Will Ella Sell, Appraise or Help Me Resell a Used or Uninstalled Walk-In Tub?

No. Ella's Bubbles does not list, broker or resell a customer's walk-in tub, does not take a commission to find a buyer, and does not put a resale value on a tub, even when the tub is brand new and still in its packaging. When customers or contractors ask, staff point them to an online marketplace such as Facebook Marketplace, where local buyers can see the tub and arrange pickup. What support can do is help you identify exactly which tub you have and supply the spec sheet, so your listing is accurate and a buyer knows what they are getting.

What Ella Does Not Do

• Sell the tub for you, take it on consignment or accept a commission to find a buyer.
• Tell you what a used or uninstalled tub is worth on the secondhand market.
• Send someone to remove, deliver or install a tub. Ella does not send technicians; a local licensed plumber or contractor does that work.

Identify the Tub Before You List It

Buyers will ask what model it is, how big it is, which side the door is on and what therapies it has. The serial number is on the label behind the magnetic access panel next to the door, and the model name is on the original invoice. If you are selling a tub someone else bought, the team at (800) 480-6850 can look up the original order with the purchaser's details and confirm the model. Ask for the spec sheet for that model so you can post the actual dimensions, weight and features. If you have no paperwork at all, start with what to do when you have an Ella tub and no information; the same identification steps apply. For a plain-language description of what an Ella walk-in tub is and how it works, the general overview is a good link to include in your listing.

What a Buyer Needs to Know About the Warranty

The Lifetime Limited Warranty covers the first purchaser only. It is not transferable, it is tied to the original installation address, and it is void when ownership changes or the tub is relocated. Be upfront about that in your listing. A second owner can still get help identifying the tub, sourcing parts and getting technical guidance for their installer, so the tub remains supportable; it simply is not covered by the original warranty.

If the Tub Is New and Still in Its Packaging

Before listing an uninstalled tub, check the invoice for the return window. The published policy allows returns within 30 days, unless the invoice says otherwise, for brand new, un-installed products in their original packaging. The restocking fee is 25% of the original order amount, less taxes and shipping costs, and the customer pays return shipping. Installed tubs are never returnable or exchangeable. If your tub may qualify, open a ticket at ellasbubbles.com/support and wait for return authorization and shipping instructions before sending anything back.

Tips for a Marketplace Listing

1. Post the model name, the actual dimensions from the spec sheet, the door side and the drain side.
2. List the options: hydro jets, air jets, heated seat and backrest, chromatherapy light, faucet type, hand shower, shower kit or glass screen.
3. Photograph the door, the seat, the control buttons, the faucet deck and the serial label.
4. State that the warranty does not transfer but that parts and technical guidance remain available to the new owner.
5. Remind the buyer that a licensed plumber and electrician will handle removal and reinstallation, and that any unused deck holes can be capped; see plugs for unused deck holes.

Related Guides

• Where to find your walk-in tub model and serial numbers
• Is my walk-in tub warranty transferable if I move or sell my home?
• Can I return my walk-in tub? The 30-day return policy explained

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.