Replacement Parts

These guides explain how to locate your walk-in tub's model and serial numbers, which are essential for identifying the correct replacement parts. Articles cover reading invoice and label codes, identifying Ella tubs from photos, and confirming parts availability for older or discontinued models. Knowing your tub's specifics ensures you receive the right components for repair.

• Is My Tub an Ella? Identifying the Brand and Model From Labels, Doors and Faucets Before Ordering PartsIs my tub an Ella? One photo of the outside of the tub showing the door and faucet usually answers it, and the serial label behind the access panel next to the door settles it. Ella's Bubbles replacement parts are made for Ella walk-in tubs, so the first thing Technical Support does on any parts request is confirm that the tub is an Ella and learn where it was purchased. That check takes one photo and one or two…
• Common Questions About Replacement Parts: Parts Lists, Diagrams, Photos, Addresses and Old-Part ReturnsReplacement parts for Ella's Bubbles walk-in tubs are handled by Technical Support, not through a catalog or a listing on the website. Open a ticket at ellasbubbles.com/support or call (800) 480-6850, describe the problem, attach a few photos, and the team confirms the exact part for your tub's faucet set and door family before anything ships. This article answers the questions we hear most often about that…
• Parts and Support for Older or Discontinued Ella Tubs: Legacy TCVs, Faucets, Doors, Drains and ControllersYes, parts for older or discontinued Ella tubs are still available, and Ella's Bubbles still supports tubs that were installed years ago. Technical support is offered for the life of the tub, and the published parts warranty is a lifetime limited warranty for the original purchaser at the original installation address. For an older model the team either has the legacy part on hand or identifies the current…
• Who Services an Installed Ella Tub? Parts From Ella, Labor From a Local Pro, and What to Do When the Installer or Dealer Is GoneWho repairs an Ella walk-in tub after installation? Ella's Bubbles does not send technicians into the field. Instead, the support team diagnoses the problem with you by phone, photos and live video, ships the part under the lifetime parts warranty once the defect is verified, and a licensed local plumber, electrician or handyman performs the labor. If your installer or dealer is no longer reachable, the team will…
• Reading Your Invoice and Label: Model Names, SKU Suffixes, Legacy Model Numbers and Common Part Codes ExplainedThe codes on your invoice or tub label point back to one of three things: the tub model, the side the door and drain sit on, or an add-on that shipped with the tub. Today's tubs are named by family and size (Elite 30x52, Transfer60 30x60), older paperwork may show a numeric or letter code, and part codes such as HSB or 5P-FFF describe accessories. This guide decodes the codes the support team sees most often. If…
• Does Ella's Bubbles Sell Replacement Parts for Walk-In Tubs?Yes, replacement parts for Ella walk-in tubs are available, and technical support continues for the life of the tub. Every part is matched to your tub from its model and serial number and ordered through your Ella dealer, where you purchased, or the team at ellasbubbles.com/support and (800) 480-6850. There is no public parts list or catalog, because Ella tubs span several door families and many years, and a part…
• My Tub Is a Different Brand. Will Ella's Bubbles Parts Fit?If your tub is a different brand, Ella's Bubbles parts will not fit it, and the honest answer to "this isn't an Ella tub, can you help" is that your manufacturer is the right place to go. Ella supplies parts only for Ella walk-in tubs. Seals, hoses, jets, pumps and manuals differ between makers, so a Safe Step door seal, an American Standard shower hose, an Aston or Jacuzzi walk-in gasket, Premier Care air jets or…
• Are Parts Still Available for My Older Ella Tub?Yes, in most cases parts are still available for your older Ella tub, and technical support continues for the life of the tub. If you are asking "do you still have parts for my older tub," the first thing to do is photograph the serial label on the inside of the removable panel next to the door, because the serial tells the team when the tub was built and which parts are compatible. Legacy requests, including the…
• Which Replacement Parts Fit a Legacy Ella S-Class 3052 or 3060 Tub?There is no published list of current Ella parts that fit an S-Class 3052 or 3060, so every replacement is matched to your tub by the team from its serial number and your photos. What the published sources do settle is which part families the S-Class used, which of them have a current equivalent or a standard plumbing substitute, and which must be identified before anything is ordered. S-Class 3052, 3060 and…
• Where to find your walk-in tub model and serial numbersYour walk-in tub model and serial numbers live in two places. The serial number is on a label behind the magnetic access panel next to the door, on the inside of that removable panel, and it typically begins with the letter M. Your model name, SKU and UPC are on your proposal, invoice or order confirmation, and the model name also heads its product page at ellasbubbles.com. Pull the magnetic panel gently away from…
• How to order replacement parts for your Ella walk-in tubTo order replacement parts for your Ella walk-in tub, open a ticket at ellasbubbles.com/support or call (800) 480-6850 with a description of the problem, photos of the part, your tub serial number, where the tub was purchased, and your contact and shipping details. Our technical support team identifies the exact compatible part from your serial number and arranges shipment. For parts covered under warranty, the…

These articles address common issues with walk-in tub doors, including cracked doors, broken handles, and problems with door seals and latches. Guides explain how to get a replacement door, identify if a crack is in the door or a separate part, and replace a broken handle or a cracked plastic door latch to restore a proper seal.

