Yes, replacement parts for Ella walk-in tubs are available, and technical support continues for the life of the tub. Every part is matched to your tub from its model and serial number and ordered through your Ella dealer, where you purchased, or the team at ellasbubbles.com/support and (800) 480-6850. There is no public parts list or catalog, because Ella tubs span several door families and many years, and a part that looks right for one family may not fit another. The first thing to do is find the serial label on the inside of the removable access panel next to the door and photograph it.

Likely Causes

• You want spares on hand and expected a catalog. Parts are identified from photos and the serial instead.
• You are looking for an exploded diagram of the shower riser or the tub. There is no universal parts diagram; the team works from photos.
• The tub is a legacy model such as a G-305, G-308, G-310, G-311, G-316, Opal, Malibu or S-Class. These go through the same path with the model and serial.
• The tub was bought used, for example on Facebook Marketplace. Parts are still available; the warranty stays with the first purchaser at the original address, so the owner pays for the part.
• You need a panel. Panels are cut for a specific model and door side.

What to Check, in Order

1. Pull the magnetic access panel beside the door away from the frame and photograph the serial label; it usually begins with M. Where to find your model and serial numbers shows the spot on each family.
2. Photograph the part and a wider shot of where it sits. For a panel, photograph the front of the tub and note which end is exposed.
3. Note the symptom, where the tub was purchased and whether you are the original owner, and have a street address ready, since parts ship by UPS and cannot go to a PO box.
4. Send it all through how to order replacement parts, which lists every detail a parts request needs.
5. For a retired model, read parts and support for older and discontinued Ella tubs. A serial that indicates 6 or more years of age may point to parts no longer stocked, and the team confirms substitutes.

When to Open a Ticket

Open a ticket at ellasbubbles.com/support or call your Ella dealer or the team at (800) 480-6850 with the serial label photo, the part photos, the model if you know it, where the tub was purchased and your shipping address. The team confirms the exact part, whether it is covered under the parts warranty, and the next steps. Parts for other brands of walk-in tub are not supplied. Common questions about replacement parts covers diagrams, photos and old-part returns.

The video shows the serial number on the inside of one of the removable panels and explains that it tells the team when the tub was made, who made it and which replacement parts are compatible.

Common Questions