Ella's Bubbles products beyond the walk-in tub each carry their own written warranty, printed in the manual or spec sheet published on ellasbubbles.com for that product. The terms range from one year on some accessories to thirty years or a lifetime on shower units, so the fastest way to know your coverage is to find your product in the table below and then open the matching document from its product page. This article summarizes what each published document says. It does not cover the walk-in tub warranty or the separate shower base warranty document, which have their own articles.

Coverage by Published Document

What the Shower Warranties Have in Common

The Shower in a Box, low-threshold gel coat and one-piece stall documents share the same structure. Ella's Bubbles will repair, or exchange at its option, a unit found defective in materials or workmanship upon inspection by an authorized representative. An exchange is limited to supplying a replacement unit of comparable size and style and does not include any cost of removal or installation. The warranty is voided if the unit is moved from its place of initial installation or is not installed in accordance with the manufacturer's instructions, and it does not apply to accident, abuse, misuse, or damage caused by flood, fire or act of God. Because code requirements vary across the country, dealers, contractors and owners are asked to confirm any local code restrictions themselves. The AcrylX spec sheets add that, as with most warranties, the stall warranty is not transferable.

Two Notes on Documents That Print More Than One Term

The low-threshold gel coat owner's manual carries both a three-year Limited Warranty page for fiberglass tub and shower units and, a few pages later, the thirty-year Accessible Shower in a Box warranty dated May 2013. The SMC base and pan installation sheets print one year, while the separate Shower Base Specific Warranty Coverage document gives Roll-In and Barrier-Free bases and pans and Low-Threshold Acrylic bases a 30-year limited term; that document is covered in our shower base warranty article. In both situations the team confirms which text applies to your unit from your order, so please name the product and the document you are reading when you open a request.

A Note on the Pet Spa and Older Texts

The Pet Spa manual prints the same warranty text that appeared in older walk-in bath manuals, including a five-year term on supporting equipment. For walk-in baths, the current published warranty at ellasbubbles.com/warranty/ grants a Lifetime Limited Warranty on that equipment and is the reference. For the Pet Spa, the manual and spec sheet are the published documents, and the team will confirm your coverage from your order date when you open a request.

How to File a Request for Any of These Products

1. Open a ticket at ellasbubbles.com/support/new and name the product and the document you are reading from, for example "Duo sliding door" or "3648 SH low-threshold shower".
2. Attach clear photos of the issue and, where you have it, your proof of purchase and the date.
3. Describe how and where the unit is installed. Shower units must remain at their original installation location for coverage to apply.
4. Wait for the team's review before any repair or replacement work begins, since removal and installation costs are not part of any of these warranties.

Common Questions

What warranty covers the Shower in a Box units? A 30-year limited warranty against manufacturing defects, with Ella-supplied component parts carrying the supplier's one-year limited warranty.

What is the AcrylX stall warranty? The AcrylX with ArmorCore one-piece stall spec manuals list a Lifetime Limited Residential Warranty and a 30-Year Commercial Warranty, not transferable.

What is the gel coat low-threshold shower warranty? Three years from the date of purchase on the manual's Limited Warranty page, repair or exchange at Ella's option, void if the unit is moved.

How long is the SMC base covered? The SMC base and ADA pan installation sheets print a one-year warranty. See the shower base warranty article for the separate 30-year document.

What about sliding doors, seats and grab bar sets? The Duo sliding door is two years, the bariatric corner seats are one year and the folding bench is five years. Grab bars supplied with a walk-in tub are among the fittings and components included with the tub and fall under the tub warranty; for add-on grab bar sets, check the spec sheet on the product page or ask on a ticket.

What covers the Fiji, Solo and Pet Spa? The Fiji and Solo spec sheets print five years on shell, frame and parts. The Pet Spa manual prints limited lifetime on the shell, frame, door and seal with a five-year term on equipment.

For anything specific to your unit, open a ticket at ellasbubbles.com/support/new or call your Ella dealer or the team at (800) 480-6850.