• How Do I Get a Replacement Door Seal for My Walk-In Tub?If you need a replacement door seal for your walk in tub, the good news is that the seal is a replaceable part on every Ella tub, and it is matched to your exact model and door type rather than supplied as a generic length or profile. The first thing to check is whether the seal actually needs replacing: a seal that looks flattened, sticks, or has lifted out of its channel can often be restored by squeezing it…
• What Do I Do If My Walk-In Tub Door Handle Broke Off?When a walk-in tub door handle broke off or fell off so the door cannot close, it is nearly always the handle assembly or its locking bolt rather than the door itself, and a replacement handle is a matched part for your model. The first thing to check is whether the handle simply came off its latch mechanism: on outward swing doors the handle sits on tabs over the latch mechanism and is held by a single locking…
• Why Did the Plastic Door Latch Crack and Why Won't the Door Seal Now?If the plastic door latch cracked and the door will not seal, the latch receiver has stopped holding the handle in its locked position, so the door can no longer be pulled tight against the seal. This is a known wear point and it is fixed with a replacement latch assembly, not a new door. The first thing to check is whether the crack is in the hard plastic receiver block or the silicone cover that sits over it…
• Can I Get a New Door If My Tub Door Cracked at the Bottom?If your tub door cracked at the bottom, a replacement door is arranged as a matched part once the team has your model and serial number, and availability depends on the model and whether it is discontinued. The first thing to check is whether the crack is in the door itself or in a separate part such as the latch receiver, the seal, or the plastic around the locking pin, because those are replaced on their own…
• Door Hinge Pins Sliding Out or a Missing Hinge Cap: Getting the Right ReplacementIf a hinge pin on your walk-in tub door or bath screen keeps working its way out, or a decorative hinge cap has gone missing, the fix is a replacement part. Send the support team a few clear photos of the hinge, and they will identify the correct headed hinge pin or cap, locate it, and ship it to you with tracking. Until the new pin is in place, treat the door with care, because a pin that drops out completely can…
• Where Can I Find a Replacement Walk-In Tub Door Handle?A replacement door handle for an Ella walk-in tub is a matched part for your model and door style, and it is ordered through your Ella dealer, where you purchased, or the team at ellasbubbles.com/support or (800) 480-6850. Before you order, check whether the handle has simply worked loose from its latch mechanism, because a loose handle can often be reseated and tightened at home. If the handle is cracked or its…
• Can I Still Order a Replacement Door Latch or Older Handle?Yes. Door latches and door handles are handled as individual replacement parts matched to your model, door side and handle style, and Ella has used more than one handle design over the years, so older styles are matched the same way as current ones. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your model, serial number and a photo of the handle and latch, following How to Order a…

These guides cover drains and stoppers, including drain plugs, plug stems, gaskets, and hair catchers. Articles explain adjusting and replacing these parts, and what to do if a piece goes down the drain. Find information on ordering a replacement drain cable or full drain assembly, and replacing a drain handle or overflow plate, including the 2.5mm set screw. Learn about the drain cable, and how to address a broken drain lever or cable. Solutions for rubber gaskets coming off and replacing drain elbows, nuts, and covers are also provided.

• Drain Plugs, Plug Stems, Drain Gaskets and Hair Catchers: Adjusting, Replacing and Keeping Them Out of the DrainThe drain plugs on an Ella walk-in tub sit on adjustable stems, which is what lets you set the plug height for a clean seal and the fastest drain, and it is also why a stem can drop down the drain if it is loosened too far or the lock nut is not tightened. Drain plugs, plug stems and gaskets are all supplied by Ella's Bubbles, matched from a photo and your serial number, and a simple third-party hair catcher fits…
• What Is a Drain Cable on a Walk-In Tub?A drain cable is the stainless steel cable, running inside a protective black plastic sleeve, that links the chrome drain handle on the tub deck to the armature inside the drain connection box under the tub, raising and lowering the drain stopper when you turn the handle. It is a replaceable part serviced from the deck and the front access panel without any special plumbing work. How it works Turning the chrome…
• What If a Piece of My Drain Stopper Went Down the Drain?When a drain stopper piece went down the drain, it is almost always the height adjusting stem, which unthreads completely if it is loosened too far or if its lock nut was never tightened after an adjustment. The first thing to do is reach into the drain and retrieve it: with the plug out, the stem can usually be pulled back up with your fingers, a thin flat screwdriver, or a dull butter knife. If it cannot be…
• Why Do the Rubber Gaskets on My Drain Plugs Keep Coming Off?If the rubber gaskets on the drain plugs keep coming off, the gasket has often stretched, hardened, or been dislodged by a plug that is set too high or too low, so it no longer sits snug in its groove. The first thing to check is the plug height and the lock nut: a stopper that does not close fully lets the gasket flex with every use, and the same stopper is the usual reason a tub slowly loses water during a bath.…
• Broken Drain Lever, Drain Cable or Full Drain Assembly: Which Part You Need and How It Is ReplacedIf your drain plug drops back down instead of staying up, or a small brass piece came out of the drain opening, the drain lever inside the drain body is usually the damaged part, not the cable. Open a ticket at ellasbubbles.com/support with your model, serial number and photos, and the team will confirm whether you need the lever, the drain cable or the complete drain assembly, then ship the correct part. Ella…
• Replacing a Drain Handle or Overflow Plate: The 2.5mm Set Screw, the Chain Ring and the Updated HandleA replacement drain handle for an Ella walk-in tub is a simple part to fit. The handle slips onto the brass mounting on the drain assembly and is held by a single set screw that takes a 2.5mm Allen key. If your tub has the older style of handle, the current handle is compatible with your existing drain assembly, so nothing else needs to change. Your Ella dealer or the team at (800) 480-6850 will confirm the…
• Replacing Drain Elbows, Nuts, Gaskets, Drain Covers and Plunger Parts on a Walk-In TubYes, Ella supplies replacement drain components for its walk-in tubs. That includes the drain elbow, the threaded nuts and gaskets that join the drain body to the piping, the drop-in drain cover or plug, the seat that a cable-driven plunger drops into and, when the inside of the drain is damaged, the complete drain assembly. To get the right part the first time, open a ticket with photos of the tub label and of…
• Ordering a Replacement Drain Cable or Full Drain Assembly for Your Walk-In TubYes, you can order just the drain cable for an Ella walk-in tub. The cable is stocked as its own part, and a complete drain assembly is also available when more than the cable has failed. The same drain assembly fits either drain position, so there is no separate left-hand or right-hand version. To arrange a replacement, contact your Ella dealer or the team at (800) 480-6850 with your tub's model number, and the…
• Ordering a Complete Drain and Overflow Assembly and How It Is ReplacedA complete drain and overflow assembly for an Ella walk-in tub can be ordered from the support team as a replacement part. Send a photo of your existing drain and your tub model and serial number through ellasbubbles.com/support or call (800) 480-6850. The team confirms the matching assembly, and for the original owner the part ships under the lifetime parts warranty after verification. The drain body sits beneath…

