Yes, you can pick up in Chicago. Tubs, and when available replacement parts and returned shower units, are collected at the warehouse and production facility at 2700 W Roosevelt Rd, Chicago, IL 60608, Monday through Friday, 8 AM to 5 PM Central. Pickup is arranged in advance through where you purchased or with the team at (800) 480-6850, so the order is tested, packed and waiting when you arrive. Do not go to the corporate office on South Carpenter Street; nothing is collected there.

Where and When

• Address: 2700 W Roosevelt Rd, Chicago, IL 60608, the same facility the published shipping page lists for returns. It sits near Roosevelt Road and Western Avenue, with parking in front.
• Hours: Monday through Friday, 8 AM to 5 PM Central. There are no weekend pickups.
• Arrange it first: call ahead so the team can confirm the order is ready and paid and that someone is expecting you. If you are in the Chicago area and ready to select a tub, mention pickup when you order so it is planned from the start.

Picking Up a Tub

Every Ella tub is assembled, jetted and tested to order, so a pickup follows the same sequence as a shipped order: the tub is built, tested, cleaned, wrapped and crated, and then held for you instead of being handed to a freight carrier. The team confirms timing for your specific order when you arrange the pickup. Clearance and warehouse tubs can also be collected at the facility; ask the team what is available.

1. Confirm the order is ready. Call before you drive. The team will tell you when your tub has passed testing and packing.
2. Choose the vehicle from the spec sheet. The crate leaves as one unit. Use the shipping size and shipping weight printed on your model's spec sheet, not the tub's actual size, to pick a truck or trailer with enough bed length and load capacity. Our weights guide lists net and shipping weights by model, and preparing for delivery day explains how tubs are crated.
3. Bring helpers and straps. A crated walk-in tub is heavy and awkward, and larger models need several people. Bring ratchet straps and moving blankets so the crate cannot shift.
4. Inspect before you leave. Treat the pickup exactly like a delivery: check the crate for damage, confirm the door side, drain side and therapy package match your order, and make sure the accessory boxes are inside. The delivery inspection checklist works just as well at the loading dock.
5. Keep it upright and covered. Transport the crate the way it is packed and keep the packaging on until the tub is in the bathroom.

Picking Up a Replacement Part

Replacement parts normally ship by parcel carrier to a street address. If you are local, ask whether pickup at the Chicago warehouse can be arranged once the part is confirmed; the team has offered pickup on accessory orders when it suits the customer. Start the request the usual way, with your model, serial number and photos, as described in how to order replacement parts, then tell the team you would like to collect it. They will let you know when it is ready.

Returned or Open-Box Shower Units

Ella one-piece acrylic shower units and several shower kits are sold through Home Depot rather than through the walk-in tub team. When one of those units has been returned to Chicago, the team has offered it for local pickup directly, subject to availability. If you are in the Chicago area and need a stall sooner than the retailer can deliver, call (800) 480-6850 with the model number from the retailer listing and ask whether a returned unit is on hand. Purchases made through the retailer itself, including retailer pickup and delivery, are handled by the retailer.

Common Questions

Ready to arrange a pickup? Open a ticket at ellasbubbles.com/support/new or call (800) 480-6850 with your order or model number.