How do I start a warranty claim for my Ella walk-in tub?

To start a warranty claim for your Ella walk-in tub, gather photos of the affected part, a short description of the problem and your serial number, then open a ticket at ellasbubbles.com/support or call (800) 480-6850. Once the defect or malfunction is verified, Ella's Bubbles ships the replacement part to the original customer's address without charge. Photos and a description are required for verification, so having them ready is the fastest path to a shipped part.

Step-By-Step: Filing Your Claim

1. Find your serial number. It is on the label located behind the magnetic access panel next to the door. Your model number, SKU, or UPC is on your proposal, invoice or order confirmation.
2. Photograph the issue. Take clear photos of the defective part and, if helpful, a short video of the symptom. Emailed or mailed photos of the defective product and a description of the problem are required.
3. Write a short description. What happens, when it started, and which control or component is involved.
4. Contact us. Open a support ticket, or call (800) 480-6850. Include your serial number, photos, description, and your contact and shipping details, plus where you purchased.
5. Verification. Our team reviews the photos and description to verify the defect or malfunction. We may ask a question or two, or suggest a quick check.
6. Part ships free. After verification, the part ships to the original customer's address at no charge. Delivery time depends on parts availability and your location. What happens next, including testing, return labels and tracking, is covered in what happens after a warranty part is approved.

Watch: Where the Serial Number Is

The serial number is the first thing the team looks for on any claim, and this short video shows exactly where it is: on the label inside one of the removable panels next to the door. It tells Ella when the tub was made, who built it and which replacement parts are compatible, so the right part ships the first time. Where to find your model and serial numbers has photos of the label location for each door family. Watch: Ella's Bubbles: Serial Number Location with a full transcript.

Before You File, Two Quick Questions

Many symptoms that look like defects have simple explanations, and checking first can save you days of waiting. Is the tub behavior you are seeing perhaps the air system's Auto Purge, which starts automatically about 20 minutes after you turn the air massage pump off, runs for 120 seconds and is completely normal? And if you hear a light humming noise with nothing visibly running, could it be the ozone sterilization system, which hums quietly when it runs by itself? If either sounds familiar, your tub is working as designed and no claim is needed. Understanding the Auto-Purge cleaning cycle explains the first one in detail. If one massage system is not running, also check that its pump cord is plugged in and the push button's air tube is seated on the control box before filing.

What the Claim Can and Cannot Include

Because labor is not covered, repairs are performed by your own licensed contractor or installer, with free lifetime technical support from Ella's Bubbles by phone, email or live video. For the thermostatic control valve, removal and cleaning should only be performed by a licensed and insured contractor or plumber. The full coverage table is in what the Lifetime Limited Warranty covers, and real examples of how requests are evaluated are in defect or wear and tear.

If the Warranty Was Never Activated

Activation is required to put the warranty in force, but there is no published deadline. If the activation form was never submitted, the team will help you complete it at ellasbubbles.com/warranty-activation/ as part of your claim rather than turning you away. Mention on the ticket that you have just activated so the team can confirm it was received.

Formal Written Notices

If your situation calls for a formal notification rather than a routine claim, all mailing notification must be sent via certified mail to: Ella's Bubbles, LLC, 2101 S. Carpenter Street, Chicago, IL 60608.

Related Guides

• Cracked Tub Shell, Door or Shower Base: How to File the Warranty Claim
• When a Replacement Tub Is Approved: The Release Form, Confirming Model and Options, and Who Handles Labor
• What Proof of Purchase Do I Need for a Warranty Claim?
• What Should I Check Before Filing a Walk-In Tub Warranty Claim?
• Does a Technician Come Out for an Ella Shower Warranty Repair?
• The warranty replacement part did not fix my tub, what happens next?

Common Questions

Still need help? Open a ticket at ellasbubbles.com/support with your serial number and photos, or call your Ella dealer or the team at (800) 480-6850, and our team will take it from there.