These guides cover replacement parts for Ella walk-in tub faucets and hand showers. Articles here explain how to identify and replace leaking supply hoses, hand shower hoses, or a cracked hand shower head. Find information on replacing a diverter, thermostatic control valve (TCV), or a complete fast-fill faucet set. Learn about faucet handle fasteners, deck hole sizes, and matching replacement washers for various faucet components, including 1/2-inch and 3/4-inch supply lines.

• Replacing an Older TCV: 1/2 Inch vs 3/4 Inch Supply Inputs, the Hidden Deck-Plate Screw, the Governor Button and What Is SuppliedWhen an older thermostatic control valve (TCV) stops mixing properly, Ella's Bubbles supplies the complete TCV replacement valve assembly rather than a cartridge on its own, and the current valve uses 3/4 inch supply connections. If your original TCV has 1/2 inch supply lines, the new valve will fit once you add 1/2 inch to 3/4 inch NPT adapters. The chrome deck plate that covers the valve is held by four visible…
• How Do I Replace a Cracked, Leaking Hand Shower Hose?If your hand shower hose is cracked and leaking, the hose is replaced on its own; the wand and the deck base are separate parts, so you do not need a new faucet set. The first thing to check is where the leak is coming from, because a drip at the head is often a worn washer or a missing check valve rather than the hose, while a split in the braided hose or a rupture near the connector means a new hose. Replacement…
• Why Does My Hand Shower Head Spray Out the Side and Can I Replace Just the Head?When your hand shower head sprays out the side, squeals at some settings, or has broken off at the plastic threads, the good news is that the head is its own part. On the Ella fast-fill faucets the handset threads onto the end of the 5 foot hose, so you can replace just the wand and leave the hose, the deck mount and the faucet exactly where they are. The first thing to check is the joint between the head and the…
• Why Does My Faucet Handle Keep Falling Off?If your faucet handle keeps falling off, the fastener that holds it to the cartridge stem has loosened or gone missing, and that is a small stock part rather than a faucet problem. On the Ella 2-piece faucet the lever is held by an Allen bolt hidden under a decorative bolt cover, and on the 5-piece faucet each red or blue handle is held by an Allen bolt under its colored cap. The first thing to check is whether…
• Replacing Your Walk-In Tub Faucet Set, Valves or Hand MixerYes, a replacement faucet is available for your Ella walk-in tub, whether you need the whole set, just the hot and cold valves, the spout, or the hand mixer line. The first thing the support team will ask is which part is actually failing, because in many cases only one piece needs to change. Some older faucet models are no longer offered, and the 5-Piece Fast Fill faucet is the replacement set Ella supplies for…
• Replacement Hot and Cold Faucet Supply Lines: Sizes, Threads and Where to Get ThemYes, replacement supply lines are available for your Ella walk-in tub faucet. Ella's supply lines come in two sizes, 3/4-inch and 1/2-inch. Current fast-fill faucets use the 3/4-inch line, which the team normally has on hand. Older faucets used 1/2-inch NPT lines, which are not always available from Ella. Those are standard fittings you can pick up at a hardware store, or you can use a 3/4-inch line with a…
• Missing or Worn Faucet Hose Washer? How to Get a Matching ReplacementYes. If a washer for your faucet supply hose, hand shower hose or deck-mount grab bar is missing or worn, the support team can send just the washer you need. Washers come in more than one style, so the team will ask for a photo of the other washers on the same part to match it exactly before it ships. Send the photo with your model and serial number and the team takes it from there. Why the team asks for a photo…
• Leaking Diverter or Thermostatic Control Valve: Identifying Your Faucet and Ordering the Right ReplacementIf a diverter handle on your Ella walk-in tub drips, runs while the tub is not filling, or will not shut off, the fix is a replacement diverter valve. If a thermostatic faucet no longer delivers hot water or will not hold its set temperature, the fix is a replacement thermostatic control valve (TCV). Ella tubs have shipped with more than one faucet style, so before a part is ordered the team asks for a photo of…
• Buying a Fast-Fill Faucet Set or Valve Body on Its Own: Specs, Finishes and Deck Hole SizeYes. The complete Ella Fast-Fill faucet set is available on its own as a replacement, and the valve body is also sold by itself when only the hot or cold side of the faucet has failed. Both are ordered through your Ella dealer or the team at (800) 480-6850 with your model and serial number. The 5-piece set includes the hot and cold handles, the spout, the diverter and the pull-out hand shower, flows up to 18…
• Faucet Supply Hose Leaking Under the Deck: Access, Identification and ReplacementIf the flexible supply line under your tub deck has split or is dripping where it feeds the spout or the hand shower, you do not need a new faucet. The hose is a replacement part, and Ella faucet parts are covered under the lifetime parts warranty. Send photos of the leak and your serial number through ellasbubbles.com/support, and the matching hose ships to you. You reach the hose by removing the small magnetic…
• Replacing a Failed Thermostatic Control Valve: Cleaning First, Cartridge Versus Whole Valve, and How to OrderA replacement thermostatic control valve or cartridge is often available for Ella tubs that shipped with a thermostatic faucet package. Whether you need only the cartridge or the complete valve depends on which generation of faucet your tub has, so the team confirms the exact part and its current availability from a photo before anything is ordered. Replacement parts are ordered by phone with a credit card and a…
• Handles, Cartridges and Hoses for the Huntington Brass Faucet on Older Ella TubsThe Roman tub filler Ella distributed on older walk-in tubs was the Huntington Brass model HB9937-C, and Ella did not carry alternative handle styles or replacement cartridges for it. If you want fluted or vandal-resistant handles, new hot or cold cartridges, or stems for that faucet, contact Huntington Brass directly and give them the faucet model. Ella's technical support can help you confirm which faucet is on…
• Hand Shower Holder Loose, Detached, or Broken: Tightening the Base Nut or Replacing the Sprayer BaseThe small holder that the pull-out hand shower rests in is called the Hand-Held Sprayer Base, and it is a replaceable part. If the base has come loose or lifted off the deck, it almost always means the nut that secures it from underneath has unscrewed, and the fix is to reach under the deck and tighten that nut. If the base itself has cracked or snapped, send a photo to the support team and they will identify the…
• What Should I Do When My Walk-In Tub TCV Fails After the Warranty?If the thermostatic control valve (TCV) on your Ella walk-in tub fails after its one-year limited warranty has ended, a complete replacement valve assembly is available as a paid part through your Ella dealer or the team at (800) 480-6850, and a licensed plumber fits it. Before ordering, have the cartridge cleaned, because mineral buildup on the cartridge and intake screens is the usual reason a TCV sticks or…
• How Do I Clean or Replace the Thermostatic Faucet Cartridge?Cleaning or replacing the cartridge in an Ella thermostatic faucet is a job for a local licensed plumber: shut off both supplies, remove the control handle, cover plate, escutcheon and collar, unscrew the cartridge, clean its intake screens and base of calcification, and reassemble without over torquing, or fit a new cartridge if cleaning does not restore mixing. Cleaning always comes first, because a fouled…
• Can I Switch My Walk-In Tub From a 2-Piece to a 5-Piece Faucet?Yes. The 5-Piece Fast Fill faucet is the set Ella supplies as the replacement for older faucet models, and it is fitted to an existing tub through the deck plate that is already there, so a 2-piece set can be changed over after the tub is installed. The team sends the version sized for your existing deck plate, your plumber makes the connections, and in many cases only the handles and valves actually change.…

These guides cover replacement parts for jets and pumps in Ella's Bubbles walk-in tubs. Articles explain how to get the right replacement for a broken jet nozzle, air jet covers, hydro jet faces, and microbubble nozzles. You'll find information on replacing a hydro pump not pushing water, damaged hydro jet hoses, PVC lines, and jet fittings. Learn about removing and replacing an air jet, why jet caps fall off, and how to confirm the correct replacement air blower for your tub model and serial number.

