I Did Not Receive an Owner's Manual for My Walk-In Tub. Where Do I Get One?

If you did not receive an owner's manual with your walk-in tub, or the paperwork went missing during installation, the team can send everything that ships with the tub as email attachments: the owner's manual, the spec sheet and the cleaning and care instructions for your model. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your model or serial number, and the right documents follow. This article explains what the team sends, how to identify your tub so the documents match, and where the warranty activation and cleaning guidance live if you need them right away.

Likely Reasons the Manual Is Missing

• The paperwork was discarded with the packaging during unpacking.
• The builder or installer kept the paperwork and did not leave it with the homeowner.
• You bought the home with the tub already installed and the previous owner did not pass the documents along.
• You received documents for a different tub family, so the pictures do not match your door or controls.

What to Check, in Order

1. Ask the installer or builder whether they kept the paperwork, since it often ends up in a toolbox or a job folder.
2. Find your serial number on the label behind the magnetic access panel next to the door. Your model appears on your proposal or invoice.
3. Note your door style and your control type, push controls or the digital touchpad, because manuals and electrical diagrams are written per tub family and therapy package and the operating pages differ.
4. Request the documents from your Ella dealer or the team at ellasbubbles.com/support or (800) 480-6850, and say which ones you need.
5. If you are the second owner of the home, start with our guide for owners who bought a house with an Ella tub, and have the serial number ready when you contact the team.

What the Team Sends

The standard package is everything that shipped with the tub: the owner's manual, the spec sheet and the cleaning and care instructions. Depending on your question the team adds the electrical diagram for your model and therapy package, the installation instructions for accessories such as the shower column or the 4-fold glass shower screen, and links to the Ella videos that show an option in use or an installation step, for example independent foot massage, shower column installation, 4-fold glass door installation, and general installation tips and recommendations. Our article on getting tub information by email or text explains what can be sent and in which formats.

Warranty Activation Without the Printed Form

The manual contains the warranty terms and the warranty activation form on its last pages. If you never received the manual, you can activate online at ellasbubbles.com/warranty-activation/ instead. Activation puts the warranty in force, and the form must be completed and signed by both the customer and the installer and returned with a copy of the sales receipt. Ella's Bubbles offers a limited lifetime warranty, and the full terms are printed in the manual the team sends you.

Cleaning and Care Before the Manual Arrives

The cleaning instructions the team sends cover routine care in full. Until they arrive, the flush used both before first use and once a month is this: combine 2 cups of white vinegar with 2 cups of water, fill the tub with water to one inch above the highest jets, add the mixture, run the tub for 10 minutes, then drain. Flushing after every bath is not necessary because the air and hydro systems are fully plumbed.

When to Open a Ticket

To get the right documents, send a photo of the tub showing the door and control cluster, a photo of the serial or model label if you can find it, and your order details or the address where the tub was installed to your Ella dealer or the team at ellasbubbles.com/support or (800) 480-6850. The team identifies your tub family from your photos or serial number and sends the matching manual, spec sheet, cleaning instructions and electrical diagram by email.

Related Guides

• What Repair Instructions and Videos Does Ella Give an Installer for Warranty Fixes?

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.