Yes, every Ella's Bubbles walk-in tub is inspected, assembled to your order, leak-tested, run through its pumps and mechanical systems, cleaned, wrapped and crated in Chicago before it ships. This video tour of how Ella builds, tests and packs your tub takes you onto the production floor to show the quality-control process, the packaging that protects a hand-built tub in transit, and the company behind it. Each video is followed by a written walkthrough, so you can read the process even if you cannot watch.

Quality Control: From Unboxing to the Invoice Check

The video follows one tub through the Chicago warehouse. The process it shows is:

1. Unboxing and first inspection. When the shell arrives at the warehouse it is unboxed, the protective plastic is removed, and the entire surface is inspected for scratches or other shipping damage.
2. Assembly to order. The tub is built to your configuration: therapy package, pumps, faucet set, door side and options.
3. Leak test. The assembled tub is checked thoroughly for leaks.
4. Pumps and systems run. The pumps and all mechanical systems are run extensively.
5. Doors, latches, locks and seals. Each is checked to confirm it is tight and leak-proof.
6. Second cosmetic check and cleaning. The tub is checked again for scratches or dents, then thoroughly cleaned and dried.
7. Labels and accessories. Directions and warning labels are attached, and handles, spigots, drains and other accessories are individually wrapped and boxed.
8. Wrap. After one more check for scratches or damage the tub is re-wrapped in protective plastic and bubble wrap.
9. Paperwork and crate. Installation paperwork is attached to the tub, the shipping case is securely mounted, and caution stickers are applied.
10. Invoice verification. Your invoice is double-checked and copied so there is a perfect record of which tub you have and where it is going. Only then is the tub released to ship.

A companion video from the same series notes that Ella's Bubbles runs an independent quality-control team, and that testing includes filling the tub with water and running the motors for several hours along with mechanical, electrical and water tests, so the tub arrives ready to install. The article on how Ella tubs are built explains the acrylic shell, fiberglass reinforcement and stainless frame that the technicians are working with.

Packaging: How the Tub Is Protected in the Crate

This video is filmed by a dealer walking through the packaging on a finished tub. It shows the two ways an Ella tub travels: a multi-piece corrugated box built from thick, heavy-gauge corrugated material, or a half-inch plywood crate that is cut, assembled and tacked together around the tub. In both cases the skid is wrapped in a layer of plywood to protect it from forklift tines and terminal handling. The skid itself is custom-built for the tub model, with additional layers positioned exactly where each foot of the tub rests, so the tub is supported and does not bounce during transit. The dealer's point is simple: a hand-built tub gets the same care in shipping as it did on the floor.

When your tub arrives, inspect it carefully on delivery, keep all of the packaging material, and report any damage or missing parts within 48 hours of receipt, including concealed damage found during a visual and operational inspection. The articles on preparing for delivery day and filing a freight damage claim walk through the inspection step by step.

The Company Behind the Tub

The video introduces Ella's Bubbles as a Chicago-based, family-owned and family-run business since 2005. Tubs are assembled, jetted and rigorously tested in the Chicago production facility, which serves the US and Canadian markets, and the company describes additional facilities that serve other regions of the world. The video also describes the live video virtual showroom, where a team member walks you through the tubs on a real-time video call, and the in-house photo and video department that documents every product for the website and the YouTube channel. The article on where Ella tubs are made covers this in more detail.

What Is Under the Deck?

A behind-the-tub tour from the same dealer series shows what an installer sees when the access panels come off: bundled and routed air and water lines, tidy glue joints, and grounding straps from the manufacturer so every metal component is grounded. It also explains why the Auto Purge system matters on a jetted tub. With that many lines under the deck, the purge cycle blows leftover water out of the air lines after each bath to prevent mold, mildew and bacteria, so the lines are dry the next time you turn the tub on. The article on the Auto-Purge air cleaning cycle explains what to expect at home.

See It Live

If you would like to watch tubs being assembled and tested in real time, the team offers live video tours from the production facility and showroom, and you are welcome to visit Chicago by appointment. The article on seeing a tub in person or on a live video tour explains how to schedule one.

Common Questions

For anything model-specific, open a ticket at ellasbubbles.com/support and the team will confirm the details for your order.