• Air Jet Covers, Jet Faces, Tubing and Connectors: What Can Be Replaced and What Cannot Be Added LaterAir jet covers, hydro jet faces, air tubing and the connectors that join them are all available as replacement parts for Ella walk-in tubs, matched to your serial number by Technical Support. What cannot be supplied is a new therapy: the jets in an Ella tub are built in at the factory, so air jets cannot be added to a tub that was purchased with hydro jets only, and jets cannot be added in new positions. This…
• Why Are the Caps on My Jets Falling Off and Can I Replace Them?When the caps for the jets are falling off, the jet face has usually unscrewed from its threaded body, or the jet nut behind the jet that holds the assembly tight has loosened. Both are quick to check from inside the tub, and caps, faces and complete jet assemblies are available as parts. The first thing to do is look at the cap that came off: a hydro jet face has a center nozzle and threads back into its housing…
• Microbubble Nozzle Sprays From the Side or the Trim Ring Fell Off: Getting a ReplacementIf water is shooting out of the side of your microbubble nozzle instead of streaming from the front, the support team's answer is a replacement nozzle, and it is a part the team ships to you. The same goes for the chrome trim ring around the microbubble jet if it has come loose or gone down the drain. Open a ticket at ellasbubbles.com/support with your model and serial number, a photo of the nozzle and a short…
• Removing and Replacing an Air Jet: 3mm Hex Key, Clearing Debris and Resealing the ElbowAn air jet unscrews from inside the tub with a 3mm hex key inserted into the center hole of the jet, and most of the time that is the only tool the job needs. A clogged jet is often cleared by removing it and running the air pump for a few minutes, a damaged jet top screws straight onto the existing elbow, and only a damaged elbow underneath calls for cutting the air line and resealing with silicone. The team…
• Hydro Pump Not Pushing Water: How a Replacement Water Pump Is Matched and ShippedIf your hydro jets have stopped pushing water and your plumber has concluded the water pump has failed, the replacement comes from Ella's Bubbles as a part. Ella does not send technicians, so the new pump ships to you and a local licensed plumber or electrician installs it. Before anything ships, the team asks a few questions and requests photos of the existing pump so the replacement is an exact match, and the…
• Damaged Hydro Jet Hoses, PVC Lines and Jet Fittings: What Can Be ReplacedYes, the hoses and lines feeding your hydro jets can be replaced, and so can the jets themselves. Send the team clear photos of each damaged section and they will identify the tubing type, tell you what to splice in, and ship the parts you need. When damage sits right next to a water jet, it is often easier to clear the old hose out of the jet body than to replace the jet, and the team will help you decide which…
• Is the Replacement Air Blower the Right One for My Tub? How to Confirm the MatchIf a replacement air blower has arrived and it does not look like the one already under your tub, do not connect it yet. The blower is matched to the tub model, so the support team confirms the part against your model and serial number before anyone installs it. Photos of the old blower and the new one, showing the fitting where the air pipe joins, let the team settle the question quickly. What the air blower…
• A Jet Nozzle Broke Off: Why Some Jets Are Directional and Others Fixed, and How to Get the Right ReplacementYes, a broken or cracked jet can be replaced. Send a clear photo of the damaged jet, a photo of a neighboring intact jet and your serial number through ellasbubbles.com/support, and the team identifies the exact part and, after verification, ships it under the lifetime parts warranty. If two tubs of the same model do not carry identical jets, that is not a mistake. Jets and related parts are upgraded over time, so…
• Ordering a Replacement Air, Hydro or Microbubble Pump: What to Send So the Right One ShipsA failed air blower, hydro pump or microbubble pump is replaced as a part, and the quickest way to get the right one is to send photos of the pump and its label together with your tub model and serial number. Ella has upgraded several pumps over the years, so the team matches the replacement to what is physically under your tub rather than to the model name alone. Verified warranty parts ship at no charge for the…
• Replacement Air Jets, Quick-Connect Elbows and Air TubingYes. Air jets are stocked as replacement parts, along with the black 90-degree quick-connect elbows that attach to them and the clear air jet tubing, which is sold by the foot. To order, tell the team how many jets you need, send a photo of the part, and provide your model and serial number, a shipping address and payment details. Parts typically ship by FedEx and a tracking number is emailed to you. If a jet…
• The Air Tube Fitting on My Hydro Pump Snapped Off. What Part Do I Need?The small plastic fitting where the air tube enters the hydro pump is part of the hydro air switch, and the whole air switch is the replacement part. The push button on the tub deck sends a puff of air down a thin tube to this switch, which turns the pump on and off. When the fitting on the switch snaps, the air escapes and the button stops working even though the pump itself is fine. The team can identify the…
• Chrome Jet Trim or Drain Plugs Corroding Despite Regular Cleaning: Causes and ReplacementsCorrosion or pitting on the chrome jet trim, air jets or drain plugs of an Ella walk-in tub is not common, and when support sees it the cause is almost always hard water minerals or an abrasive cleaner rather than a defect in the part. The affected chrome pieces are replaceable: the center jet nozzles, the air jets and the drain plugs can all be swapped without removing the tub. Send photos of the corroded parts…
• How Do I Install a Replacement Ozone Generator on My Walk-In Tub?Installing a replacement ozone generator on an Ella walk-in tub is the disconnect procedure run in reverse: switch off the tub's GFCI breaker, remove the access panel, separate the old unit from the T connection that joins the hydro pump and the ozone generator, plug the new unit's cord into that same T, and restore the T between the control box and the hydro pump. The disconnect steps, and the video that shows…
• How Do I Remove, Clean or Replace a Hydro Jet Nozzle?A hydro jet face on an Ella walk-in tub is serviced from inside the tub, with no need to move the tub or remove a pump. The center nozzle is a valve you turn to open, reduce or close that jet, and the whole face unscrews from its threaded housing once the butterfly handles behind it are loosened. To refit it, line the half-cut opening of the face up with the hole in the housing where the water comes out, thread it…
• Can I Swap a Fixed Hydro Jet for a Directional Jet?Ella does not publish a fixed-to-directional jet swap as an option. Replacement hydro jets are matched from photos to the jet your tub was built with, and because Ella upgrades jets and related parts over time, a part from one style does not necessarily fit the other even on two tubs of the same model. Before asking about a swap, check whether the jet you believe is fixed is actually a directional jet turned…

These guides cover replacement panels and covers for Ella walk-in tubs. Find information on ordering end panels, extension panels, and front aprons, including how they are cut for specific models and door sides. Articles explain how to get replacement access panels, mounting arms, and small parts like white screw caps and trim. Learn about replacing broken front aprons or their plastic mounting brackets, and what to do if a toe kick panel is missing or discarded. Details on freight shipping for large panels are also provided.

