange is a flexible, reversible waterproof strip that bonds to the edge of your…
• 📖What Is in the Crate: Loose Parts, Panels, Supply Lines, Drain Caps and Documents to Account for Before the Installer StartsBefore anyone declares a part missing, look inside the tub and under the frame. When your Ella walk-in…
• 📖Before Your Installer Leaves: The 16 Checks Explained in Plain Language and Why Each One Protects Your WarrantyBefore your installer packs up, there is a checklist on the warranty activation form that they initial line…
• 📖Installing the Two-Seat Family, Part 1: Delivery, Toe Kick Plates, Water Test and Leveling (Tub4Two, Companion, Escape, Big4Two)This page walks through the first half of installing an Ella two-seat walk-in tub: what arrives, how to…
• 📖Installing the Two-Seat Family, Part 2: Drains, Dual Spout Faucet, Three Dedicated Lines, Grab Bar, Door Check and WallsThis page is the second half of installing an Ella two-seat walk-in tub, picking up once the tub…
• 📖Installing the LayDown Tubs, Part 1: Delivery, Placement, Leveling and the Glass Door (30x60 and 32x72)This page covers the first half of installing an Ella LayDown walk-in tub: the two sizes, what to…
• 📖Installing the LayDown Tubs, Part 2: The Single 2 Inch Drain, Faucet by Size, Electrical, Therapy Controls and Wall FinishingThis page is the second half of installing an Ella LayDown walk-in tub: connecting the single 2 inch…
• 📖Installing the Standard, Zen and Flow: The Owner's Manual Sequence Page by Page, With the Single Drain, Front Legs and Side Panel CutThis page follows the Ella Standard Acrylic Walk-In Bathtub Owner's Manual (24 pages, dated 3/22/23) in the manual's…
• 📖Installing the Stainless Steel Inward-Swing Family, Part 1: Delivery, Moving, Water Test and Leveling (Elite, Petite, Royal, Deluxe, Ultimate)This page is the first half of the installation sequence for the Ella tubs with a brushed stainless…
• 📖Installing the Stainless Steel Inward-Swing Family, Part 2: Drains, Faucet, Electrical, Grab Bar, Extension Kit, Door Check and Wall FinishingThis page is the second half of the installation sequence for the stainless steel inward-swing door family: the…
• 📖Installing the Ella Ultra: The Owner's Manual Sequence From Crate to Finished WallThis page follows the Ella Ultra from the delivery truck to a finished wall, using the sequence in…
• 📖Installing the U-Shape Outward-Swing Family, Part 1: Delivery, Door Clearance, Water Test and Leveling (Capri, Monaco, Front Entry, Mobile, Lounger, Shak, Big4One)This page is the first half of the installation sequence for the Ella tubs with the outward-swinging U-shape…
• 📖Installing the U-Shape Outward-Swing Family, Part 2: Drains, Faucet, Electrical, Grab Bar, the Capri and Monaco Extension Kit, Door Check and WallsThis page is the second half of the installation sequence for the outward-swinging U-shape door family: the Capri,…
• 📖Installing the Transfer Family, Part 1: Delivery, Wheelchair Approach Space, Water Test and Leveling (Transfer26, 30, 32, 60, XXL)This page is the first half of the installation sequence for the Ella Transfer family, the wheelchair-accessible tubs…
• 📖Installing the Transfer Family, Part 2: Drains, Faucet, Electrical, Grab Bar, the Extension Kit Table, Door Check and WallsThis page is the second half of the installation sequence for the Ella Transfer family: the Transfer26, Transfer30,…
• 📖What Are Leveling Legs on a Walk-In Tub?Leveling legs on an Ella walk-in tub are the adjustable threaded legs on the tub frame, at least…
• 📖What Is an Access Panel on a Walk-In Tub?An access panel on an Ella walk-in tub is one of the removable panels on the front apron,…
• 📖What Is a Tile Flange on a Walk-In Tub?A tile flange is a thin waterproof strip glued to the edge of a walk-in tub with 100…
• 📖What Is a Deck-Mount Grab Bar on a Walk-In Tub?A deck-mount grab bar is the chrome stainless steel grab bar that bolts through the tub deck on…
• 📖What Is the Pre-Installation Water Test on a Walk-In Tub?The pre-installation water test, also called the pre-install fill test or leak test, is the required one hour…
• 📖What Is a Knee Wall Behind a Walk-In Tub?A knee wall is a short, contractor-built wall that covers the long back side of a walk-in tub…
• 📖Loose Air Lines Under the Rim: Hydro Breathers and the Microbubble Prime PortYes, those two capped lines are supposed to be there, and they are supposed to stay right where…
• 📖Why Does the Pump Turn On as Soon as the Tub Is Plugged In?If the pump turns on as soon as the tub is plugged in, unplug it right away and…
• 📖There Are Extra Parts in the Crate I Cannot Place. What Are They?When there are extra parts in the crate that you cannot place, the good news is that almost…
• 📖Why Doesn't the Extension Panel Attach on the Faucet Side?If the extension panel does not attach on the faucet side, it is almost always because the panel…
• 📖Why Does My Tub's Front Panel Keep Popping Off?When the tub panel keeps popping off, the panel is rarely the problem. The removable front apron on…
• 📖My Tub Has No Tile Lip. Which Flange Do I Use?If your tub has no tile lip, that is by design. Ella walk-in tubs have a flat deck…
• 📖Can I Stand the Tub on End to Get It Through the Door?Wondering whether you can stand the tub on end to get it through the door is one of…
• 📖Why Does My Tub Leak at the Corners or Wall When Filled?When the tub leaks at the corners or wall when filled, and the door itself stays dry, you…
• 📖Can My Walk-In Tub Sit Freestanding With the Sides Exposed?Yes, your walk-in tub can sit freestanding with the sides exposed, with one rule to plan around. Any…
• 📖The Bathroom Inspector's Checklist for a Walk-In Tub InstallationA bathroom inspector looking at a walk-in tub installation checks three separate things: that the electrical work is…
• 📖Walk-In Tub Weight and Floor Loading Explained: Tub, Water and Bather TogetherA walk-in tub places three loads on your bathroom floor at once: the tub itself, the water in…
• 📖Printable Installer Handoff Test ChecklistPrint this page and tick each line with your installer before they leave. The lines come from the…
• 📖What you need before installing your Ella walk-in tub: a planning checklistWalk-in tub installation requirements come down to a short list: a licensed electrician and an experienced plumber or…
• 📖Delivery day: inspecting, moving, and preparing your walk-in tub the right wayWalk-in tub delivery day comes down to three habits that protect you: inspect the crate before the driver…
• 📖Leveling your walk-in tub: why every leg must touch the floor before anything elseLeveling a walk-in tub is the number one thing that prevents door leaks, and it is the first…
• 📖Extension panels and filler kits: fitting your walk-in tub into a 60 inch alcoveWalk-in tub extension panels, also called filler kits, are what let a 52 to 55 inch Ella tub…
• 📖The pre-installation water test: catch leaks before your walls are finishedThe pre-installation water test is a required one hour check done before the walls are closed up: fill…
• 📖Installation choices that affect your warranty and how to keep coverage intactImproper installation can void your walk-in tub warranty, and every one of the installation choices that affect coverage…

