Thank you for choosing Ella's Bubbles. After you place your walk-in tub order, your tub is assembled, jetted, tested, cleaned and carefully packed at the Chicago facility, then shipped to you by freight carrier. You receive an order confirmation when your purchase is complete, and a shipment confirmation with a tracking number by email once your product ships, typically within 24 hours of the tub leaving the facility. Because every tub is built to your configuration, timing varies with the model, the therapy options you selected, current stock and your delivery location, so the most reliable status for your specific order always comes from your Ella dealer or the team.

The Journey Your Order Takes

This short video follows a tub from purchase through assembly, testing, packing and shipping, so you can see exactly what happens between your order and your delivery day.

Here is that same journey in plain steps:

1. Order confirmed. Your purchase is finalized and your order enters production planning.
2. Assembly. Well trained craftsmen at the production facility assemble your walk-in tub to your exact configuration.
3. Testing and inspection. Your tub is rigorously tested to confirm it is leak free and that all pumps and motors are running perfectly.
4. Cleaning and parts packing. The tub is thoroughly cleaned, and small items such as drains and handles are accounted for, individually wrapped, boxed, and placed inside the tub or under the frame.
5. Protective wrapping. The tub is wrapped in plastic and then bubble wrapped for additional shipping protection.
6. Documents double checked. The invoice and bill of lading are verified against your order.
7. Crating. Your tub is boxed in a wooden crate or an extra strong reinforced cardboard container.
8. Shipping. Your crated tub ships to you with a third party LTL freight carrier.

Inside the Quality-Control Process

This second video shows the testing in more detail: each shell is unboxed and inspected for scratches at the warehouse, assembled to the order, leak-tested with the pumps running and the door, latches and seals checked, cleaned, labeled, re-wrapped in plastic and bubble wrap with the accessories individually boxed, then crated with the paperwork attached and the invoice double-checked before it is released. The full video tour of how your tub is built, tested and packed adds the packaging walkthrough.

What You Will Receive, and When to Expect Updates

If a confirmation has not arrived, check your spam folder first, then open a ticket with the name and email used on the order and the team will resend it. The article on proposals and order confirmations explains what each document contains.

Why There Is No Fixed Delivery Date

Every Ella walk-in tub is made to order, and total time depends on the model, the options selected, current stock levels and how far your home is from the Chicago facility. Rather than publish a date that may not match your specific order, the team invites you to ask directly, and is always happy to check:

• Order status or tracking questions: open a ticket at ellasbubbles.com/support with your order number, or contact your Ella dealer if you ordered through one.
• Shipping questions: call (800) 480-6850 and the team will look up your order.
• Retailer orders: if you purchased through Home Depot, Menards, Amazon or another retailer, the retailer holds the order and the tracking. See retailer purchases and support.

A Quick Note on Delivery Scheduling

Walk-in tubs ship as freight, not as parcel packages. Once your tub is with the carrier, the tracking number in your shipment confirmation email lets you follow its progress, and the carrier handles the final delivery arrangements for your area. If anything about your tracking looks unclear, send your order number through a ticket and the team will sort it out with the carrier for you. In the meantime, the article on preparing for delivery day explains what curbside liftgate delivery means and how to measure your doorways, and the delivery inspection checklist shows what to do before you sign.

Common Questions

Still need help? Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and the team will be glad to assist.