• End Panels, Extension Panels, and Aprons: Getting the Right Replacement PanelA replacement end panel or extension panel for your Ella walk-in tub is ordered through Technical Support with your model, serial number and door side, because panels are cut for a specific model and a specific end. Every Ella tub ships with one reversible end panel, tubs shorter than 60 inches also include an extension panel for a standard 60 inch alcove, and the removable front apron carries the access panels…
• Where Do I Get the White Screw Caps and Trim for the Front Panel?If you need the white screw caps for the front panel, lost a couple of the white capped screws, or the trim is missing, these are small stock parts and the team sends them with your order details or model. On the Standard and Zen platform the two front access panels are held with screws under screw caps, and on other models the apron attaches with clips, velcro tape or magnets, so the first thing to check is how…
• How Do I Get a Replacement Access Panel for My Walk-In Tub?Yes. Replacement access panels are available for Ella walk-in tubs, and each one is prepared to match your model, your door side, and any heater button opening your tub needs. To start a request, open a ticket with a photo of the damaged panel, a photo of the apron with the panel removed, and your invoice number. Once the team confirms the details, the panel ships and you receive a tracking number so you or your…
• Ordering a Replacement Front Apron: Fit, Freight Shipping and TrackingA replacement front apron for your Ella walk-in tub is available through your Ella dealer or the team at (800) 480-6850. Because the apron is a large, rigid panel, it travels by freight carrier rather than by parcel. Ella's Bubbles does not set or control freight rates, so the shipping for a replacement apron reflects what the carriers charge to move a piece that size to your address, and support looks for the…
• Missing or Discarded Toe Kick Panel: Confirming It Shipped and Ordering a ReplacementThe toe kick panel ships with the tub, and the team keeps photos of tubs taken before they leave the factory, so a reported missing panel can be checked against those pictures. If the panel was thrown out during a renovation or never turned up after installation, a replacement can be ordered as a purchased part. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your model, size and shipping…
• Replacing a Broken Front Apron or Its Plastic Mounting Brackets on a Walk-In TubYes, both the front apron and the small plastic brackets that hold it can be replaced. If a few brackets snapped during a tight installation, count how many broke and send a photo, and the team sends replacements. If the apron itself is cracked, the whole panel is replaceable after you send photos of the damage and of the tub label, and it ships by UPS to the address you give. The apron is held by only three…
• Replacement Extension Panels Come With Their Mounting Arms, and Why the Panel Must Never Be Glued OnYes. The acrylic extension panel for Ella walk-in tubs is available as a replacement part, and it ships with the two metal mounting arms that bolt to the tub frame and hold the panel in place. You do not need to order the arms separately. Order it through your Ella dealer or the team at (800) 480-6850 with your model and serial number so the correct panel for your tub is sent. If your installer glued the original…
• Ordering a Replacement Wall Panel for an Ella ShowerReplacement wall panels for Ella showers, including the left or right end wall of a one-piece or multi-piece unit, are arranged through Ella's Bubbles support. Open a ticket with the shower model, which wall you need, photos of the damage and a copy of your purchase receipt. The team confirms where the shower was purchased, identifies the correct panel for your unit and arranges the shipment. Wall panels travel by…
• Missing or Broken End Panel Clips and Mounting Blocks: How to Get ReplacementsIf the mounting blocks or clips that hold your end panel, extension panel or access panel are missing, broken or never arrived on the tub, Ella ships replacements by FedEx or UPS with tracking. On a registered tub within the parts warranty the hardware ships at no charge once support verifies the request. In other cases support tells you whether any charge applies before anything ships. Which hardware you are…

These guides provide information on replacing control buttons, air hoses, and tubing for Ella walk-in tubs. Articles explain how to replace a broken push button and its air hose, reconnect a hose that pops off, and address issues like rats chewing tubing under the tub. They also cover where the digital control can be mounted and how it is installed.