Plumbing & Electrical29 articlesOpen topic →

• 📖What Size Water Heater Do I Need for My Walk-in Tub?What size water heater do I need for a walk-in tub? For most homes the answer is a…
• 📖Which Cord Plugs Where: Identifying Control Boxes, Cords, and Air Tubes After InstallationWhich cord plugs where on an Ella walk-in tub is answered by the component diagram for your therapy…
• 📖Water Supply Lines, Shut-Off Valves, and Pipe Size for a Fast FillThe water supply lines for an Ella walk-in tub are included with the faucet: every Ella 2-piece and…
• 📖Common Electrical Questions: 15 or 20 Amps, One Circuit or Two, GFCI at the Outlet or the Breaker, Cord Labels and DiagramsThe walk-in tub electrical requirements for an Ella tub come down to this: every tub with pumps runs…
• 📖Connecting the 2 Inch Tub Drain to 1.5 Inch House Plumbing, and the Straight-Down Exit for the LayDown Brass DrainYes, an Ella walk-in tub connects to 1.5 inch house plumbing. Every Ella tub drain is 2 inches,…
• 📖Where to Put the Outlet: Seat-Side Placement, Cord Reach, the 20 Amp Receptacle, GFCI Under the Tub, and the Three Foot RuleElla walk-in tubs are plug-in, never hardwired. Every pump and heater runs on ordinary 120 volt household power,…
• 📖Common Plumbing Questions: One P-Trap or Two, Y Versus T, Center Drains, Drain to the Floor, Supply Threads and No Drain PumpThese are the plumbing questions installers and owners ask most often, answered in a sentence or two each,…
• 📖What Is Dual Drain Technology on a Walk-In Tub?Dual Drain Technology is Ella's gravity-driven drain system that pairs two oversized 2 inch floor drains, each on…
• 📖What Is a 4-Port T-Type Drain on a Walk-In Tub?A 4-port T-type drain is the multi-port PVC drain body under an Ella walk-in tub that lets your…
• 📖What Is a Thermostatic Control Valve (TCV) on a Walk-In Tub?A Thermostatic Control Valve, or TCV, is a deck-mounted anti-scald valve included with Ella thermostatic faucet packages. It…
• 📖What Is the Overflow on a Walk-In Tub?The overflow on a walk-in tub is the opening at the drain opener that sets the maximum water…
• 📖What Is a GFCI for a Walk-In Tub?A GFCI, short for ground fault circuit interrupter, is the ground-fault protection that every jetted Ella walk-in tub…
• 📖What Is a Dedicated Circuit for a Walk-In Tub?A dedicated circuit is an electrical line that serves only the walk-in tub and is shared with no…
• 📖What Are the Supply Lines and Shut-Off Valves on a Walk-In Tub?Supply lines are the two 3/4 inch by 5 foot braided stainless steel hoses, also called water supply…
• 📖What Is the Emergency Pull-Up Chain on a Walk-In Tub?The emergency pull-up chain, also called the emergency pull chain or safety chain, is the short chain attached…
• 📖Where Does the Drain Sit for a Slab Installation?If you are asking where the drain sits for a slab install, the answer is on the side…
• 📖Which Cord Plugs In Where on My Walk-In Tub?If you are asking which cord plugs where, the rule is simple: every pump, heater and control box…
• 📖Why Did the Drain Elbow Crack and What Replaces It?If your drain elbow cracked and drips, the usual story is that the plastic 90 degree fitting under…
• 📖Why Doesn't the Overflow on My Tub Drain?When the overflow does not drain on an Ella walk-in tub, the usual explanation is that the tub…
• 📖My House Drain Is 1.5 Inches. Will the 2 Inch Tub Drain Work?If my house drain is 1.5 inch, will the 2 inch tub drain work? Yes. Every Ella tub…
• 📖Why Does the GFCI Trip When the Jets Turn On?When the GFCI trips when the jets turn on, the tub is almost always telling you one of…
• 📖Why Does My Hot Water Run Out Before the Tub Is Full?If your hot water runs out before the tub is full, the house water heater is undersized for…
• 📖Why Is the Supply Line Leaking at the Nut?If the supply line is leaking at the nut, the fitting is usually either under tightened with the…
• 📖Why Does the Mixing Valve Cross Hot and Cold When the Tub Is Off?When the mixing valve mixes hot and cold when the tub is off, you have a crossover: hot…
• 📖How Many GFCI Circuits Does My Walk-In Tub Need?How many GFCI circuits does the tub need? Count the labeled cords on your tub, because every one…
• 📖NEC Article 680 and GFCI Dedicated-Circuit Rules Explained for a Walk-In TubThe National Electrical Code (NFPA 70) treats a jetted walk-in tub as a "hydromassage bathtub," and the rules…
• 📖Anti-Scald and Thermostatic Valve Standards for Walk-In Tubs: ASSE 1016, 1070 and the Ella TCVScald protection in a walk-in tub comes from two places: the standards plumbing inspectors reference, and the valve…
• 📖Electrical requirements by model: dedicated GFCI circuits for your walk-in tubThe electrical requirements by model for Ella walk-in tubs are simple to state: every tub with pumps needs…
• 📖Plumbing and drain configurations: connecting your walk-in tub to the house drainConnecting your walk-in tub to the house drain is straightforward on an Ella tub because most models use…

Door & Seal37 articlesOpen topic →

• 📖Which Door Does My Ella Tub Have? S-Shape, U-Shape, L-Shape, and Stainless Steel Doors by ModelWhich door does my Ella tub have? Ella's Bubbles builds five distinct walk-in tub door styles, and the…
• 📖Planning Floor Space for the Outward-Swing Door: The 165 Degree Swing EnvelopeOutward-swing door clearance is the floor space in front of the tub that the door needs to open,…
• 📖Operating and Caring for the LayDown Tempered Glass DoorThe LayDown tempered glass door is an inward-swing door: you swing it into the tub, step in over…
• 📖Cracked, Damaged, or Sagging Door: Adjustment and Replacement OptionsA cracked, damaged, or sagging walk-in tub door can almost always be resolved without replacing the whole door.…
• 📖Why the Door Will Not Open Until the Tub Drains, and Can It Open Accidentally?If your walk-in tub door will not open right after a bath, that is the tub working exactly…
• 📖L-Shape Transfer Door Pins Do Not Line Up or the Striker Plate Is Loose: Pin Adjustment and ReplacementWhen the transfer door pins do not line up, or the striker plate on your Transfer tub is…
• 📖Common Questions About Walk-In Tub Door SealsThe most common walk-in tub door seal questions have simple answers: the seal on an Ella's Bubbles walk-in…
• 📖Video Guide: Installing a Replacement Door Seal, Including the LayDown Glass DoorInstalling a replacement door seal on an Ella's Bubbles walk-in tub is a hand-tool job: adhesive remover to…
• 📖Every Ella Door Video in One Place: Seals, Handles, Latches, Alignment and Replacement by Door FamilyThis page collects every Ella's Bubbles walk-in tub door video in one place, grouped by door family and…
• 📖Video Guide: Adjusting the Door Handle Lock Nut and the Hinge After Someone Leaned on the DoorAdjusting the door handle lock nut is the fix for most handle complaints on an Ella's Bubbles walk-in…
• 📖What Is a Striker Plate on a Walk-In Tub Door?A striker plate, also called the strike plate or keeper, is the plate on the tub frame that…
• 📖What Is an S-Shape Inward-Swing Door on a Walk-In Tub?The S-shape inward-swing door is the acrylic door on Ella's Standard, Standard60, Zen, Zen60 and Flow walk-in tubs.…
• 📖What Is a U-Shape Outward-Swing Door on a Walk-In Tub?The U-shape outward-swing door, often called the outswing door or the U-shape door, is the door on Ella's…
• 📖What Is an L-Shape Transfer Door on a Walk-In Tub?The L-shape transfer door, also called the wheelchair transfer door or the L-shape outward-swing door, is the aluminum…
• 📖What Is the Stainless Steel Inward-Swing Door on a Walk-In Tub?The stainless steel inward-swing door is the brushed stainless door with a frosted tempered glass panel found on…
• 📖What Is a Gear-and-Shaft Latch (2-Latch and 3-Latch) on a Walk-In Tub?The gear-and-shaft latch is the locking system on Ella's outward-swing doors. Turning the door handle drives gears on…
• 📖What Is the Door Seal on a Walk-In Tub?The door seal on a walk-in tub, also called the door gasket, is the soft silicone strip around…
• 📖Why Does My Tub Door Still Leak After I Caulked the Seal?If your tub door still leaks after you caulked the seal, the caulk was never the fix, and…
• 📖Can My Walk-In Tub Door Be Changed to Swing the Other Way?The short answer is no: a walk-in tub door cannot be changed to swing the other way once…
• 📖Is It Normal for Water to Sit in the Door Frame After Draining?Yes, a little water sitting in the door frame after draining is normal. When you open an outward-swing…
• 📖Why Does My Walk-In Tub Door Leak at the Bottom?When a walk-in tub door leaks at the bottom, the cause is almost always the tub sitting slightly…
• 📖Why Does the Door Gasket Pop Out Every Time I Shut the Door?If the door gasket pops out at the top every time the door is shut, the gasket is…
• 📖Why Is My Walk-In Tub Door So Hard to Close?A walk-in tub door that is very hard to close, rubs the jamb, or has to be shut…
• 📖Why Is the Locking Handle on My Tub Door Too Tight to Move?When the locking handle is too tight to move, the tension on the handle mechanism is set higher…
• 📖Why Won't My Walk-In Tub Door Open After My Bath?If your walk-in tub door will not open after your bath, the tub is doing exactly what it…
• 📖Can Someone Open the Walk-In Tub Door While It Is Full and Flood the House?Whether someone can open the walk-in tub door while it is full depends on which way the door…
• 📖Why Is There a Gap on One Side of My Walk-In Tub Door?A gap on one side of a walk-in tub door, where the door meets the seal evenly on…
• 📖Why Don't the Pins on My L-Shape Transfer Door Line Up?When the L shape transfer door pins do not line up, the door is usually telling you one…
• 📖How to Open and Close the Inward-Swing Acrylic Door on Standard, Zen, and Flow TubsThe inward-swing acrylic door on the Standard, Standard60, Zen, Zen60, and Flow walk-in tubs works the same way…
• 📖Using Your Stainless Steel Inward-Swing Door: Opening, Closing, and Handle AdjustmentThe stainless steel inward-swing door on the Elite, Petite, Royal, Deluxe, and Ultimate walk-in tubs opens inward toward…
• 📖How the Outward-Swing U-Shape Door Works: Closing, Locking, and Handle CareThe outward-swing U-shape door on the Capri, Monaco, Front Entry, Mobile, Lounger, Shak, and Big4One walk-in tubs, and…
• 📖Operating the L-Shape Transfer Door: Front Handle, Closing, and Wheelchair EntryThe L-shape Transfer door on every tub in our wheelchair Transfer family, the Transfer26, Transfer30, Transfer32, Transfer60, and…
• 📖Door latch or handle trouble: correct handle installation, alignment, and replacementsWalk-in tub door latch or handle trouble usually has one of two causes: the handle was installed in…
• 📖My Door Rubs the Frame When It Closes: Fixing Tub Bow with the Leveling LegsIf your walk-in tub door rubs the frame or jamb as it closes, the most common reason is…
• 📖Caring for Your Door Seal: Cleaning, Reseating, and Replacing the GasketCaring for your walk-in tub door seal comes down to three habits: keep it clean, keep the door…
• 📖Door seal or gasket looks worn, loose, or leaks: care, repair, and replacementThe walk-in tub door gasket is the flexible silicone seal that makes your door watertight, and it responds…
• 📖Water at the Door: What to Check First and Why You Should Never Lean on the DoorA walk-in tub door leak almost always traces back to one of a short list of causes, and…

