There are two public ways to reach Ella's Bubbles support: call (800) 480-6850, or open a ticket at ellasbubbles.com/support. The phone line is answered Monday through Friday, 8:00 am to 5:00 pm Central time, from Chicago, and anyone on the line can help you or route you to the right person. The ticket form is open around the clock, and the team works new tickets in order once the office opens. This article covers hours, location, the ticket form, the phone line, live chat, and the details to have ready so your question is answered on the first reply.

Where Ella's Bubbles Is Located

Ella's Bubbles is a family-owned business based in Chicago, Illinois, and has been since 2005. The corporate office is at 2101 S. Carpenter Street, Chicago, IL 60608, and the warehouse, production facility and showroom are at 2700 W Roosevelt Rd, Chicago, IL 60608. Tubs are assembled, jetted and tested to order at the Chicago facility, and replacement parts ship from the Chicago warehouse. Showroom visits are arranged in advance, so please set up a time with the team before you drive over; the article on showroom visits and live video tours explains how.

Hours, and Whether Support Is Open on the Weekend

Phone support and live chat are staffed Monday through Friday, 8:00 am to 5:00 pm Central time. There is no weekend phone support. If you have a question on a Saturday or Sunday, open a ticket at ellasbubbles.com/support; it is time-stamped when you send it and the team works tickets in order once the office opens.

The Two Public Routes

• (800) 480-6850. The toll-free main line. Whoever answers can help with technical questions, parts and order questions, or route you to the right person.
• ellasbubbles.com/support. The Support Center and ticket form. Browse the knowledge base first; if you still need the team, open a ticket from the same page. Tickets keep your photos, model and serial number together in one thread so nothing gets lost.

Over the years a number of other phone numbers and email addresses have circulated in chats, old manuals and staff signatures, and some of them no longer work. If a number you were given is not in service, do not worry; simply call (800) 480-6850 or open a ticket, and the team will pick up right where you left off. If you would rather be contacted by email only, choose email as your preferred contact method on the ticket form and the team will honor that preference instead of calling.

Live Chat, and Talking to a Real Person

Live chat on ellasbubbles.com runs during business hours. An automated assistant may answer first, and a team member takes over the conversation when you ask to speak with a person or when the question needs a human. If the assistant gives you an answer that seems off, such as a stock or model detail, ask for a person or call (800) 480-6850 and the team will confirm it. Outside business hours, the ticket form is the reliable route and reaches the same team.

What to Have Ready

Ella's Bubbles includes lifetime technical support with every tub, by phone, email and video chat. The fastest way to get help is to give the team everything it needs in the first message:

1. Model name (for example Ultimate, Capri, Transfer60). It appears on your invoice, order confirmation or proposal. If you are not sure which model you own, the article on identifying your Ella model helps.
2. Serial number. It is on the label behind the magnetic access panel next to the door.
3. Where you purchased (your Ella dealer, a retailer or a contractor) and roughly when.
4. Installation date and whether you are the original owner at the original installation address.
5. The symptom in plain words: what happens, when it started, and what you have already tried.
6. Photos or a short video. A picture of the part, the faucet handles or the control box lets the team identify the exact component; a short clip of a leak or a noise saves a round trip.
7. A street shipping address if a part may need to ship. Parcel carriers cannot deliver to a PO box; see replacement part shipping and tracking.

For installers, the team also offers live video assistance during business hours, so a contractor can show the underside of the tub or the electrical box and get guidance in real time at no charge. The article on parts, labor and free lifetime tech support explains what the team can and cannot do from Chicago.

Finding Your Serial Number, on Video

The video shows where the serial number label sits, on the inside of one of the removable panels, and explains why the team asks for it: the serial number tells Ella's Bubbles when the tub was made, who built it, and which replacement parts are compatible with your unit. Having it in your first message means the right part can be identified without a second round of questions.

Which Questions Go Where

• Technical questions, parts and warranty activation: the Ella's Bubbles team, whoever sold you the tub. The article on activating your warranty covers the form.
• Delivery, tracking and returns on a dealer or retailer order: where you purchased, because they hold the order. See retailer purchases and support.
• Installation labor and scheduling: your installer. If you need one, the article on hiring a licensed contractor explains how the team can help you find one.

Common Questions

For anything model-specific, open a ticket at ellasbubbles.com/support with your model, serial number and photos, and the team will take it from there.