Where can I see real customers using Ella walk-in tubs?

The real customer content Ella's Bubbles publishes is video: short testimonials in which owners describe the tub they bought and how it fits them, plus a live video call from the Chicago showroom where a specialist shows you a real tub with water in it. The two testimonial videos on this page cover the Big4One and the ShaK, and Are walk-in tubs really worth it for your home? summarizes two more. If you want to see a specific model rather than another owner's, the live tour described below puts up to 28 tubs on camera for you.

What the Customer Testimonial Videos Show

The testimonials are short and unscripted, and they are useful because the owners describe their own size and what the tub did for them, which is exactly what you cannot get from a spec sheet. In the Big4One video, the owner says he is six foot seven and 350 pounds, that the tub fit him really well, that he was not cramped, and that the massage reached his full body, back, legs and feet. In the ShaK video, a bather who is six foot ten says it is the first time in 22 years that he can sit in a tub and stretch out his legs, and he describes feeling relaxed from the massage.

Two more customer videos are summarized in the worth-it article. One owner singles out the low threshold and easy entrance, the jet design and hydro massage, and the chromatherapy light as the feature that sets the tone for the bath. A customer who tried the Royal describes the tub as safe and secure, says it filled quickly with good water pressure and drained quickly, and calls the microbubbles tingly and skin softening. That customer's closing point is the safety of sitting or standing while showering or bathing.

When you watch any of these, listen for three things:

• The owner's height and weight, and how they compare with your own. A tub that suits a 6 foot 10 inch bather has a long seat and interior that may not suit a shorter person.
• The model name, so you can pull up that model's spec sheet and drawings afterward.
• Which therapy the owner is describing, since hydro massage, microbubbles and chromatherapy are separate options and the videos mention each one by name.

Seeing a Real Tub Live from Your Home

A live video tour is a real-time video call with an Ella's Bubbles specialist who walks you through the Chicago showroom and production facility, where up to 28 walk-in tub models are on the floor. It is done by a real specialist with a real tub, not a recording. There is a live tub with water in it on the showroom floor so the jetting options can be demonstrated, and you can watch tubs being assembled and tested in the facility. Many owners choose their tub this way, because every Ella tub is built to order in Chicago rather than stocked on a showroom floor near you.

Booking is simple. Open the scheduling calendar at ellasbubbles.com/walk-in-tub/schedule-showroom-tour/ and choose any 30-minute slot, Monday through Friday, 8 AM to 5 PM Central, or call (800) 480-6850 and the team will book the slot for you. A one-tap video link is texted to your phone before the call. If the link has not arrived a few minutes before your slot, call (800) 480-6850 and the team will resend it or reach you by phone instead. The full walkthrough, including which apps work, is in Booking a Live Video Tour of the Chicago Facility.

The tour is more useful than a photo gallery for one reason: the specialist can sit in the tub, demonstrate the features, and take seat and doorway measurements for you on camera. In the tour video linked from that article, a customer who is not near Chicago fills out the online form, a team member calls to set up the video chat, and she is shown different size tubs, options and accessories in real time, including the live tub with water in it. She learns how to take her own body measurements so she knows which tub will fit her most comfortably.

How to Get the Most Out of What You See

1. Watch the testimonials first and note which model each owner is using and how their build compares with yours.
2. Book the live tour with that short list in hand, and ask the specialist to sit in each tub you are considering so you can see the seat and the legroom on camera.
3. Ask to see the therapy you care about running in the live tub, since the water is already in it.
4. Have the specialist take the seat measurements and talk you through measuring your doorways, then compare those figures with the spec sheet on the product page.

What a Video Cannot Tell You

Owner videos show comfort and everyday use. They do not settle the questions that come from documents. What is covered if a part fails is set by the published warranty, and Is This Covered Under My Walk-In Tub Warranty? explains that the shell, frame, door, seal, finish and supporting equipment carry a Lifetime Limited Warranty, with the thermostatic control valve on a 1 year limited warranty. Replacement parts ship after the defect is verified from photos, and a local licensed plumber or electrician does the work.

Keep your paperwork from the start. The warranty belongs to the first purchaser and is tied to the original installation address, and What Proof of Purchase Do I Need for a Warranty Claim? lists the receipt, purchase date and place of purchase the team asks for. Whether sales tax appears on your order depends on the seller's obligations and the ship-to state, not on the tub, and the invoice from where you purchased is the document that shows it, as Sales Tax, Customs Duties and Brokerage on a Walk-In Tub Order explains.

Watch: The ShaK Walk-In Tub: Largest & Most Luxurious Tub: Customer Testimonial | Ella's Bubbles with chapters and a full transcript.

Related Guides

• Choosing a Walk-In Tub on Video: Measuring Yourself, Doorways, Door Styles, Therapies, Hot Water and the Line Overview
• Video Tour: How Your Tub Is Assembled, Tested, Packed and Shipped From Chicago

Related Videos

Common Questions