• Push-Button Air Hoses: Which Port on the Blue Box, Reconnecting a Hose That Pops Off, Red Hoses, Sealing and Replacing a ButtonThe push-button air hoses on an Ella walk-in tub connect each chrome button to a labeled port on the blue control box: the Water button goes to Pump #1 Airswitch, the Air button to Blower/Pump #2 Airswitch, and the Light button to the Light Airswitch. The buttons are pneumatic, so pressing one sends a puff of air down a small hose to a relay in the box, and the relay switches the pump or light. That is why a…
• What Do I Do If a Push Button Fell Through Into the Tub?If a push button fell through into the tub, the lock nut that holds the button from below has come loose or the plastic base has broken, so the button dropped out of its hole in the shell. There is nothing electrical in the button itself. Ella push buttons are pneumatic: a bellows under the button sends a puff of air through a small hose to a nipple on the blue control box, and a relay in the box switches the pump…
• Rats Chewed the Tubing Under My Tub. Can It Be Replaced?Yes. If rats chewed the tubing under the tub, or the tubes have simply become brittle and are breaking, the air tubing and the connectors that join it are replaceable parts. The lines run in the space behind the front apron, so the first thing to do is remove the access panels on the apron and look at what you have: the small hoses that carry the air signal from the push buttons to the control box, the larger…
• How Do I Replace a Broken Push Button and Its Air Hose?A push button that has cracked, stuck or dropped through its hole is replaced as a stock part, and fitting the new one is a simple job for a handyman, plumber or your original installer. Tell the team which button failed and where the part should ship, the replacement arrives with air hose, and the install comes down to removing the old button, setting the new one in silicone, and routing the hose back to the…
• Where Can the Digital Control Be Mounted and How Is It Installed?The digital control installation instructions are the same for every Ella tub model, so the guide the team sends applies to your tub whichever side the door is on. The control can be mounted in the deck where two push buttons currently sit, or in another spot on the tub, and the team can send photos of the placement options for your model. Mounting it in the deck means removing two push buttons, cutting an opening…
• Ordering a Replacement Electronic Keypad for Your Walk-In TubA replacement electronic keypad is ordered through Ella's Bubbles support with your serial number and a photo of the control box, so the correct keypad is matched to your tub. Electronic controls are among the parts covered by the Lifetime Limited Warranty, parts only, and support verifies the claim before a keypad ships. Support tests the new keypad before it goes out, and a local licensed electrician or your…
• Peeling Ella Logo or Control Labels Inside the Tub: Getting Replacement DecalsYes, replacement decals are available. If the large Ella logo inside the door, the small on and off labels beside the drain knobs, or the icons on a digital control panel are peeling or wearing off, open a ticket with tech support. The team orders the matching replacement label for your tub and sends it to you. Peeling labels are cosmetic and do not change how the controls or drains work, so you can keep bathing…

These guides offer detailed information on obtaining replacement parts for various components of your Ella's Bubbles walk-in tub or shower. Learn about securing and replacing headrest and pillow suction cups, and how to match the hole spacing for replacement interior grab bars. Find out about available replacement parts for glass shower screens and doors, including glass panels, gaskets, and chrome knobs. Additionally, articles here address solutions for unused towel bar or hand shower holes on the tub deck.