Troubleshooting & Repairs54 articlesOpen topic →

• 📖Pump or Massage System Not Working: Connections, Relay Switch, and What to Check FirstIf your walk-in tub pump is not working and the jets or massage system will not turn on,…
• 📖How to Reset Your Walk-In Tub Control Box Step by StepTo reset your walk-in tub control box, disconnect the main power, label and unplug every air tube and…
• 📖Adjusting Jet Pressure, Foot Jet Nozzles, and a Stiff Intensity Control DialAdjusting jet pressure on an Ella walk-in tub takes three simple controls: the intensity control dial on the…
• 📖Hand Shower Problems: Stuck Diverter, Hose Replacement, and the Wall-Mount Leak KitHand shower problems on an Ella walk-in tub come down to three things most of the time: a…
• 📖Tub Drains Slowly, Will Not Drain, or Loses Water: What to CheckIf your walk-in tub drains slowly, will not drain at all, or loses water while you bathe, the…
• 📖Breaker or GFCI Keeps Tripping: Circuit Sizing, Component Loads, and When to Stop Using the TubA breaker or GFCI that keeps tripping when your Ella's Bubbles walk-in tub runs is almost always telling…
• 📖Microbubble System Not Working: Buzzing, No Cloudiness, Big Bubbles, and the Pressure TankWhen the microbubble system is not working on your Ella's Bubbles tub, the fastest way to sort it…
• 📖Water Comes Out of the Wrong Outlet or Will Not Switch Back: Diverter Valves, a Stuck 2-Piece Button and ReplacementsWhen water comes out of the wrong outlet, keeps coming from the hand shower after you switch the…
• 📖Leak at the Drain Elbow or Drain Pipe: Overtightening, Standard PVC Fittings and Replacement AssembliesA leak at the drain elbow under an Ella walk-in tub usually traces back to the elbow being…
• 📖Blue Control Box Has No Power Light, or the Air Pump Runs Constantly: Diagnosis, Replacement and Returning the Old BoxIf the blue control box shows no power light even though the wall outlet tests fine, and the…
• 📖Water Under or Behind the Tub: Finding the Source at Unions, Air Fittings, the Hand Shower, Drain Elbow and Supply LinesWater under the tub or behind it while the door stays dry almost always comes from one of…
• 📖Shower Column Drips After Shutoff, Deck Hole Size, Connector Rods and Replacement Column SectionsA shower column that drips after shutoff is releasing water that was still under pressure inside the column…
• 📖Every Repair Video in One Place: Drains, Faucets, TCV, Buttons, Control Boxes, Touchpads, Doors and OzoneEvery Ella walk-in tub repair video published for owners and their contractors is listed here in one place,…
• 📖5-Piece Faucet: Water Keeps Flowing With the Valve Off, Low Pressure, Handle Replacements and Finish OptionsIf water keeps flowing from the tub filler with the hot or cold valve turned off on the…
• 📖Hand Shower Leaks at the Head or Deck: Hose Orientation, the Blue Check Valve, Washers and a Loose Mount BaseMost hand shower leaks on an Ella walk-in tub, whether at the sprayer head or at the deck,…
• 📖Nothing Works After a Storm or Power Outage: Breaker, GFCI Under the Tub, the Control Box, and Why Motors Have No Reset ButtonWhen a storm or power outage leaves your Ella walk-in tub completely silent, the cause is almost always…
• 📖HomeCare 32x60 Troubleshooting: Tank Will Not Fill, Will Not Inject, Drains on Its Own, and What the Keypad Lights MeanThe HomeCare 32x60 fills the tub from an 80 gallon internal tank that is pre-filled at a preset…
• 📖Two-Seat Tub: Only One Side Massages, One Heated Seat Is Cold, or One Foot Well Has No JetsOn an Ella two-seat tub (Companion, Escape, Tub4Two, or Big4Two), each seat has its own foot hydro pump,…
• 📖Troubleshooting Start Here: Match Your Symptom to the First Check and the Right ArticleWhen something on your Ella walk-in tub stops working, start with the one check that solves that symptom…
• 📖What Is the Control Box on a Walk-In Tub?The control box on an Ella walk-in tub is the blue electronic box mounted under the tub, behind…
• 📖Water Inside the Air Blower: The Check Valve in the Air ManifoldFinding water inside the air blower is rare on an Ella walk-in tub, because the air massage system…
• 📖Why Won't My Walk-In Tub Drain?If your walk-in tub will not drain, drains very slowly, or the water just sits with the drain…
• 📖Why Won't the Drain Open When I Turn the Handle?When the drain will not open when you turn the handle, or the drain will not stay open…
• 📖Why Does My Tub Leak Only When I Let the Water Out?If your tub leaks only when you let the water out and stays dry while you bathe, the…
• 📖Why Are My Drain Handles Loose and How Do I Tighten Them?If your drain handles are loose, or the right drain handle is looser than the left, the fix…
• 📖What Should I Do If I Pushed the Drain Stopper Down by Hand and Now It Won't Open?If you pushed the drain stopper down and now it will not open, the push most likely forced…
• 📖Why Did the Jets on My Walk-In Tub Stop Working?When the jets on your walk-in tub stop working, and there is no sound and no water when…
• 📖Why Do My Air Jets Not Work Even Though the Auto Purge Still Runs?If your air jets stopped working but the purge still runs, the blower and its power are alive,…
• 📖Why Did My Foot Jets Stop Working?If your foot jets stopped working while the upper jets, air and light still run, the most likely…
• 📖Why Won't the Air or Pump Shut Off, and Is Flipping the Breaker Okay?If the air will not shut off and you had to flip the breaker, you did exactly the…
• 📖Why Do the Little Air Hoses Keep Falling Off My Tub Controls?When the little air hoses keep falling off the controls, the fix is usually a firmer connection at…
• 📖Why Does My Tub Button Only Work When I Press Very Hard?When a button only works with very hard pressure, the button is telling you that its air signal…
• 📖Why Won't the Air and Water Jets Run at the Same Time?If the air and water will not run at the same time on your Ella walk-in tub, something…
• 📖Why Do None of the Buttons Work Even Though the Tub Has Power?When none of the buttons work but the tub has power, look at the blue control box behind…
• 📖Why Does Nothing on My Tub Work After a Storm or Power Outage?When nothing works after a storm, the cause is almost always upstream of the tub itself, and you…
• 📖Why Isn't My Digital Control Pad Lighting Up?If your digital control pad is not lighting up, the pad has lost its connection to power, because…
• 📖Why Are My Walk-In Tub Jets So Weak?When the jets are weak on an Ella walk-in tub, the cause is usually not the pump. Three…
• 📖Why Does My Walk-In Tub Make a Buzzing or Hissing Noise?If your walk-in tub makes a loud buzzing noise now and then, a light humming noise after use,…
• 📖Why Isn't My Microbubble System Making Bubbles?When the microbubble is not making bubbles, follow the path the system uses: the Micro push button sends…
• 📖Why Won't My Tub Stop Purging?If your tub will not stop purging, first compare what you are seeing with a normal purge: the…
• 📖Why Is My Tub's Temperature Control Stuck or Not Changing the Water Temperature?When the temperature control is stuck and will not turn, or the knob turns but the temperature does…
• 📖Why Is There No Hot Water at the Tub When the Sinks Have Hot Water?When there is no hot water at the tub but the sinks have hot water, the problem is…
• 📖Why Does My Walk-In Tub Fill So Slowly?If your tub fills very slowly, the faucet is rarely the reason. Ella fast fill faucets are designed…
• 📖Why Does My Tub Faucet Drip Constantly and How Do I Fix It?If your faucet drips constantly, the hot water will not shut off completely, or a handle slips past…
• 📖Why Won't the Diverter Switch to the Hand Shower?When the diverter will not switch to the shower, or water comes out of the spout and the…
• 📖Why Does Water Leak Where the Hand Shower Goes Through the Deck?When water leaks where the hand shower goes through the deck, the usual reason is that the hand…
• 📖Why Does My Hand Shower Have No Pressure?If your hand shower has no pressure while the tub spout fills normally, the water supply itself is…
• 📖Why Is Water Leaking Underneath My Walk-In Tub?Water leaking underneath the tub while the door stays dry almost always comes from one connection, not from…
• 📖Who Can Come Out and Fix My Walk-In Tub?If you need someone to come out and fix your tub, here is how support on an Ella…
• 📖Why Won't My Chromatherapy Light Turn On?When the chromatherapy light will not turn on, the first thing to check is how the button is…
• 📖My drain will not open or close: replacing the drain cable and adjusting drain heightIf your drain handle turns but the drain no longer opens or closes, the drain cable that connects…
• 📖Temperature control valve (TCV) stuck or not mixing: cleaning and cartridge replacementIf your thermostatic control valve (TCV) is stuck, hard to turn, or no longer mixing hot and cold…
• 📖Touchpad or push button controls not responding: checks, repair, and replacementWhen the touchpad or push button controls are not responding on your Ella walk-in tub, the fix is…
• 📖Faucet drips or the handle feels stiff: replacing your faucet cartridge step by stepA faucet that drips when it is off, or a lever that has become stiff or rough to…

