A replacement drain handle for an Ella walk-in tub is a simple part to fit. The handle slips onto the brass mounting on the drain assembly and is held by a single set screw that takes a 2.5mm Allen key. If your tub has the older style of handle, the current handle is compatible with your existing drain assembly, so nothing else needs to change. Your Ella dealer or the team at (800) 480-6850 will confirm the correct part from a photo and your model and serial number.

Identifying the Right Part

The quickest way to get the right handle is a clear photo of what is on your tub, or of the empty brass mounting if the handle is gone. Support can reply with a picture of the current handle so you can compare it with yours. The overflow plate and its set screw are also available as replacement parts on the same basis. Include your model and serial number and where you purchased the tub so the request is matched to your order.

Fitting the New Handle

1. Locate the brass mounting on the drain assembly where the old handle sat.
2. Slip the key ring at the end of the emergency pull-up chain over the brass mounting so it rests in place under the handle.
3. Slide the new handle onto the mounting.
4. Tighten the set screw with a 2.5mm Allen key until the handle is snug and turns the drain cleanly.

If you skip the chain step, the emergency chain has nothing to anchor to, so seat the ring first every time the handle comes off.

If the Handle Is Only Loose

A handle that spins or wobbles usually just needs its set screw tightened rather than a new part. The same 2.5mm Allen key does the job. Full steps are in why your drain handles are loose and how to tighten them. Only request a replacement if the handle is cracked, stripped or missing.

Older Handles and the Updated Design

Ella no longer carries the original style of drain handle that shipped on some earlier tubs. The updated handle fits the same drain assembly, so you do not need to change the drain body or the overflow to use it. It attaches the same way, with the chain ring on the mounting and the set screw through the handle.

Requesting a Replacement

Contact the team at (800) 480-6850 or open a ticket at ellasbubbles.com/support with your photo, model and serial number. The lifetime limited parts warranty covers the waste and overflow hardware for the original purchaser at the original installation address, and support verifies each request against your serial number before a part ships. Where a part falls outside the warranty terms, the team will explain how to arrange it through your order or where you purchased. Ella does not send technicians, but fitting a drain handle takes one Allen key, so no installer is normally needed.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.