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Peeling Ella Logo or Control Labels Inside the Tub: Getting Replacement Decals

▶Glossary7
  1. Which Labels Are on the Tub
  2. How to Request Replacement Decals
  3. Replacing the Old Label
  4. Other Cosmetic Pieces You Can Ask for
  5. Related Guides
  6. Common Questions
  7. Still Need Help?

Yes, replacement decals are available. If the large Ella logo inside the door, the small on and off labels beside the drain knobs, or the icons on a digital control panel are peeling or wearing off, open a ticket with tech support. The team orders the matching replacement label for your tub and sends it to you. Peeling labels are cosmetic and do not change how the controls or drains work, so you can keep bathing while you wait.

Which Labels Are on the Tub

Depending on the model and options, an Ella tub carries a few adhesive labels inside the bathing area:

  • A large Ella logo decal on the inside face of the door.
  • Small on and off labels next to the push controls or drain knobs.
  • A printed overlay with control icons on tubs that have a digital control panel.

These labels live in a wet environment and get wiped often, so edges can lift over time and icons can fade. Owners have reported control icons wearing on lightly used tubs, and logo decals that lift again at the edges after being pressed back down. Both are handled the same way.

How to Request Replacement Decals

  1. Find your serial number on the label behind the magnetic access panel next to the door.
  2. Take a clear photo of each label that is peeling or worn, plus one wider photo showing where it sits on the tub.
  3. Open a ticket at ellasbubbles.com/support or call (800) 480-6850. Describe which labels are affected and attach the photos and serial number.
  4. Tech support orders the label that matches your tub and control type and sends it to the address you provide.

Replacement labels are matched to your tub, so the photo and serial number matter. A digital panel overlay is specific to that control type, and the on and off labels differ from the panel overlay, so describe exactly which label you need.

Replacing the Old Label

Wait until the replacement arrives before removing the old one so you can match its position. Peel the old label away, then clean the spot with an acrylic-safe cleaner so the surface is dry and free of residue before the new decal goes on. Stubborn adhesive marks can be lifted with denatured alcohol. Use only acrylic-safe cleaners on the tub surface. If you are unsure how a particular label or panel overlay comes off, ask in the ticket and tech support will advise for your control type. Peeling chrome on the jet trim is a different issue and is covered in Chrome Trim Peeling on Walk-In Tub Jets.

Other Cosmetic Pieces You Can Ask for

The same ticket can cover other small finish items. White screw caps and trim for the front panel are covered in Where Do I Get the White Screw Caps and Trim for the Front Panel. If you inherited the tub with a house and have no paperwork, ask for the owner's manual at the same time and read I Bought a House With an Ella Tub and Have No Information for how to identify your model. Hours and what to have ready are in How to Reach Ella's Bubbles Support.

Common Questions

Can I get a new Ella logo decal for the door?
Yes. Open a ticket with your serial number and a photo of the peeling logo. Tech support orders a replacement decal for your tub and sends it to you.
Can the worn icons on my digital control panel be replaced?
Yes. The printed overlay on the digital panel can be replaced. Send a photo of the panel and your serial number so the team can order the overlay that matches your control type.
Do peeling labels mean something is wrong with the tub?
No. The labels are purely cosmetic. The controls and drain knobs work the same whether the label is intact or not, so you can keep using the tub while the replacement is on its way.
Will the replacement label ship directly to me?
The replacement is ordered for your tub and sent to you. Include your full shipping address and a phone number in the ticket so the shipment is not delayed, and support will confirm timing for your order.
How do I clean the spot before applying the new decal?
Use an acrylic-safe cleaner and a soft cloth, and lift any leftover adhesive with denatured alcohol. Let the area dry completely before pressing the new label into place. Stick to acrylic-safe products on the tub surface.

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.

Related guides

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