Replacement Parts31 articlesOpen topic →

• 📖End Panels, Extension Panels, and Aprons: Getting the Right Replacement PanelA replacement end panel or extension panel for your Ella walk-in tub is ordered through Technical Support with…
• 📖Drain Plugs, Plug Stems, Drain Gaskets and Hair Catchers: Adjusting, Replacing and Keeping Them Out of the DrainThe drain plugs on an Ella walk-in tub sit on adjustable stems, which is what lets you set…
• 📖Push-Button Air Hoses: Which Port on the Blue Box, Reconnecting a Hose That Pops Off, Red Hoses, Sealing and Replacing a ButtonThe push-button air hoses on an Ella walk-in tub connect each chrome button to a labeled port on…
• 📖Is My Tub an Ella? Identifying the Brand and Model From Labels, Doors and Faucets Before Ordering PartsIs my tub an Ella? One photo of the outside of the tub showing the door and faucet…
• 📖Replacing an Older TCV: 1/2 Inch vs 3/4 Inch Supply Inputs, the Hidden Deck-Plate Screw, the Governor Button and What Is SuppliedWhen an older thermostatic control valve (TCV) stops mixing properly, Ella's Bubbles supplies the complete TCV replacement valve…
• 📖Replacement Parts for Glass Shower Screens and Doors: Gaskets, Glass Panels, Silicone Protectors and How Doors ShipReplacement parts for Ella's Bubbles glass shower screens and doors, including glass panels, bottom gaskets, end caps, chrome…
• 📖Common Questions About Replacement Parts: Parts Lists, Diagrams, Photos, Addresses and Old-Part ReturnsReplacement parts for Ella's Bubbles walk-in tubs are handled by Technical Support, not through a catalog or a…
• 📖Parts and Support for Older or Discontinued Ella Tubs: Legacy TCVs, Faucets, Doors, Drains and ControllersYes, parts for older or discontinued Ella tubs are still available, and Ella's Bubbles still supports tubs that…
• 📖Air Jet Covers, Jet Faces, Tubing and Connectors: What Can Be Replaced and What Cannot Be Added LaterAir jet covers, hydro jet faces, air tubing and the connectors that join them are all available as…
• 📖Who Services an Installed Ella Tub? Parts From Ella, Labor From a Local Pro, and What to Do When the Installer or Dealer Is GoneWho repairs an Ella walk-in tub after installation? Ella's Bubbles does not send technicians into the field. Instead,…
• 📖Reading Your Invoice and Label: Model Names, SKU Suffixes, Legacy Model Numbers and Common Part Codes ExplainedThe codes on your invoice or tub label point back to one of three things: the tub model,…
• 📖What Is a Drain Cable on a Walk-In Tub?A drain cable is the stainless steel cable, running inside a protective black plastic sleeve, that links the…
• 📖How Do I Get a Replacement Door Seal for My Walk-In Tub?If you need a replacement door seal for your walk in tub, the good news is that the…
• 📖What Do I Do If My Walk-In Tub Door Handle Broke Off?When a walk-in tub door handle broke off or fell off so the door cannot close, it is…
• 📖Why Did the Plastic Door Latch Crack and Why Won't the Door Seal Now?If the plastic door latch cracked and the door will not seal, the latch receiver has stopped holding…
• 📖Can I Get a New Door If My Tub Door Cracked at the Bottom?If your tub door cracked at the bottom, a replacement door is arranged as a matched part once…
• 📖What If a Piece of My Drain Stopper Went Down the Drain?When a drain stopper piece went down the drain, it is almost always the height adjusting stem, which…
• 📖Why Do the Rubber Gaskets on My Drain Plugs Keep Coming Off?If the rubber gaskets on the drain plugs keep coming off, the gasket has often stretched, hardened, or…
• 📖What Do I Do If a Push Button Fell Through Into the Tub?If a push button fell through into the tub, the lock nut that holds the button from below…
• 📖How Do I Replace a Cracked, Leaking Hand Shower Hose?If your hand shower hose is cracked and leaking, the hose is replaced on its own; the wand…
• 📖Why Does My Hand Shower Head Spray Out the Side and Can I Replace Just the Head?When your hand shower head sprays out the side, squeals at some settings, or has broken off at…
• 📖Why Does My Faucet Handle Keep Falling Off?If your faucet handle keeps falling off, the fastener that holds it to the cartridge stem has loosened…
• 📖Rats Chewed the Tubing Under My Tub. Can It Be Replaced?Yes. If rats chewed the tubing under the tub, or the tubes have simply become brittle and are…
• 📖Why Are the Caps on My Jets Falling Off and Can I Replace Them?When the caps for the jets are falling off, the jet face has usually unscrewed from its threaded…
• 📖Does Ella's Bubbles Sell Replacement Parts for Walk-In Tubs?Yes, replacement parts for Ella walk-in tubs are available, and technical support continues for the life of the…
• 📖My Tub Is a Different Brand. Will Ella's Bubbles Parts Fit?If your tub is a different brand, Ella's Bubbles parts will not fit it, and the honest answer…
• 📖Are Parts Still Available for My Older Ella Tub?Yes, in most cases parts are still available for your older Ella tub, and technical support continues for…
• 📖Where Do I Get the White Screw Caps and Trim for the Front Panel?If you need the white screw caps for the front panel, lost a couple of the white capped…
• 📖Headrest and pillow suction cups: attaching them securely and getting replacementsElla bath pillows, headrests, wall cushions and seat risers attach with pillow suction cups, so no drilling or…
• 📖Where to find your walk-in tub model and serial numbersYour walk-in tub model and serial numbers live in two places. The serial number is on a label…
• 📖How to order replacement parts for your Ella walk-in tubTo order replacement parts for your Ella walk-in tub, open a ticket at ellasbubbles.com/support or call (800) 480-6850…

