When there are extra parts in the crate that you cannot place, the good news is that almost everything loose in an Ella crate has a known home, and nothing needs to be drilled or improvised to find it. Extra leveling feet and brackets belong to the leveling legs and the extension panel shelf brackets, the wood around the base is crate material, and small hardware is packed inside the tub or under the frame on purpose. The first thing to do is compare what you have against the crate inventory checklist, which lists every loose part by category. If a piece is still a mystery after that, send a photo through ellasbubbles.com/support before drilling anything.

Likely Causes

• Spare leveling feet and leg brackets packed with the leveling hardware for the adjustable legs.
• Extension panel shelf brackets and their bag of bolts, nuts and washers, which only make sense once the extension panel is in place.
• Crate framing, skid supports and support layers under each tub foot that look like tub parts but are packaging.
• Drain end caps and supply lines that belong to the plumbing stage, not the tub assembly.

What to Check, in Order

1. Lay every loose item out and photograph it before anything is installed. Check inside the tub and under the frame, since drains, handles, hardware and accessories are individually wrapped and boxed there before the tub is wrapped and crated.
2. Match parts to the checklist by category: panels, drain parts, supply lines, faucet and hand shower pieces, grab bar hardware and paperwork.
3. Identify the extension panel kit. It contains two L shaped stainless brackets plus bolts, nuts and washers that vary by door family, and on the Standard, Zen and Flow platform it also includes a plastic bracket and two pressure metal clips. These mount the panel on the frame. The extension panels and filler kits article lists each kit's contents so you can confirm you have a complete set.
4. Set aside the leveling hardware. Extra feet and foot brackets go with the adjustable leveling legs; every leg must touch the floor with equal weight before anything else happens, as the leveling guide explains.
5. Treat the wood around the base as crate material. The skid and its supports come off before the tub moves into the house, along with the front apron, access panels, end panel and extension panel. The delivery day guide covers the order of operations.
6. Keep the crate and all packing until the installation is complete, since returns and freight claims depend on it.
7. If a piece of metal, a valve or a bracket still does not match anything on the list, stop there. Do not drill holes for it. Send a photo and the team will identify it or confirm it is not needed for your configuration.

When to Open a Ticket

Open a ticket at ellasbubbles.com/support with your model and serial number, a clear photo of each unidentified part next to a tape measure, and a photo of where it was packed. Your Ella dealer or the team at (800) 480-6850 will tell you what it is for and where it mounts before anyone drills.

Common Questions