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What the Digits and Letters in an Ella Model Number Mean, and Why Dealer Portal SKUs Differ From the Website

▶Glossary7
  1. How an Ella Code Is Built
  2. Why the Portal SKU and the Website SKU Look Different
  3. A Footprint Alone Does Not Name the Tub
  4. Placing an Order with the Right Code
  5. Related Guides
  6. Common Questions
  7. Still Need Help?

The digits and letters in an Ella model number describe the tub family, its footprint, the door side and the faucet that ships in the crate. On website listings the door side is written as a digit, where 7 means a left-hand door and 8 means a right-hand door, and 5P means the 5-piece fast-fill faucet is included. The dealer portal writes the same information with letters, such as L or R for the door side, and the team has confirmed that the dealer portal model numbers are the correct ones to reference. If you are a dealer placing an order, quote the dealer portal model number. If you are a homeowner, the model name and door side printed on your invoice are what identify your tub.

How an Ella Code Is Built

Most Ella codes begin with letters or digits that identify the family, followed by the footprint and then the options that change what is packed: the door side, the faucet and sometimes the therapy configuration. LA3060, for example, is the LayDown tub in the 30 by 60 inch size. For a broader guide to the codes printed on invoices and labels, see the model, SKU and part codes decoder. This article focuses on the pieces dealers ask about most.

  • A 7 in the door-side position of a website SKU means a left-hand door.
  • An 8 in the same position means a right-hand door.
  • 5P means the 5-piece fast-fill faucet with pull-out hand shower is included.
  • L or R at the end of a portal or invoice code is the door side spelled out as a letter.
  • An S in a LayDown invoice item code, written for example as LA3060 S-R, marks the soaking configuration. The website listing may drop this letter, but the invoice code and the website SKU describe the same item.

Door side is always described as you face the tub. If you are unsure which side your bathroom needs, read what left-hand and right-hand mean on a walk-in tub before you finalize the code.

Why the Portal SKU and the Website SKU Look Different

Both codes point at the same product. The website often uses a longer numeric form, where the family digits are followed by the 7 or 8 for the door side and then 5P for the faucet. The dealer portal uses a shorter form with letters for the door side and the included options. Because the team has confirmed that the portal model numbers are the correct ones to reference, put the portal code on your purchase order so the line item can be matched without translating between the two systems. The website SKU is still useful for identifying the listing your customer was looking at.

A Footprint Alone Does Not Name the Tub

Several models share the same outside dimensions, so a size is not enough to place an order. The 30 by 52 inch footprint, for instance, belongs to three different tubs: the Elite with its stainless steel inward-swing door, the Capri with its U-shape outward-swing door, and the Transfer tub built for wheelchair users. Always include the model name along with the size, the door side, the therapy package and the faucet choice. The team will happily confirm the exact code before the order is written.

Placing an Order with the Right Code

  1. Confirm the model name, not just the size, with your customer.
  2. Confirm the door side as you face the tub, and remember that the drains land on the opposite side.
  3. Pick the therapy package and the faucet option.
  4. Look the configuration up on the dealer portal and copy that model number onto the purchase order.
  5. If a website SKU and a portal code seem to disagree, send both to the team and ask which to use.

Dealers who do not yet have portal access can ask about it through the dealer and installer program.

Common Questions

What does the 7 or 8 in my website SKU mean?
The 7 stands for a left-hand door and the 8 stands for a right-hand door, described as you face the tub. The dealer portal writes the same door side as the letter L or R. Both forms describe the same tub.
What does 5P mean at the end of a model number?
5P means the 5-piece fast-fill faucet with pull-out hand shower is included with the tub. If a code has no faucet marker, confirm the faucet option with the team before ordering.
Which SKU should a dealer put on a purchase order?
Use the dealer portal model number. The team has confirmed those are the correct codes to reference. The website SKU is best used only to identify a listing.
Why does my invoice code have an extra letter the website does not show?
The invoice item code sometimes spells out an option the website listing leaves off, such as an S for the soaking configuration on a LayDown. It is the same item. If you want to be certain, send the two codes to the team and they will confirm the match.
How do I know which 30 by 52 inch tub my customer wants?
Three models share that footprint: the Elite, the Capri and the Transfer. They differ in door style and in who they are built for, so ask the customer which door and seating they chose. Put the model name on the order along with the size.

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.

Related guides

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