Maintenance & Cleaning33 articlesOpen topic →

• 📖Before Your First Bath: The Initial Vinegar Flush and First-Use ChecklistBefore your first bath in a new walk-in tub, run a quick vinegar flush of the pump circulation…
• 📖Disconnecting or Servicing the Ozone Generator on Your Walk-in TubDisconnecting the ozone generator on an Ella walk-in tub is a simple unplug-and-secure job: turn off power at…
• 📖Scratches, Scuffs, or Discoloration on the Acrylic: Surface Care and Touch-Up KitsAcrylic surface care for a walk-in tub is mostly prevention: light scratches, scuffs, and dull spots on the…
• 📖Hard Water and Your Tub: Protecting the TCV with an Inline Filter and Preventing Mineral DamageHard water and your walk-in tub's Thermostatic Control Valve (TCV) do not mix well, and the fix is…
• 📖Black Flakes, Brown Slime, or Debris Coming From the Jets: Cleaning Steps That WorkBlack flakes from the jets, brown slime, or floating specks that appear only when the jets or microbubble…
• 📖Cleaning the Glass Shower Screen, Stainless Door, and Chrome FixturesCleaning the glass shower screen, the brushed stainless steel inward-swing door, and the chrome fixtures on an Ella's…
• 📖My Tub Looks Pink, Yellow or Stained: What Is Published, What to Try and What to Send the TeamIf your white Ella tub looks pink, yellow or stained, here is what Ella's Bubbles publishes, what you…
• 📖Every Cleaning and Sanitation Video in One PlaceEvery walk-in tub cleaning video from Ella's Bubbles is gathered here: the routine wipe-down and monthly flush, the…
• 📖Caring for Ella Showers: AcrylX Stalls, Gel Coat Units, SMC Bases, Niches, Teak Seats and the Flexible DamCaring for an Ella shower base, stall or accessory comes down to one rule that appears in every…
• 📖Pet Spa Owner's Guide: Carrying, Drain Backnut, Never Step on an Open Drain, GFCI, Indoor Use and CleaningThe Ella Pet Spa owner's guide comes down to a handful of habits: carry the Microbubble Therapy Pet…
• 📖Common Maintenance Questions: Flush Frequency, Bleach, Hair Catchers, Chrome Spots, Humming and an Unused TubMost everyday walk-in tub maintenance questions have short, reassuring answers. The vinegar flush is done once a month…
• 📖Your First Week With a New Ella Walk-In Tub: A Ten-Item Owner Checklist From Activation to the First FlushCongratulations on your new Ella walk-in tub. The first week comes down to ten quick tasks: confirm the…
• 📖What Is the Vinegar Flush on a Walk-In Tub?The vinegar flush is Ella's canonical way of cleaning the jet lines inside a walk-in tub. You mix…
• 📖What Is the Pump Inlet Cover on a Walk-In Tub?The pump inlet cover is the suction cover inside your walk-in tub where the hydro massage pump draws…
• 📖Can I Use Epsom Salts, Bath Bombs or Bubble Bath in My Walk-In Tub?Yes to Epsom salts, with two simple habits, and no to bath bombs. Epsom salts will not harm…
• 📖How Do I Clean the Jet Lines on My Walk-In Tub?To clean the jet lines on your walk-in tub there is one recipe and one schedule: mix 2…
• 📖How Do I Start Using a Walk-In Tub That Sat Unused for Years?When a walk-in tub has sat unused for years, you restart it with the same vinegar flush every…
• 📖My Door Seal Is Sticky. What Can I Clean or Lubricate It With?If your door seal is sticky and hard to close, the good news is that you do not…
• 📖Why Does Hard Water Keep Ruining My Temperature Valve?When hard water keeps destroying the temperature valve, the part that is actually suffering is the cartridge inside…
• 📖Why Do Black Flakes or Slime Come Out of My Tub Jets?When black flakes come out of the jets, or brown slime forms every time you run them, what…
• 📖Why Does My White Walk-In Tub Look Pink, Yellow or Stained?If your tub looks pink, has a mauve cast, or seems to be turning yellow, the first thing…
• 📖Why Are There Rust Spots on My Tub's Stainless Threshold or Drain?Rust spots on the tub threshold, or spotting on the chrome and stainless trim, are usually surface deposits…
• 📖There Is a Scratch in the Acrylic. Is There a Touch Up Kit?If there is a scratch in the acrylic and you are wondering whether there is a touch up…
• 📖How Do I Get Sticker Glue, Caulk or Silicone Off the Tub?Wondering how to get sticker glue off the tub, or how to clean up caulking a contractor left…
• 📖What Can I Safely Clean My Walk-In Tub With?If you are asking what you can clean the tub with, the everyday answer is mild dish soap,…
• 📖Printable Monthly Maintenance Checklist for a Walk-In TubThis printable monthly maintenance checklist covers everything your Ella walk-in tub asks of you in a month: the…
• 📖Printable Vacation and Seasonal Shutdown Checklist for a Walk-In TubElla's Bubbles does not publish a seasonal shutdown or winterizing procedure for walk-in tubs, so this checklist keeps…
• 📖How to clean and maintain your Ella walk-in tub, month by monthCleaning and maintaining your Ella walk-in tub month by month is easier than most people expect. The jetted…
• 📖Which cleaners are safe for my walk-in tub, and which chemicals should I avoid?The safe cleaners for a walk-in tub are gentle, non abrasive household bathroom cleaners: Dawn dish detergent, Simple…
• 📖Can I use Epsom salts, bath bombs, bubble bath, or oils in my walk-in tub?Yes, you can use Epsom salts in a walk-in tub, along with regular soaps, shampoos, and bubble bath,…
• 📖What is ozone sanitation, and is the light humming noise from my tub normal?Ozone sanitation is a built-in hygiene feature on Ella jetted walk-in tubs, and the light humming noise it…
• 📖Why did my tub turn on by itself? Understanding the Auto-Purge air cleaning cycleIf your walk-in tub turned on by itself a little while after your bath, or even while you…
• 📖Caring for your walk-in tub door seal so it stays watertight for yearsWalk-in tub door seal care comes down to two easy habits: keep the seal and door frame clean,…

