Where do I find the Ella warranty document and register my tub?

The written Lifetime Limited Warranty for an Ella walk-in tub is published in two places: the warranty page at ellasbubbles.com/warranty/, which carries the warranty text along with the online activation and a downloadable activation PDF, and the final pages of your owner's manual, where the warranty text and the two page Warranty Activation Form are printed. Registering the tub means completing that form with your installer at ellasbubbles.com/warranty-activation/. If you want the terms as a file in your inbox, How to Get a Copy of Your Ella Walk-In Tub Warranty Document explains how the team emails them; this page puts the document and the registration side by side so you can do both in one sitting.

Where the Warranty Document Lives

You do not need to wait for anyone to send you the warranty. It is already in your hands in at least one of these places.

• The warranty page. ellasbubbles.com/warranty/ carries the Lifetime Limited Warranty text, the link to the online activation form, and the two page activation form as a downloadable PDF.
• The back of the owner's manual. Every Ella walk-in tub ships with the activation form in its owner's manual, and the warranty text is printed with it in the manual's final pages. In the Standard 30x52 manual the warranty and the form fall on pages 26 and 27; other manuals place them at the back as well.
• The product page downloads. Product pages carry several downloads, including the spec sheet, the cleaning and maintenance guide, and the warranty. For a period the warranty link on some pages opened the cleaning and maintenance PDF instead, so if a click brings up cleaning instructions you did nothing wrong. Mention which page you were on when you contact the team so it can be checked.
• As an attachment from the team. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your model name, your serial number and the email address you want it sent to, and the warranty terms arrive as an attachment. While you have them, ask them to confirm whether your activation is on file.

How to Register the Tub, Step by Step

1. Go directly to ellasbubbles.com/warranty-activation/ by typing it into your browser. Do not rely on the QR code on the tub label or a register link from older paperwork, because some of those point to addresses that no longer resolve.
2. Gather what the form asks for: your name and the installation address, the model and serial number from the label behind the magnetic access panel next to the door, a copy of the sales receipt, and your installer's license and insurance information. If your only receipt is the invoice from your contractor, that invoice counts as your sales receipt.
3. Complete and sign the owner's page. Have your installer complete, initial and sign the installer page, which is a 16 item checklist of the installation checks the warranty expects, among them that the tub is level with all legs touching the floor, that it is on a dedicated GFCI breaker, and that the door seal was watertight after a 20 minute fill.
4. Submit online. If a date field will not accept typing, switch browsers or leave the installation date blank and submit the rest. If the online form keeps failing, download the two page PDF, complete and sign it with your installer, photograph or scan both pages, and send them through a ticket at ellasbubbles.com/support for manual activation. Mail and fax options are printed on the form itself if you prefer paper.
5. Send it once. Whichever route you use, a single submission is enough, and the team can confirm it is on file.

Activation is the step that puts the Lifetime Limited Warranty in force, so do it promptly. There is no published registration deadline, and the form can be completed after installation. The field by field walkthrough is in How Do I Activate My Walk-In Tub Warranty?, and What Is the Warranty Activation Form for an Ella Walk-In Tub? explains the checklist your installer initials.

Where Your Serial and Model Numbers Are

The serial label is behind the magnetic access panel next to the door. Pull the panel gently away from the frame and the label is just inside. It tells the team when your tub was made and which replacement parts are compatible, which is why the form asks for it. Your model name, SKU or UPC is on your proposal or invoice. If you cannot find the serial, leave the field blank and the team looks it up from your order. Keep a copy of the signed form, the sales receipt and a photo of the serial label together, because warranty parts, support requests and activation all go faster with those in hand.

Reading an Older Owner's Manual

If your manual is an older printing, the warranty pages at the back may describe equipment coverage in terms of five years. That text has been superseded by the current published warranty. The current Lifetime Limited Warranty covers the shell, frame, door, door seal and finish, and all supporting equipment such as motors, pumps, fixtures, electronic controls, the Ella faucet, waste and overflow, and plated finishes, for the original purchaser at the original installation address. The thermostatic control valve carries a one-year limited warranty, and non-Ella faucets carry only their own manufacturer's warranty. Labor, installation, removal and water damage to the home are not covered, and the warranty is not transferable. When a part is verified defective, Ella ships the replacement part under the warranty and a local licensed plumber or electrician does the labor. When the manual and the warranty page differ, the warranty page is the one in force.

If You Bought Through a Dealer or Installer

The published documents apply to your tub no matter where it was purchased. The installation guides, spec sheets and use and care manuals for your model are on the product pages at ellasbubbles.com, your installer can call (800) 480-6850 or open a support ticket during the installation, and the warranty terms are the same ones on the warranty page. Many dealers submit the activation form for the customer on install day, registered in the customer's name at the installation address with the dealer recorded as the place of purchase. Before you start over, ask the team to look up an existing registration by name or address. If one is there, you are done; if nothing is on file, complete the form now. Ella is not bound by additional warranty promises made by dealers or contractors, so the written terms are the ones to keep. Is My Walk-In Tub Still Covered If I Never Registered the Warranty? covers the late activation case, and Warranty Activation Troubleshooting has fixes for QR codes, dead links and form errors.

Related Guides

• Where Is My Ella Tub Serial Number and What Format Is It?
• Did Ella Receive My Warranty Activation Form? How to Confirm It Was Recorded

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