Is Ella's Bubbles a legitimate walk-in tub company?
Updated September 2026
Yes. Ella's Bubbles is a family-owned and family-run walk-in tub manufacturer based in Chicago, Illinois, in business since 2005 and holding an A+ rating with the Better Business Bureau. Every tub is assembled, jetted and tested to order at the Chicago production facility, every model is on display in the Chicago showroom, and the company ships nationwide. The facility, the testing process and the company background are described in Where Are Ella Tubs Made? Chicago Assembly, Testing, and Company Background.
Who Ella's Bubbles Is
Ella's Bubbles manufactures luxury walk-in tubs designed for a safer, more comfortable bathing experience, and it also offers walk-in showers for anyone who prefers a shower-based bathing option. The line runs to more than 25 walk-in tub models across the stainless-door, Ultra, outward-swing, transfer, two-seat, LayDown, economy and assisted-bathing lines, plus showers and the Pet Spa. The company has been family-owned in Chicago since 2005. A short introduction to what it makes is in Ella's Bubbles Walk-In Tubs: A General Overview.
Where and How the Tubs Are Built
Ella describes its tubs as assembled and tested in the USA rather than 100 percent made in the USA, and it says so openly in its published FAQ. The acrylic shells are manufactured in partner factories in Asia, a company video mentions facilities in Mexico and Asia, and a 2018 company article notes that jetting components come from partner NuWhirl in California. Each tub is pulled and drilled for the faucet and features on the order, then jetted and wired to the electrical standard it requires. Before packing, an independent quality control team fills the tub and runs the motors for several hours, followed by mechanical, electrical and water tests and multiple inspections. The tub is then cleaned, crated and shipped by freight from Chicago, with tracking emailed when it ships.
Ways to Check for Yourself
- Visit or take a video tour. Every model is on display in the Chicago showroom, and live video tours are available for customers elsewhere.
- Pick up in person. Tubs can be collected directly from the manufacturing facility at 2700 West Roosevelt Road in Chicago instead of being shipped by freight, as explained in Shipping, Sales Tax, and Pickup for Your Walk-In Tub Order.
- Look at the dealer network. Ella runs a dealer program for businesses that apply through the Become a Dealer section of its website, and dealers and their clients can visit the Chicago showroom or join a live video tour. The program is described in Ella's Bubbles Dealer Program.
- Use the published support channel. Questions about a product or your order go to ellasbubbles.com/support or (800) 480-6850.
What to Expect When You Order
Ella walk-in tubs are assembled and tested to order, so the time from paid invoice to delivery varies by model, options and stock, and the team confirms current timing for each specific order. Shipping cost is based on your delivery zip code, and sales tax is added only to orders shipping within Illinois. Your Ella dealer or the team at (800) 480-6850 is the right place to confirm the details of your order.
Related Guides
- Video Tour: How Your Tub Is Assembled, Tested, Packed and Shipped From Chicago
- How to Read an Ella Spec Sheet: Actual Versus Nominal Size, Shipping Size, Occupied Versus Unoccupied Capacity, Package Jet Tables, Amp Disclaimers and Known Misprints
- Safety Certifications on Ella Tubs and Faucets: UL, ETL, CSA and IAPMO Marks, Where the Label Is, and What They Mean for Canada
Related Videos
Chapters in this video
- 0:00 Ella's Bubbles Tubs Built in Chicago Ella's Bubbles walk-in tubs are built right here in Chicago, with different stations for various orders.
- 0:20 Independent Tub Testing Station Each bathtub undergoes independent testing, including an extra-large two-seater model filled with water.
- 0:39 Standard Quality Testing Process Every bathtub goes through a standard process, sitting full of water and running jets for a period before draining.
Chapters in this video
- 0:00 Custom Walk-In Tub Production Ella's Bubbles manufactures each walk-in tub in the USA based on customer features and electrical standards.
- 0:13 Quality Control and Testing An independent quality control team monitors every tub and component to meet the highest industry standards.
- 0:29 Vigorous Mechanical and Water Tests Walk-in bathtubs undergo vigorous mechanical, electrical, and water tests before delivery.
Chapters in this video
- 0:00 Initial Inspection and Unboxing Each Ella's Bubbles walk-in tub is unboxed, and its surface is inspected for any shipping damage.
- 0:22 Rigorous Testing and Quality Checks The assembled tub undergoes extensive testing for leaks, pump function, and the integrity of all mechanical systems, doors, latches, locks, and seals.
- 0:43 Final Cleaning and Packaging After passing inspections, the tub is cleaned, dried, and prepared for boxing, with accessories individually wrapped.
- 1:17 Re-wrapping and Shipping Preparation The tub is re-wrapped in protective plastic and bubble wrap, and important installation paperwork is attached before secure mounting in its shipping case.
- 1:51 Invoice Verification and Shipment The individual invoice is double-checked and copied to ensure accurate records before the Ella's Bubbles walk-in tub is shipped to its destination.
Common Questions
How long has Ella's Bubbles been in business?
Does Ella's Bubbles have a real location I can visit?
Are Ella walk-in tubs made in the USA?
What is Ella's Bubbles' Better Business Bureau rating?
Is every Ella tub tested before it ships?
Where can I purchase an Ella walk-in tub?
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