Therapies & Operation96 articlesOpen topic →

• 📖Can I Shower in a Walk-In Tub? Hand Showers, Shower Columns, and ScreensCan you shower in a walk-in tub? Yes, you can absolutely shower in an Ella walk-in tub. Every…
• 📖Infusion Microbubble Therapy: What It Does and Which Tubs Offer ItInfusion Microbubble Therapy is one of Ella's most popular therapy options. With one touch of a button, the…
• 📖Light Chromatherapy: Using the LED Colors and Fixing a Light That Will Not Turn OnLight chromatherapy on an Ella walk-in tub is a multi colored LED inside the tub that cycles through…
• 📖Independent Foot Massage: A Foot Spa Without Filling the Whole TubIndependent foot massage is one of the most loved therapy options on Ella walk-in tubs, because it gives…
• 📖Push Button Controls vs the Digital Touchpad: Operating Every Deck ControlElla walk-in tubs come with a choice of deck controls: on and off push button controls, or the…
• 📖The Thermostatic Control Valve (Anti-Scald): Which Faucets Have It, Its Setting, and Water-Heater AdviceWhether your Ella's Bubbles walk-in tub has an anti-scald thermostatic control valve (TCV) depends on the faucet configuration…
• 📖How Much Water Before Turning On the Jets: Fill Levels for Hydro, Air, Foot, and MicrobubbleHow much water should be in a walk-in tub before you turn on the jets? Before you switch…
• 📖How to Take a Bath in Your Walk-In Tub: The Sequence From Stepping In to Stepping OutHow do you take a bath in a walk-in tub? You sit inside your Ella's Bubbles walk-in tub…
• 📖Adding Infusion Microbubble Therapy to a Conventional Bathtub: The Universal Installation Kit and the NuWhirl Install GuidesYes, microbubble therapy can be added to a regular bathtub. Ella's Bubbles offers the Infusion Microbubble Therapy Universal…
• 📖Every Therapy and Control Video in One Place: Air, Hydro, Foot Massage, Microbubble, Heated Seat, Lights and ControlsLooking for the walk-in tub therapy and control videos in one place? Ella's Bubbles has published a short…
• 📖Common Questions About Operating Your Walk-In TubMost questions about operating a walk-in tub have short, verified answers, and this page collects the common questions…
• 📖Common Questions About Ella Hydrogen Therapy: PPB and PPM, How It Is Generated, Which Tubs Can Have It and the Test VideoElla hydrogen therapy is a generator and pump installed under the molded seat of the tub, fed from…
• 📖Bidet Jets and Where the Air Jets Sit: Upper, Lower and Bidet Positions by FamilyBidet jets on an Ella's Bubbles walk-in tub are air jets, not water jets. They belong to the…
• 📖Will I Get Cold While the Tub Fills or Drains? The Most Common Question, Answered on VideoWill I get cold while the tub fills or drains? No, not in the way people fear. It…
• 📖The Aromatherapy Canister: How It Works, What Goes In It, How It Is Plumbed and Which Tubs Can Have ItThe aromatherapy option on an Ella's Bubbles walk-in tub is a small canister plumbed into the jet system,…
• 📖Warm-Water Bathing Guidelines: Temperature, Duration, Arthritis, Circulation and Skin (Not Medical Advice)How warm and how long should a walk-in tub bath be? Many Ella's Bubbles customers bathe for relief…
• 📖Hums, Clicks, Whooshes and Buzzes: The Sounds an Ella Walk-In Tub Makes and Which Ones Are NormalMost of the sounds an Ella walk-in tub makes are simply the sound of the tub doing its…
• 📖What Comes With Each Therapy Package: Pumps, In-Line Heater, Ozone, Auto Purge, LED, Dials, Pressure Tank and Controls at a GlanceThe tub itself stays the same whichever therapy package you choose. What changes is the equipment installed underneath…
• 📖Common Questions About Choosing Therapies: Hydro or Air for Muscle Tension, Foot Massage Versus Microbubble, Fewer Jets, and Whether Ozone Is a TherapyChoosing a therapy package comes down to a few practical questions: do you want a firm, targeted massage…
• 📖Therapy System Schematics Index: Every Published Component Diagram, Which Models It Lists, and How Many Dedicated Lines It ShowsThis page indexes every therapy system component diagram (the one-page "schematics") Ella's Bubbles publishes for its walk-in tubs:…
• 📖What the Hydro Massage Schematic Shows: One Pump, the In-Line Heater in the Jet Loop, Ozone and One Dedicated LineThis page explains the Hydro Therapeutic Massage component diagram, the one-page schematic Ella's Bubbles publishes for the hydro-only…
• 📖What the Standard, Flow and Zen Hydro Schematics Show: Hydro Only, and Hydro With the Heated Seat and OzoneThis page explains the two component diagrams Ella's Bubbles publishes for the hydro massage package on the Standard,…
• 📖What the Soaking + Heated Seat & Back Schematic Shows: Three Components, No Pumps, and the Only 15 Amp CalloutThis page explains hydro-heat.pdf, the component diagram in the /walk-in-tub/schematics/ folder that shows the Soaking + Heated Seat…
• 📖What the LayDown Air Massage Schematic Shows: Push Control, Control Box, Blower, and the Heated Seat VariantThis page explains the Air Therapeutic Massage component diagram for LayDown tubs, published as air-massage-system.pdf in the 2021/11…
• 📖What the LayDown Microbubble Schematic Shows: Air Switch, Relay, Water Pump, Pressure Tank and One JetThis page explains the Micro Bubble Therapy System component diagram for LayDown tubs, Micro_Lay-down.pdf in the /walk-in-tub/schematics/ folder…
• 📖What the Air + Hydro Component Diagram Shows: Blower, Hydro Pump, Control Box Loads, Heater, Ozone and LED on One Dedicated LineThis page walks through the Air + Hydro Therapeutic Massage component diagram, the one-page drawing that many Ella…
• 📖What the Air + Hydro Digital Controller and Heated Seat Schematics Show: Three Variants for the Lounger, Stainless and Outward Door TubsThis page explains three closely related Ella's Bubbles schematics: the Air + Hydro Therapeutic Massage Component Diagram With…
• 📖What the Front Entry Air + Hydro Schematic Shows: Five Components on One Dedicated LineThis page explains the Air + Hydro Therapeutic Massage component diagram printed specifically for the Ella Front Entry…
• 📖What the Front Entry Hydro + Microbubble Schematic Shows: Why This Package Needs Two Dedicated LinesThis page explains the Hydro Therapeutic Massage + Microbubble Therapy component diagram drawn for the Ella Front Entry…
• 📖What the Hydro + Microbubble Schematic Shows: Two Pumps, a Pressure Tank, an LED Control Box and Two Dedicated Lines (Stainless and Outward Door Tubs)This page explains the Hydro Therapeutic Massage + Microbubble Therapy component diagram published for Ella's stainless steel inward-swing…
• 📖What the Air + Hydro + Micro Schematic Shows: Digital Controller, Blower, Seat Hydro Pump, Pressure Tank and Two Dedicated LinesThis page explains the Air + Hydro Therapeutic Massage + Microbubble Therapy component diagram, the schematic for Ella's…
• 📖What the Shak and Big4One Digital Schematic Shows: Air + Hydro + Hydro Foot + Microbubble on Three Dedicated LinesThis page explains the therapy schematic titled Air + Hydro + Hydro Foot + Microbubble Therapy with Digital…
• 📖What the Full Push-Control Package Schematic Shows: Air + Hydro + Hydro Foot + Microbubble + Heated Seat and Back (Transfer60, TransferXXL, Ultimate)This page explains the therapy schematic titled Air + Hydro + Hydro Foot Therapeutic Massage + Microbubble Therapy…
• 📖What the Full Digital Controller Package Schematic Shows: Air + Hydro + Hydro Foot + Microbubble + Heated Seat and Back (Transfer60, TransferXXL, Ultimate)This page explains the therapy schematic titled Air + Hydro + Hydro Foot + Microbubble Therapy + Heated…
• 📖What the Two-Seat Full Package Schematic Shows: Two Foot Pumps, Two HSB Boxes and Three Dedicated Lines (Companion, Escape, Tub4Two, Big4Two)This page explains the schematic titled 2 Seats Walk-in Tub, Air + Hydro Therapeutic Massage + Hydro Foot…
• 📖What the Hydro + Hydro Foot Schematic Shows: Two Hydro Pumps, Two Dials, the Heater in the Foot Loop and Two Dedicated LinesThis page walks through the Hydro + Hydro Foot Therapeutic Massage component diagram, the one-page schematic Ella's Bubbles…
• 📖What the Hydro + Hydro Foot + Microbubble Schematic Shows: Two Hydro Pumps Plus the Pressure Tank on Two Dedicated LinesThis page explains the Hydro + Hydro Foot Therapeutic Massage + Microbubble Therapy + Ozone component diagram, published…
• 📖What the Air + Hydro + Hydro Foot Schematic Shows: Three Systems, Push Controls, Load 1 and Load 2 (Royal, Monaco, Elite, Capri, Shak, Transfer60, Transfer32, TransferXXL)This page explains the Air + Hydro + Hydro Foot Therapeutic Massage component diagram, the schematic Ella's Bubbles…
• 📖What the Air + Hydro + Hydro Foot + Heated Seat & Back Schematic Shows: The Master Box, Heat Keypad and Surface Heater PadsThis page explains the Air + Hydro + Hydro Foot Therapeutic Massage + Heated Seat & Back component…
• 📖What the Air + Hydro + Hydro Foot Digital Controller Schematic Shows (Companion, Escape, Tub4Two, Big4Two, Shak, Big4One, Transfer60, TransferXXL)This page explains the Air + Hydro Therapeutic Massage + Hydro Foot Component Diagram With Digital Controller, published…
• 📖What the Air + Hydro + Hydro Foot + Microbubble Schematic Shows (Transfer60, TransferXXL, Ultimate)This page explains the Air + Hydro + Hydro Foot Therapeutic Massage + Microbubble Therapy component diagram, published…
• 📖What Is H2 Hydrogen Therapy on a Walk-In Tub?H2 hydrogen therapy on an Ella walk-in tub is a hydrogen generator and pump installed under the molded…
• 📖What Is Chromatherapy (LED Light) on a Walk-In Tub?Chromatherapy on an Ella walk-in tub is a multi-colored LED light inside the tub that cycles through eight…
• 📖What Is an Aromatherapy Canister on a Walk-In Tub?An aromatherapy canister on an Ella walk-in tub is an optional NuWhirl canister teed into the jet plumbing…
• 📖What Is Auto Purge on a Walk-In Tub?Auto Purge is the self-cleaning cycle on Ella air massage systems. About 20 minutes after you turn the…
• 📖What Is an In-Line Water Heater on a Walk-In Tub?An in-line water heater is the heater plumbed into the hydro massage loop under an Ella walk-in tub.…
• 📖What Is Ozone Sterilization on a Walk-In Tub?Ozone sterilization is a built-in ozone generator on Ella hydro massage tubs that releases natural ozone into the…
• 📖What Is Infusion Microbubble Therapy on a Walk-In Tub?Infusion Microbubble Therapy is a skin therapy option on Ella walk-in tubs that fills the bath with billions…
• 📖What Are Hydro Massage Jets on a Walk-In Tub?Hydro massage jets, also called hydrotherapy jets, water jets or whirlpool jets, are the water jets in an…
• 📖What Are Air Massage Jets on a Walk-In Tub?Air massage jets are the small brass jets set into the seat, the base of the seat and…
• 📖What Are Bidet Jets on a Walk-In Tub?Bidet jets on an Ella walk-in tub are air jets positioned at the base of the seat to…
• 📖What Is Independent Foot Massage on a Walk-In Tub?Independent foot massage is a therapy option on Ella walk-in tubs that gives the foot and calf jets…
• 📖What Is a Heated Seat and Backrest on a Walk-In Tub?The heated seat and backrest is an optional 4A radiant surface heating system built into the seat and…
• 📖What Is the Intensity Control Dial on a Walk-In Tub?The intensity control dial is the chrome dial on the deck of every Ella hydro massage tub that…
• 📖What Are Push Controls (Easy-Touch Buttons) on a Walk-In Tub?Push controls, also called easy-touch buttons, on and off push buttons or pneumatic deck buttons, are the chrome…
• 📖What Is the Digital Controller (Touchpad) on a Walk-In Tub?The digital controller, also called the digital touchpad, digital control panel or keypad, is Ella's alternative to chrome…
• 📖What Is the Water Line Before Running the Jets on a Walk-In Tub?The water line before running the jets, sometimes called the fill line, the waterline or the minimum jet…
• 📖What Is a Therapy Package on a Walk-In Tub?A therapy package, sometimes called the jetting package or massage package, is the set of pumps and systems…
• 📖Why Did My Walk-In Tub Turn On by Itself?If your tub turned on by itself a little while after the bath, or the air came on…
• 📖Why Did the Auto Purge Come On While I Was Filling the Tub?If the auto purge came on while you were filling the tub, or it blows a cool mist…
• 📖Why Isn't the Auto Purge Running on My Tub?If the auto purge is not running on your tub, the first thing to check is whether your…
• 📖Why Does My Air Massage Stay on One Speed?If the air stays on one speed, the first thing to check is the press sequence, because the…
• 📖What Do I Do If My Walk-In Tub Jets Are Too Strong?If your jets are too strong, or the back jets push you forward, the first thing to reach…
• 📖Why Doesn't the Water Stay Hot and Why Do the Jets Blow Cold?If the water does not stay hot and the jets blow cold, the first thing to check is…
• 📖Why Isn't My Heated Seat Working?If your heated seat is not working, the first thing to check is the timer. The heated seat…
• 📖How Do I Turn the Jets Off in an Emergency?If you need to turn the jets off in an emergency, use the same controls that started them:…
• 📖What Does This Button on My Walk-In Tub Do?If you are wondering what a button on your walk-in tub does, you are in good company, because…
• 📖Why Is the Water in My Walk-In Tub Too Hot?When the water in your walk-in tub is too hot, the answer depends on which faucet package your…
• 📖How Does the Aromatherapy Option on My Tub Work?If you are asking how the aromatherapy option works, here is the simple version: it is a canister…
• 📖Why Is There a Metallic Smell When the Jets Run?A faint metallic smell when the jets run on a hydro tub is almost always the ozone sanitation…
• 📖How Do I Use Only the Foot Massage Without Filling the Whole Tub?Whether you can use only the foot massage without filling the whole tub depends on one thing: whether…
• 📖Why Does Only One Side of My Two Seat Tub Massage?When only one side of your two seat tub massages, the good news is that the problem is…
• 📖I Did Not Receive an Owner's Manual for My Walk-In Tub. Where Do I Get One?If you did not receive an owner's manual with your walk-in tub, look in the tub and the…
• 📖Can I Add Air Jets, a Heater or a Heated Seat to My Tub Later?Wondering whether you can add air jets, a heater or a heated seat to your tub later? The…
• 📖Multiple Sclerosis, Heat Sensitivity and Walk-In Tub BathingIf you or someone you care for lives with multiple sclerosis (MS), a walk-in tub bath plan starts…
• 📖Arthritis and Operating a Walk-In Tub With Limited Grip: Handles, Buttons, Drains and Warm WaterMany Ella's Bubbles customers with arthritis choose a walk-in tub, and the everyday controls on an Ella tub…
• 📖Diabetes, Foot Care and Walk-In Tub Bathing: Temperature, Foot Jets and Checking AfterwardDiabetes changes one thing about a walk-in tub bath before anything else: if the feet have reduced sensation,…
• 📖Dialysis Access Sites, Open Wounds and When Not to Bathe in a Walk-In TubIf you are on dialysis, have a catheter or other access site, or are healing an open wound,…
• 📖Walk-In Tub Water Temperature by Condition: A Reference Table (Not Medical Advice)Ella's Bubbles publishes exactly one water temperature ceiling for walk-in tub bathing: 100.4 F. Ella's owner manuals state…
• 📖Hydrotherapy, Heart Conditions and Blood Pressure: The Published CautionsEvery Ella's Bubbles walk-in tub manual asks bathers with heart conditions, those taking medication and anyone who is…
• 📖A Caregiver-Assisted Bathing Routine in a Walk-In Tub, Step by StepA caregiver-assisted bath in an Ella walk-in tub follows the same order as any Ella bath, with the…
• 📖Transfer Techniques by Walk-In Tub Door Type: What Each Door Allows a Caregiver to DoThe door on a walk-in tub decides how a caregiver can move a bather into the seat. Ella…
• 📖Bathing Someone With Limited Mobility in a Walk-In Tub: Features That Help and Habits That Keep It SafeBathing someone with limited mobility in an Ella walk-in tub works best when the tub's features are matched…
• 📖Dementia and the Walk-In Tub: Building a Calm, Predictable Bathing RoutineFor a person living with dementia, a good bath is a predictable one: the same time of day,…
• 📖Parkinson's Disease and Walk-In Tub Bathing: Seat, Door, Controls and TimingParkinson's disease changes how a person moves, and a walk-in tub can be chosen and set up to…
• 📖Bathing After a Hip or Knee Replacement in a Walk-In Tub: What the Tub Offers and What the Surgeon DecidesAfter a hip or knee replacement, the surgeon sets the rules for bathing: when the incision may be…
• 📖Bathing a Child in a Walk-In Tub: Pediatric Considerations and the Published RulesCan a child bathe in a walk-in tub? Only with an adult within arm's reach for the entire…
• 📖Bariatric Bathing in a Walk-In Tub: Fit, Doors, Floor Loading and Caregiver HelpIs there a bariatric walk-in tub, and what is the weight limit? Ella's Bubbles does not publish a…
• 📖Printable First Bath Checklist for a New Walk-In TubWhat should you do before the very first bath in a new walk-in tub? Run the one-time vinegar…
• 📖Printable Caregiver Bath-Time Checklist for a Walk-In TubWhat should a caregiver do, in order, when bathing someone in a walk-in tub? Set up the room,…
• 📖Hydro massage vs air massage: what each system does and how to use the controlsHydro massage vs air massage: Ella walk-in tubs offer two different massage systems, and they work in very…
• 📖My walk-in tub turned on by itself: the air massage Auto-Purge is normalIf your walk-in tub turned on by itself about 20 minutes after your bath, what you heard was…
• 📖Does the in-line water heater warm up my bath? What it does and does not doDoes the in-line water heater warm up my bath? No. The in-line water heater on Ella hydro massage…
• 📖H2 microbubble therapy on the Standard60: setup, distilled water, and what to expectThe H2 and Microbubbles System on the Ella Standard60 combines two therapies in one package: infusion microbubble therapy,…
• 📖How the optional heated seat and backrest works, and why it turns off after 20 minutesThe optional heated seat and backrest warms the surfaces you sit and lean against, so the tub feels…
• 📖How fast will my walk-in tub fill? Fast-fill faucet expectations and operationHow fast will a walk-in tub fill? In real homes, walk-in tub fill time ranges from 7 to…

