Is My Local Dealer an Authorized Ella Reseller With a Tub on Display?

The surest way to confirm that a dealer is authorized to offer Ella walk-in tubs is to call (800) 480-6850 with your zip code and the dealer's name, because Ella's Bubbles ships only to its own dealer network and the team can tell you which dealer serves your area. As for a tub on the floor, dealers typically do not carry show models, since every Ella tub is assembled, jetted and tested to order in Chicago. Which Stores or Dealers Carry Ella Walk-In Tubs Near Me? explains how the network works, and this page covers how to check a specific dealer and what to expect when you ask to see a tub in person.

Why a Quick Call Settles the Authorization Question

Ella's Bubbles is the manufacturer. Tubs are made per order and are not stocked anywhere, so each one comes from the Chicago warehouse and ships throughout the United States and Canada to the dealer network. The specific models and shower components available to you depend on that local dealer, which is why the team keeps track of who serves each area.

Being an authorized dealer is not a sign in a window. It is an account that Ella's Bubbles reviewed and approved. The reseller program looks at a company's website for existing walk-in tub content, its history selling or installing walk-in tubs, and how much it currently invests in marketing walk-in tubs and showers. The application asks for the company's tax ID number, its business license number, and its name and address. Large plumbing companies with an established showroom may qualify right away, while others are reviewed on their website, history and plans. Once approved, the company gets access to a portal with current inventory and full product details for the tub and shower lineup.

Because that approval lives with Ella's Bubbles, the team can answer the question directly. Call (800) 480-6850 or open a ticket at ellasbubbles.com/support, give your zip code and the model you are considering, and ask whether the dealer you have been speaking with is the one serving your area. Availability changes, so the team can also point you to the right dealer and, with your permission, pass along your contact details so that installer can get in touch.

Signs You Are Talking with an Enrolled Dealer

A confirmation call is the definitive check, but the materials a dealer hands you are a good early signal. Brochures and other marketing materials are provided to companies once they are part of the reseller program, rather than distributed to installers who are not enrolled. The dealer program gives approved dealers brochures to use with their own clients, showroom resources, and trade show support such as pop-up banners featuring their dealer information, and an in-house design team can help create custom show materials.

• An Ella brochure or a custom catalog carrying the dealer's own logo and contact information. Ella's Bubbles builds these for enrolled companies.
• The Ella catalog or the shower builder page on the dealer's website, which Ella's Bubbles makes available to dealers so customers can visualize shower designs.
• An offer to join a live video call from the Chicago showroom, which Ella's Bubbles arranges to help dealers show the product line to their clients.

Enrolled resellers also work with an assigned account manager and receive training calls that break down the tubs, how they work and what to offer clients, so a dealer who can speak to jetting packages, door and drain positions, and heated seats and backs has usually been through that training. The reseller program overview lists what the portal, the account manager and the training include. One more point is worth knowing: Ella's Bubbles does not send its own staff to a customer's home to give a presentation or take measurements. Product presentations from Ella's Bubbles are handled live over video. A home visit, when it happens, is the dealer's or installer's own service.

Will the Dealer Have a Tub on Display?

Usually not, and that is true across the country rather than a sign of a weak dealer. Dealers typically do not carry show models, and retailer floors such as Home Depot do not have Ella tubs on display either. The reason is the way the tubs are built: every Ella walk-in tub is assembled, jetted and tested to order in Chicago, so there is no stocked inventory sitting on showroom floors. When a tub is sold through a retailer, it is the same tub assembled, jetted and tested in Chicago. The team will tell you honestly when there is no showroom in your state.

There are exceptions. The dealer program includes showroom resources and display programs, and large plumbing companies with an established showroom can be part of the network, so a dealer in your area may have chosen to put a unit on display. The way to find out is to ask the team. When you call with your zip code, the team can reach out to local contractors and resellers to check whether anyone nearby has a display unit you can sit in. That check is more reliable than calling showrooms one by one, because the team knows which companies in the area are enrolled.

Three Ways to See an Ella Tub Before You Decide

Most owners choose from the live video tour, the model videos and the spec sheets, and three options exist for seeing a tub for yourself.

1. The Chicago showroom. The only permanent showroom is at the warehouse and production facility at 2700 W Roosevelt Rd, where every model is on display and visits are by appointment. Dealers and their clients are welcome to visit in person.
2. The South Florida mobile showroom. For homes between West Palm Beach and Miami, the mobile showroom brings the Ultra, the Capri and the Transfer30 to you by appointment.
3. A live video showroom tour. From anywhere else, a tour over Zoom, FaceTime or Google Meet lets a specialist show you the exact models, doors, seats, controls and jets in real time, and your dealer can join the call as well.

If sitting in a tub matters to you, say so when you call. The team can combine the local display check with a video tour so you see the exact model, door side and options you are considering, even if the nearest physical unit is a different configuration.

What to Have Ready When You Call

A short list makes the call quick. Have your zip code, the name of the dealer or installer you have spoken with, the model you are considering, and whether you want to see a unit in person or over video. If the dealer gave you a brochure or catalog, mention it, since the team can match it to an enrolled account. Ask the team to confirm that the dealer serves your area and which models and shower components that dealer carries, because those vary by dealer. Then, if you would like, allow the team to share your contact details so the dealer can follow up with you directly. For anything that comes up later, ellasbubbles.com/support and (800) 480-6850 remain the places to ask.

Related Guides

• Becoming an Ella's Bubbles Dealer or Installer
• Becoming an Ella Dealer, Joining the Installer Network, and Contractor Pricing

Related Videos

Common Questions