• Replacement Parts for Glass Shower Screens and Doors: Gaskets, Glass Panels, Silicone Protectors and How Doors ShipReplacement parts for Ella's Bubbles glass shower screens and doors, including glass panels, bottom gaskets, end caps, chrome knobs and screw caps, are available through Technical Support, and a complete replacement door can be shipped when the damage is beyond individual parts. Support has never seen a tempered panel crack on its own, so photos of the damage are requested with every panel request. This article…
• Replacement Interior Grab Bars: Matching the Hole Spacing on Your TubElla's Bubbles can supply a replacement interior grab bar, and the key to getting one that fits is the distance between the two mounting holes already drilled in your tub. Send the support team a photo of the grab bar mounts with a tape measure laid across them, showing the center-to-center distance, and they will offer the closest span available. When the exact spacing is not in stock, a slightly wider bar can…
• Unused Towel Bar or Hand Shower Holes on the Deck: Are Plugs Available?Ella does not offer plugs for the towel bar holes or the hand shower hole on the tub deck. If your installation leaves the towel bar holes unused, the practical fix is a cosmetic cover such as a sticker or a similar small cover from a hardware store. The hand shower hole is different. If you are connecting the hand shower hose to a wall mount, the Leak Elimination Kit is the part the team recommends for that deck…
• How to Order a Replacement Part for Your Ella Walk-In TubTo order a replacement part for your Ella walk-in tub, open a ticket at ellasbubbles.com/support or call (800) 480-6850 and ask for technical support. The technical support team identifies the exact part from your model, your serial number and a photo of the piece you need, then arranges the replacement. Parts covered by the lifetime limited parts warranty ship at no charge once the claim is verified, and the same…
• Overnight or Express Shipping for a Replacement PartYes, a replacement part can be sent by an express or overnight service when your plumber or installer is scheduled and you cannot wait for ground delivery. Warranty replacement parts normally ship by ground at no charge, and the express service is an added cost that you pay before the part leaves. The team confirms the charge with you, arranges payment, and once it is settled the part ships and tracking is emailed…
• Touch-Up Paint for an Ella Bathroom Vanity with Chips or Uneven SpotsYes. Ella's Bubbles stocks matching touch-up paint for its bathroom vanities, including the black/espresso finish, and ships it by UPS with a tracking number. If your vanity has small chips or uneven spots in the finish, whether from shipping, installation or everyday use, ask for the touch-up paint in your vanity color rather than trying to match it at a paint store. This is a different situation from the acrylic…
• Replacement Door Hinges for Ella Bathroom Vanities: How the Team Matches ThemYes. Ella's Bubbles keeps replacement door hinges for many of its bathroom vanity models, and the team matches them by vanity model and size rather than by a generic hinge type. Tell the team which vanity you have, send a clear photo of a hinge that is still on the door, and they check stock and ship the matching hinges. If the hinge cup on your door does not match what is on hand, the team asks for a photo first…
• Cracked Leveling Foot or Kinked Hose on a New Tub Before Installation: How to Get ReplacementsYes. If you uncrate your new Ella walk-in tub and find a cracked leveling foot, a kinked hose or another damaged part, Ella ships the replacement under the lifetime parts warranty so your plumber can install the tub correctly. Open a ticket at ellasbubbles.com/support with clear photos of the damaged part, your model and serial number, and your purchase details, and the support team will verify the issue and ship…
• Replacement Parts for Discontinued Ella Sliding Shower Doors Sold Through RetailersYes, in many cases. Ella still supplies hardware for the framed and frameless sliding shower doors that were sold through home improvement retailers, but those door lines have been discontinued for distribution through Ella, so every request is checked against the parts that remain in the warehouse. Small pieces such as plastic clips and bracket extensions can often be located in remaining stock, while other parts…
• Broken Vanity Drawers, Doors or Cabinet: How to Get a ReplacementIf a drawer, door, handle or the cabinet body of your Ella vanity arrived broken, a replacement can be arranged. Open a ticket at ellasbubbles.com/support with clear photos of the damage and a short description of exactly which piece needs replacing. Once the team confirms that a matching part is available in your finish and you confirm your shipping address, the replacement ships and you receive the tracking…