Ordering, Shipping & Delivery43 articlesOpen topic →

• 📖Financing Your Walk-In Tub: How to Apply and What to ExpectYes, walk-in tub financing is available for Ella's Bubbles tubs, and applying is simple. The current financing partners…
• 📖Will Medicare, Insurance, or the VA Pay for My Walk-In Tub?In most cases, no: Medicare, insurance and the VA do not pay for a walk-in tub directly, and…
• 📖Veteran and Senior Discounts, Promotions, and the Lowest Price Match GuaranteeElla's Bubbles offers a veteran discount, a senior citizen discount, periodic promotions, and a Lowest Price Match Guarantee.…
• 📖Ordering From Canada, Alaska, Hawaii, or InternationallyYes, Ella's Bubbles walk-in tubs can be ordered from Canada, Alaska, Hawaii, US territories and internationally. Canadian purchases…
• 📖Can I See a Walk-In Tub in Person? Showroom Visits and Live Video ToursAbsolutely. You can see a walk-in tub in person at the Ella's Bubbles showroom in Chicago, where every…
• 📖How Ella Pricing Works: What the Web Price Includes and What Changes ItThe cost of a walk-in tub from Ella's Bubbles is really the sum of several separate decisions: the…
• 📖How Shipping Is Quoted: Weight, Distance, Liftgate Delivery, and Accessory ShippingWalk-in tub freight delivery works like this: every Ella's Bubbles tub ships fully assembled by LTL freight from…
• 📖What Installation Involves, How Long It Takes, and What Drives the CostWalk-in tub installation cost is set by the licensed local contractor who does the work, not by Ella's…
• 📖Clearance and Warehouse Tubs: What Is Different, What Is Final, and What Warranty AppliesClearance walk-in tubs and warehouse tubs are real Ella's Bubbles walk-in tubs, fully functional in nearly every case,…
• 📖Buying Through Home Depot, Amazon, or Menards vs Direct From EllaWhere you purchased your Ella walk-in tub decides who handles the order itself: delivery scheduling, tracking, items missing…
• 📖Becoming an Ella Dealer, Joining the Installer Network, and Contractor PricingBecoming an Ella dealer, joining the installer network, or qualifying for contractor pricing each starts with an application…
• 📖Placing Your Order: Online Checkout, Proposals, Phone Orders, and Fixing Cart ErrorsWhether you are working with an Ella dealer or with the Ella team, a walk-in tub order follows…
• 📖Where Is My Replacement Part? Tracking, What Support Can See, Faster Options, PO Boxes and CanadaReplacement parts ship by parcel carrier from the Ella's Bubbles warehouse in Chicago, and the replacement part tracking…
• 📖Common Buying Questions and Who Answers Them: Cost, Configurations, Availability, Timing, Retailers and PromotionsThe most common walk-in tub buying questions, about cost, configurations, availability and timing, all have the same friendly…
• 📖Ordering Parts as a Dealer, Plumbing Wholesaler or Contractor: Purchase Orders, Documentation and Installer SupportYes, dealers, plumbing wholesalers and contractors can order replacement parts from Ella's Bubbles with a purchase order, and…
• 📖Bought Through Home Depot, Menards, Amazon or Another Retailer? How Support, Parts and Warranty WorkYes. If you bought your Ella's Bubbles walk-in tub or shower through Home Depot, Menards, Amazon or another…
• 📖How to Reach Ella's Bubbles Support: Hours, Location, the Ticket Form, the Phone Line, Live Chat and What to Have ReadyThere are two public ways to reach Ella's Bubbles support: call (800) 480-6850, or open a ticket at…
• 📖Video Tour: How Your Tub Is Assembled, Tested, Packed and Shipped From ChicagoYes, every Ella's Bubbles walk-in tub is inspected, assembled to your order, leak-tested, run through its pumps and…
• 📖Does a Walk-In Tub Add Value to Your Home?Whether a walk-in tub adds value to your home depends on who is buying it. If you sell…
• 📖Booking a Live Video Tour of the Chicago Facility: How It Works, Which Apps Work, and What to Do If the Link Never ArrivesA live video tour is a real-time video call with an Ella's Bubbles specialist who walks you through…
• 📖Seeing an Ella Tub Near You: The South Florida Mobile Showroom, Dealer Display Units, and Why Most Owners Choose From VideoThe only permanent Ella's Bubbles showroom is in Chicago. Every tub is assembled, jetted and tested to order…
• 📖Sales Tax, Customs Duties and Brokerage on a Walk-In Tub Order: What Decides Them and Where They AppearWhether sales tax appears on a walk-in tub order depends on the seller's tax obligations and the state…
• 📖Brochures and Catalogs: The Six Digital Brochures, What Each One Covers, Known Misprints, and How to Get a CopyThere is no single Ella's Bubbles catalog. Instead there are six digital brochures, one per tub family, and…
• 📖Picking Up in Chicago: Arranging Pickup of a Tub, a Replacement Part, or a Returned Shower Unit at the Roosevelt Road FacilityYes, you can pick up in Chicago. Tubs, and when available replacement parts and returned shower units, are…
• 📖In Stock, Built to Order, Preorder and Backorder: What Those Words Mean for a Walk-In Tub OrderEvery Ella walk-in tub is assembled, jetted and tested to order in Chicago, so "in stock" means the…
• 📖What Are Shipping Size and Shipping Weight on a Walk-In Tub?Shipping size and shipping weight are the crated dimensions and crated weight of a walk-in tub, printed on…
• 📖What Is the Shipping Crate on a Walk-In Tub Order?The shipping crate is the wooden crate or reinforced corrugated container that protects a fully assembled Ella walk-in…
• 📖What Is Curbside Delivery with Liftgate for a Walk-In Tub?Curbside delivery with liftgate is the standard LTL freight delivery for an Ella walk-in tub. Your tub travels…
• 📖What Is a Bill of Lading (BOL) on a Walk-In Tub Delivery?A bill of lading, often shortened to BOL and sometimes called the delivery receipt or the shipper's delivery…
• 📖What Is the Freight Damage 48-Hour Window on a Walk-In Tub Delivery?The freight damage 48-hour window is the published period, 48 hours after receipt of your shipment, in which…
• 📖What Is a Clearance Walk-In Tub?A clearance walk-in tub, also called a warehouse tub or clearance unit, is a specific, individually listed Ella…
• 📖What Do Built to Order, In Stock and Preorder Mean?Built to order means every Ella walk-in tub is assembled, jetted and tested for a specific order in…
• 📖Parts Are Missing From the Crate. What Do I Do?When parts are missing from the crate, they are usually not missing at all. Every small item, from…
• 📖My Walk-In Tub Arrived Damaged. What Should I Do?If your tub arrived damaged, the first thing to do is document it before anything else happens: photograph…
• 📖Where Is My Replacement Part?If you are asking where is my replacement part, the first thing to check is your email for…
• 📖The Wrong Drain Side Was Shipped. How Do I Return It?If the wrong drain side was shipped, the first thing to check is whether it is actually wrong,…
• 📖I Left Reviews but Cannot Claim the Free Accessory. What Now?If you left reviews but cannot claim the free accessory, the usual culprit is one of two things:…
• 📖My Order Has Not Arrived and Nobody Called. What Should I Do?When my order hasn't arrived and nobody called is the situation, the first thing to check is the…
• 📖I just placed my walk-in tub order, what happens next?Thank you for choosing Ella's Bubbles. After you place your walk-in tub order, your tub is assembled, jetted,…
• 📖How your walk-in tub ships and how to prepare for delivery dayPreparing for walk-in tub delivery day comes down to three things: measure the path from your main entrance…
• 📖Your walk-in tub has arrived, how to inspect the delivery before signingCongratulations, your new walk-in tub is here. The walk-in tub delivery inspection takes only a few minutes: before…
• 📖My order arrived damaged, how do I file a freight damage claim?If your walk-in tub arrived damaged, a freight damage claim puts it right, and in most cases a…
• 📖Can I return my walk-in tub? The 30-day return policy explainedYes, Ella's Bubbles has a 30-day return policy for walk-in tubs, unless otherwise stipulated in your invoice, for…

