Does the Ella lifetime warranty apply to tubs installed in Canada?

Yes. Wherever you are, the same Lifetime Limited Warranty and free lifetime technical support by phone, email and live video come with an Ella walk-in tub, and replacement parts ship under the warranty to a tub installed in Canada just as they do to one installed in the United States. Canadian purchases are handled through Ella's partner, Walk-In Tubs Canada, and the ordering path is explained in Ordering From Canada, Alaska, Hawaii, or Internationally.

What the Warranty Covers on a Canadian Installation

The Lifetime Limited Warranty published at ellasbubbles.com/warranty/ is the same document whoever sold you the tub and wherever it was delivered. It covers the bathtub shell, frame, door, door seal and finish, and all supporting equipment: motors, pumps, fixtures, electronic controls, the faucet, the waste and overflow and the plated finishes. It is a parts warranty. Ella ships the replacement part after the defect is verified, and labor, installation and removal are never covered, so the plumber or electrician who fits the part is paid by you or warranted by the installer who did the original work.

• The thermostatic control valve carries a 1-year limited warranty and is excluded from the lifetime parts warranty.
• Non-Ella brand faucets carry only their manufacturer's warranty.
• Coverage is for the first purchaser only, is nontransferable and is tied to the original installation address. It is void if ownership changes or the tub is relocated, and it excludes display models and tubs modified or repaired by anyone but Ella's Bubbles.
• Improper or negligent installation and modifications by outside parties are excluded, which is why the electrical and plumbing work should be done by licensed trades following the manual.
• Ella's Bubbles is not bound by warranty representations made by dealers, retailers, distributors or contractors, so read the published terms rather than a listing or a verbal promise.

Who Handles What North of the Border

The split is the same one that applies to any tub sold through a partner or retailer. The seller manages its own order, delivery and returns, and the Ella's Bubbles team handles technical questions, replacement parts and warranty activation. Walk-In Tubs Canada takes orders anywhere in Canada, from Nova Scotia to British Columbia, and can arrange installation, which Ella does not offer anywhere, including Canada. Some models are also carried by Home Depot Canada, though not every configuration.

• Order, delivery and returns: Walk-In Tubs Canada or the retailer where you purchased.
• Installation: Walk-In Tubs Canada can arrange it, or you hire a local licensed plumber and electrician. Ella does not send technicians.
• Technical support for you and your installer: the Ella's Bubbles team at (800) 480-6850 or a ticket at ellasbubbles.com/support, by phone, email and live video.
• Warranty parts: the Ella's Bubbles warehouse in Chicago, shipped to the original installation address once the defect is verified.

If your tub came through a retailer rather than the Canadian partner, Bought Through Home Depot, Menards, Amazon or Another Retailer? How Support, Parts and Warranty Work lays out the same division of responsibilities and confirms that a tub sold by a retailer is the same tub assembled, jetted and tested in Chicago.

Activating the Warranty on a Canadian Tub

Warranty activation is required to put the warranty in force, and the requirement does not change with the country. The 2-page activation form must be completed and signed by both the customer and the installer and returned to Ella's Bubbles, and the simplest route is the online form at ellasbubbles.com/warranty-activation/. Because coverage is tied to the original installation address, the address on the form should be the Canadian address where the tub is installed, not a billing address elsewhere.

1. Find the serial number on the label behind the magnetic access panel next to the door. The team uses it to identify when the tub was made and which replacement parts are compatible with it.
2. Have your installer sign the form once installation is complete, since both signatures are needed.
3. Submit the form online and keep a copy with your invoice.

Filing a Claim and Receiving a Part in Canada

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with photos of the defective part, a description of the problem, the serial number, and your contact and shipping details. After verification, the part ships from the Chicago warehouse to the original installation address without charge. Normally parts are sent out immediately, and delivery depends on parts availability. The tracking number is emailed to you as soon as the shipping label is created, often with a link to the how-to video for that part, and small items travel by parcel carrier such as USPS or UPS rather than by freight.

One point to raise on the ticket before the part ships: Ella's published shipping policy states that Ella's Bubbles is not responsible for any customs and taxes applied to your order, and that all fees imposed during or after shipping, including tariffs, taxes and storage, are the customer's responsibility. Ask the team how a replacement part will travel to your Canadian address and what, if anything, you should expect at the border. Where Is My Replacement Part? Tracking, What Support Can See, Faster Options, PO Boxes and Canada explains what the tracking page shows and what the team can see once the carrier has the package.

Certification, Electrical Service and the Installer

Every Ella tub is built to conform to UL STD 1795 and CSA C22.2 No. 218.2, the standards that apply to hydromassage bathtubs in the United States and Canada, so the tub arriving at a Canadian home carries the same certification as one delivered in Illinois. Tubs are built for North American 120 volt electrical service, and your electrician should review the electrical requirements for your therapy package before installation. Keeping the installation to licensed trades matters for the warranty as well, because improper installation and modifications by outside parties fall outside coverage, while defects in the shell, door, pumps and controls remain covered for the life of the tub at that address.

Because there is no showroom in Canada, the team offers live video calls from the Chicago facility, Monday through Friday, where you can see the models and how each therapy works before you order. Does Ella's Bubbles Have a Showroom in Canada Where I Can See Tubs? explains how to arrange one.

Related Guides

• How do I activate my Ella's Bubbles walk-in tub warranty?
• What does the Ella's Bubbles Lifetime Limited Warranty cover?
• Is my walk-in tub warranty transferable if I move or sell my home?

Common Questions