Who Ships Your Walk-In Tub, Tracking, and Getting It Into Your Home
Your walk-in tub travels by freight, a shipping company is chosen for you, tracking information reaches you once the carrier picks the tub up, and residential delivery includes liftgate service. Because the tub is awkward to handle, plan on a contractor with two or three people to bring it into your home.
How Your Shipping Company Is Chosen
You do not need to pick or book a carrier yourself. A freight forwarder chooses the shipping company based on what is most affordable for you. For the full picture of how freight works, see how shipping is quoted for weight, distance, and liftgate delivery.
When You Receive Tracking Information
Tracking information is sent to you once the shipping company has picked the tub up. To see what happens after an order is placed, read what happens next after you place your walk-in tub order.
Liftgate Service for Residential Delivery
Residential delivery includes a liftgate service. For tips on getting ready, see how your walk-in tub ships and how to prepare for delivery day.
Moving the Tub into Your Home
A walk-in tub can be lifted by a couple of people, but its shape makes it awkward to handle. For that reason we recommend having a contractor with two or three people bring it into the home.
Getting Ready for the Day It Arrives
- Watch for your tracking information once the carrier picks up the tub.
- Arrange for a contractor with two or three people to be available to bring the tub into your home.
- Review the guidance in delivery day: inspecting, moving, and preparing your walk-in tub.
Questions About Your Order
If you have a question about your order, the best first step is to ask where you purchased, such as your Ella dealer. You can also reach the team at ellasbubbles.com/support or (800) 480-6850.
Common Questions
Who decides which shipping company delivers my tub?
When will I receive my tracking information?
Does residential delivery include a liftgate?
Can a couple of people carry the tub inside?
Where can I get help with my walk-in tub order?
About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.
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