Warranty & Registration29 articlesOpen topic →

• 📖Does Ella Send a Technician? Parts, Labor, and Free Lifetime Tech Support ExplainedDoes Ella send a technician? No. Ella's Bubbles is the manufacturer of your walk-in tub, and the Lifetime…
• 📖Warranty Exceptions: The TCV One-Year Warranty, Non-Ella Faucets, and Water-Quality DamageThe main warranty exceptions on an Ella walk-in tub are the thermostatic control valve (TCV), which carries a…
• 📖Bought Through a Dealer or Installer? How Your Ella Warranty WorksIf you bought through a dealer or installer, your Ella's Bubbles warranty still comes directly from Ella's Bubbles…
• 📖Warranty Coverage for Ella Shower Bases: 30-Year Limited Terms and the 10-Day Claim WindowElla's Bubbles shower bases are covered by their own shower base warranty, separate from the Lifetime Limited Warranty…
• 📖New to a Home With an Ella Tub? A First-Week Guide for Second OwnersIf you have just moved into a home with an Ella's Bubbles walk-in tub already installed, welcome. As…
• 📖Warranty Terms for Showers, Shower Doors, Seats, Faucets, Alcove Tubs and the Pet Spa: What Each Published Document SaysWarranty terms for Ella's Bubbles showers, shower doors, seats, faucets, alcove tubs and the Pet Spa are printed…
• 📖My Older Manual Says 5 Years on Pumps or 3 Years on Components: Which Warranty Applies?If your older manual says five years on pumps or three years on components, you are reading an…
• 📖Defect or Wear and Tear? Examples of How Support Evaluates Common Part RequestsIs it a defect or wear and tear? The Ella's Bubbles Lifetime Limited Warranty covers defects in workmanship…
• 📖Common Warranty Questions: Dealer Purchases, Labor, the TCV, Activation, Second Owners, Older Manuals and WearThe most common warranty questions we hear all come back to the same facts: the Ella's Bubbles Lifetime…
• 📖What Happens After a Warranty Part Is Approved: Testing, Where It Ships, Return Labels and What to KeepOnce the support team has verified a defect from your photos and approved a warranty part, Ella's Bubbles…
• 📖Claiming the Free Accessory for Sharing Your Story: Warranty Activation First, Any Two Reviews, and What to Do When the Upload FailsSharing your walk-in tub story earns you a free accessory, and the claim is simple once the pieces…
• 📖Warranty Activation Troubleshooting: QR Code Will Not Scan, the Old Register Link, Form Errors, Missing Serial Numbers and Repeat RemindersIf the QR code on your tub will not scan or the register link in your paperwork lands…
• 📖Labor Coverage Comes From Your Installer: What to Ask For in Writing Before the Tub Goes InElla's Bubbles backs your walk-in tub with a Lifetime Limited Warranty on parts, and the published warranty excludes…
• 📖What Is the Lifetime Limited Warranty on an Ella Walk-In Tub?The Lifetime Limited Warranty is Ella's parts warranty for the first purchaser of a walk-in tub at its…
• 📖What Is the Warranty Activation Form for an Ella Walk-In Tub?The warranty activation form is the two-page document, signed by both the owner and the installer and returned…
• 📖What Is the Serial Number Label on an Ella Walk-In Tub?The serial number label is the identification label inside the removable access panel next to the door of…
• 📖How Do I Activate My Walk-In Tub Warranty?If you are asking how do I activate my warranty, the answer is the two page Warranty Activation…
• 📖Is This Covered Under My Walk-In Tub Warranty?When you ask is this covered under warranty, the short answer is that almost every part of an…
• 📖Where Do I Find the Serial Number on My Walk-In Tub?If you are wondering where do I find the serial number, look on the inside of a removable…
• 📖I Bought a House With an Ella Tub and Have No Information. Where Do I Start?If you bought a house with an Ella tub and have no information, start with the serial label…
• 📖I Installed the Tub Myself. Who Signs the Installer Part of the Warranty Form?If you installed it yourself and are asking who signs the installer part, the answer is you. For…
• 📖My Clearance Tub Was Sold With a Door Leak. Can It Be Fixed?If your clearance tub was sold with a door leak and you are asking can it be fixed,…
• 📖The Tech Support Number I Have Is Not in Service. How Do I Reach Ella's Bubbles?If the tech support number is not in service when you dial it, you are almost certainly using…
• 📖How do I activate my Ella's Bubbles walk-in tub warranty?To activate your Ella's Bubbles walk-in tub warranty, complete the two-page Warranty Activation Form, have it signed by…
• 📖What does the Ella's Bubbles Lifetime Limited Warranty cover?The Ella's Bubbles Lifetime Limited Warranty covers your walk-in bath against defects in workmanship and material under normal…
• 📖Is my walk-in tub warranty transferable if I move or sell my home?Is your walk-in tub warranty transferable? No. The Ella's Bubbles Lifetime Limited Warranty is extended to the first…
• 📖What can void my Ella's Bubbles walk-in tub warranty?What can void your Ella's Bubbles walk-in tub warranty? A few specific installation and ownership mistakes, and every…
• 📖How do I start a warranty claim for my Ella walk-in tub?To start a warranty claim for your Ella walk-in tub, gather photos of the affected part, a short…
• 📖My tub arrived damaged. What should I do in the first 48 hours?If your tub arrived damaged, the first 48 hours matter most: contact [email protected] to file a freight damage…