What can void my Ella's Bubbles walk-in tub warranty?
A few specific installation and ownership mistakes can void your Ella's Bubbles warranty, and every one of them is easy to avoid once you know about it. The big three are an unlevel installation, installing the deck-mount grab bar without its large metal washer, and relocating or transferring the tub. This guide lists everything on the list so you and your installer can steer clear from day one.
The Complete List of Warranty Voiders
| Action | Why it voids coverage |
|---|---|
| Unlevel installation | Misleveling is the number one cause of leaks. It warps the frame and shell, misaligns the door, and leads to leaks. |
| Grab bar installed without the large metal washer | Omitting the washers cracks the acrylic shell. |
| Relocating the tub or transferring ownership | The warranty applies only to the original owner at the original installation address and is nontransferable. |
| Missing warranty activation form | The two-page form signed by owner and installer activates your coverage. See our activation article. |
| Cutting the apron or end panel (for example, a below-floor drain custom install) | The altered parts lose coverage. |
| Packing insulation around the tub equipment | Pump and electronics overheating damage counts as misuse. |
| Running pumps before water covers all jets | Running dry causes permanent pump damage, which is not covered. |
| Modification or repair by anyone other than Ella's Bubbles | Modified or repaired products fall outside the warranty. |
| Leaning or applying the bather's weight on the door | The door and door seal warranty is valid only when door alignment is correct and unchanged. The door holds its own weight only. |
| Running the TCV without an inline filter or mesh | The TCV must be protected by a filter or mesh, cleaned periodically. Cartridge fouling from calcium, iron, or heavy particles is excluded. |
General exclusions also apply: negligence, abuse, misuse, misapplication, improper installation, alteration or modification, chemical corrosion, and improper maintenance.
Getting the Leveling Right
This real installation of an Ella Transfer 60 shows the habits that protect your coverage. Here is the guidance from the video, step by step:
- Upon arrival, remove the case and all packing material and begin inspecting for any shipping damage.
- Remove all end and side panels before moving the tub into the home.
- Whenever possible, fill the tub outside, run all pumps, and check for leaks before installation. This external check prevents issues after the tub is in place.
- Have a licensed electrician make the additions to the breaker panel. Proper breakers with the appropriate amperage must be used, and GFCI outlets must be used when connecting the tub.
- Level the tub carefully using the adjustable leveling legs. If the tub is not level, the doors will not close properly and could leak.
- After all connections are secure, fill the tub, run all the pumps, and check thoroughly for any leaks before replacing the panels.
Remember the standard from the owner's manual: the subfloor must be level and rated for the tub plus water plus bather, and all leveling legs must be touching with equal weight. The tub is leveled at the factory, and the installer must re-verify it on site. The door should close smoothly into a watertight seal, and the legs can be adjusted to close any door-frame gaps.
Installing the Grab Bar the Right Way
The deck-mount grab bar kit includes the chrome bar, 2 escutcheons, 4 rubber washers, 2 metal washers, and 2 bolts. The order on each bolt is: metal washer, then rubber washer, up through the shell, then rubber washer, then escutcheon, threaded loosely and tightened with the supplied Allen wrench. The large metal washer under the shell is mandatory. Skipping washers cracks the acrylic shell and voids the warranty.
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