• I Received the Wrong Replacement Part. What Should I Do?If the replacement part that arrived is not the part you asked for, let support know right away with photos. Support checks the shipment against your original request, and once the correct part is identified it ships by UPS or FedEx with a new tracking number. You do not submit a new request, and support tells you whether the incorrect part needs to go back. How to report a mix-up Photograph the part you…
• Dealers and Installers: Ordering Spare Parts to Keep on HandDealers, installers and service companies that keep Ella parts on the truck can request a batch of spares through support without opening a separate ticket for every item. Send the parts list with quantities, the tub models and sizes they fit, and the ship-to address. Support confirms what is in stock, packs the order and ships it by FedEx or UPS, overnight when you ask for it, and replies with tracking. Parts…
• How Do I Get a Replacement Heated Seat or Back Pad for My Walk-In Tub?A replacement heated seat pad or back pad is available through Ella's Bubbles support. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your model and serial number, tell the team which pad has stopped warming, and confirm where it should ship. The team confirms your tub model, ships the pad by parcel carrier, and emails you the tracking number. Your installer or a local licensed electrician…
• How Long Does a Replacement Part Take to Ship From Ella's Bubbles?Ella's Bubbles does not publish a standard shipping time for replacement parts, and the team confirms timing for each specific request instead of quoting a general date. What is published is the sequence a part goes through: the team confirms your model and serial number, matches the part, verifies whether it ships under the warranty, and sends it by parcel carrier with a tracking number emailed to you, as walked…
• Can My Local Plumber Order Ella Replacement Parts on My Behalf?Yes, a plumber or installer who is handling the repair can work with your Ella dealer or the team at (800) 480-6850 to get the right part, and a dealer can open a warranty claim on your behalf. What matters is whose tub it is: the part is matched from your model and serial number, coverage is verified against the original purchaser at the original installation address, and a verified warranty part ships to the…
• Which Ella Walk-In Tub Parts Can I Buy at a Hardware Store?Only a small set of Ella walk-in tub parts are generic hardware-store items: the 1/2-inch NPT supply lines used on older faucets, the 3/4-inch to 1/2-inch reducer or NPT adapter that joins old and new sizes, shut-off valves, and everything in the drain run past the PVC elbow. Door handles, hinge pins and caps, the PVC drain elbow itself and the 3/4-inch supply lines on current fast-fill faucets are matched parts…
• Headrest and pillow suction cups: attaching them securely and getting replacementsElla bath pillows, headrests, wall cushions and seat risers attach with pillow suction cups, so no drilling or adhesive is ever needed on your tub, and the cups themselves are simple wear items that the team replaces from a photo. A cup holds only on a clean, flat, smooth surface, which is why a pillow that keeps sliding is nearly always a placement or cleaning issue rather than a defect. This article covers how…

• ▶0:30Ella's Bubbles: Adjustable Drain HeightElla walk-in tubs have adjustable height drains. The video explains how to adjust the drain stem if it is too high or too low, and warns against loosening it too much.Ella tubs feature…used in 9 guides
• ▶0:30Compact Head Pillow with Secure Suction Cups for Walk-In Tubs | Ella’s BubblesThe Ella walk-in bathtub triangle head pillow offers superior comfort with two secure suction cups for easy attachment. This plush headrest is made with marine-grade vinyl and…used in 3 guides
• ▶0:23Ella's Bubbles: Serial Number LocationYour Ella walk-in tub's serial number is an important piece of information. This video shows where to locate the serial number on the inside of one of the removable panels.The serial…used in 20 guides
• ▶1:46How to Adjust to Hydro Jets in Your Walk-In Tub?A technician demonstrates how to adjust the hydro massage jet pressure in an Ella walk-in tub. The video shows how to turn the center nozzle and loosen butterfly handles if needed.To adjust…4 chapters · used in 16 guides
• ▶0:37Comfort & Safety Accessories: Head Support and Pillows for Walk-In Tubs | Ella’s BubblesThe Ella’s Bubbles Walk-In Bathtub Headrest provides secure, plush support for relaxing bathing. This accessory is designed for wall or deck mounting and is made with mildew-resistant…used in 1 guide
• ▶2:01Top Voted Walk-In Tub for Independent & Luxurious Bathing | Ella’s BubblesElla walk-in tubs offer a safe and luxurious bathing experience for independent bathing. These tubs feature a low step-in height, dual drain technology, and hydrotherapy massage for comfort…4 chapters · used in 2 guides