If you did not receive an owner's manual with your walk-in tub, look in the tub and the crate before anything else. The printed manual ships in a white 8 by 12 envelope placed on top of the plastic wrap, and it can slip through the wrap and land inside the tub, where it is easy to miss during unpacking. If it is truly gone, the team sends the manual and the schematics as PDF files once the door family of your tub is known, because printed copies are not stocked. Every document by model is indexed in manuals, spec sheets and drawings by model.

Likely Causes

• The envelope slid inside the tub or stayed in the crate and was discarded with the packaging.
• The builder or installer kept the envelope and did not leave it with the homeowner.
• You bought the home with the tub already installed and the previous owner did not pass the paperwork along.
• The QR code or link you tried leads to the main website or an old address rather than the PDF for your model.
• You received a manual for a different door family, so the pictures do not match your tub.

What to Check, in Order

1. Search inside the tub, under the plastic wrap and in the crate for the white 8 by 12 envelope.
2. Ask the installer or builder whether they kept the envelope, since it often ends up in a toolbox.
3. Identify your door family with which door does my tub have. The outward swing manual covers Lounger, Capri, Monaco, Big4One and the other U-shape outward swing models; the stainless inward swing manual covers Ultimate, Elite, Royal, Petite and Deluxe. Transfer tubs share one manual across all five sizes, as do the two seat tubs and both LayDown sizes.
4. Note your control type using push controls versus the digital touchpad, because the operating pages differ.
5. Request the PDF manual and, if needed, the wiring and schematic diagram for your therapy package from your Ella dealer or the team. If you are the second owner of the home, start with the second owner guide to an installed Ella tub.

When to Open a Ticket

To get the right document, send a photo of the tub showing the door and control cluster, a photo of the serial or model label if you can find it, the language you need, and your order details or the address where the tub was installed to your Ella dealer or the team at ellasbubbles.com/support or (800) 480-6850. The team identifies the door family from your photos and sends the matching manual and schematic as PDF.

Common Questions