A replacement front apron for your Ella walk-in tub is available through your Ella dealer or the team at (800) 480-6850. Because the apron is a large, rigid panel, it travels by freight carrier rather than by parcel. Ella's Bubbles does not set or control freight rates, so the shipping for a replacement apron reflects what the carriers charge to move a piece that size to your address, and support looks for the lowest carrier option available at the time. Before you order, it helps to confirm exactly which panel you need and whether your tub is a current or older model.

Front Apron or Access Panels?

The front apron is the full-length panel that covers the front of the tub. The smaller magnetic access panels sit in openings in the apron and give access to the pumps and plumbing. Some customers only need the access panels, others need the whole apron, and some need both. When you contact support, say which one you are after and include a photo of the front of your tub. If you also need the white caps that cover the apron screws, see Where do I get the white screw caps and trim for the front panel?.

Will a Current Apron Fit an Older Tub?

Not always. Tub shells and aprons have changed over the years, and on some older tubs, such as earlier Deluxe models, the current apron is not an exact fit and can leave a gap of roughly 5 inches around the bottom of the door area. Support can usually tell from photos and a measurement whether the current apron will work. If it will not, the team can reach out to the supplier about an apron for the older model, which takes longer than a stock part. Send a photo of your tape measure running from the floor to the top edge of the existing apron so the team can check the height.

Why the Apron Ships by Freight

The front apron is too long to travel by parcel service, so it moves on a freight truck the same way the tub itself does. Freight carriers set their own rates, and support looks for the cheapest carrier option for your address. Freight delivery explained covers how a freight delivery works, and if your delivery needs a liftgate, read What is curbside delivery with liftgate? so you know what to expect on the day. General shipping and pickup options are covered in Shipping, sales tax and pickup for your walk-in tub order, and smaller replacement parts follow the process in replacement part shipping and tracking.

How to Order a Replacement Apron

1. Locate your model and serial number on the label behind the magnetic access panel next to the door.
2. Photograph the front of the tub, including the existing apron and any damage, plus a measurement from the floor to the top of the apron.
3. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and state whether you need the apron, the access panels or both.
4. Support confirms fit for your tub and how the apron will ship to your address. The general steps are in How do I order replacement parts?.
5. Once the apron ships, support can give you the freight carrier's PRO number, which is the tracking reference for a freight shipment.

Tracking and Receiving a Freight Shipment

Freight carriers track shipments by a PRO number rather than a parcel tracking number. Ask support for the PRO number and the carrier name, then use the carrier's website or phone line to follow the shipment. When the apron arrives, inspect it for damage before the driver leaves and note anything you find on the delivery receipt. Freight damage must be reported within 48 hours of receipt, so keep all packaging material and contact the team at (800) 480-6850 right away if you find a problem.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.