Troubleshooting & Repairs

Fix it by symptom: pumps, controls, drains, faucets, leaks, and step-by-step repair videos.

• Pump or Massage System Not Working: Connections, Relay Switch, and What to Check First If your walk-in tub pump is not working and the jets or massage system will not turn on, please do not assume…
• How to Reset Your Walk-In Tub Control Box Step by Step To reset your walk-in tub control box, disconnect the main power, label and unplug every air tube and electrical connection, restore power,…
• Adjusting Jet Pressure, Foot Jet Nozzles, and a Stiff Intensity Control Dial Adjusting jet pressure on an Ella walk-in tub takes three simple controls: the intensity control dial on the deck sets the overall…
• Hand Shower Problems: Stuck Diverter, Hose Replacement, and the Wall-Mount Leak Kit Hand shower problems on an Ella walk-in tub come down to three things most of the time: a diverter button stuck in…
• Tub Drains Slowly, Will Not Drain, or Loses Water: What to Check If your walk-in tub drains slowly, will not drain at all, or loses water while you bathe, the cause is almost always…
• Breaker or GFCI Keeps Tripping: Circuit Sizing, Component Loads, and When to Stop Using the Tub A breaker or GFCI that keeps tripping when your Ella's Bubbles walk-in tub runs is almost always telling you one of two…
• Microbubble System Not Working: Buzzing, No Cloudiness, Big Bubbles, and the Pressure Tank When the microbubble system is not working on your Ella's Bubbles tub, the fastest way to sort it out is to follow…
• Water Comes Out of the Wrong Outlet or Will Not Switch Back: Diverter Valves, a Stuck 2-Piece Button and Replacements When water comes out of the wrong outlet, keeps coming from the hand shower after you switch the diverter back, or the…
• Leak at the Drain Elbow or Drain Pipe: Overtightening, Standard PVC Fittings and Replacement Assemblies A leak at the drain elbow under an Ella walk-in tub usually traces back to the elbow being overtightened when the tub…
• Blue Control Box Has No Power Light, or the Air Pump Runs Constantly: Diagnosis, Replacement and Returning the Old Box If the blue control box shows no power light even though the wall outlet tests fine, and the pumps come on when…
• Water Under or Behind the Tub: Finding the Source at Unions, Air Fittings, the Hand Shower, Drain Elbow and Supply Lines Water under the tub or behind it while the door stays dry almost always comes from one of a handful of connections:…
• Shower Column Drips After Shutoff, Deck Hole Size, Connector Rods and Replacement Column Sections A shower column that drips after shutoff is releasing water that was still under pressure inside the column pipe, and it is…
• Every Repair Video in One Place: Drains, Faucets, TCV, Buttons, Control Boxes, Touchpads, Doors and Ozone Every Ella walk-in tub repair video published for owners and their contractors is listed here in one place, sorted by symptom, so…
• 5-Piece Faucet: Water Keeps Flowing With the Valve Off, Low Pressure, Handle Replacements and Finish Options If water keeps flowing from the tub filler with the hot or cold valve turned off on the Ella 5-piece fast-fill faucet,…
• Hand Shower Leaks at the Head or Deck: Hose Orientation, the Blue Check Valve, Washers and a Loose Mount Base Most hand shower leaks on an Ella walk-in tub, whether at the sprayer head or at the deck, trace to one of…
• Nothing Works After a Storm or Power Outage: Breaker, GFCI Under the Tub, the Control Box, and Why Motors Have No Reset Button When a storm or power outage leaves your Ella walk-in tub completely silent, the cause is almost always upstream of the tub…
• HomeCare 32x60 Troubleshooting: Tank Will Not Fill, Will Not Inject, Drains on Its Own, and What the Keypad Lights Mean The HomeCare 32x60 fills the tub from an 80 gallon internal tank that is pre-filled at a preset temperature, and almost every…
• Two-Seat Tub: Only One Side Massages, One Heated Seat Is Cold, or One Foot Well Has No Jets On an Ella two-seat tub (Companion, Escape, Tub4Two, or Big4Two), each seat has its own foot hydro pump, its own intensity dial,…
• Troubleshooting Start Here: Match Your Symptom to the First Check and the Right Article When something on your Ella walk-in tub stops working, start with the one check that solves that symptom most often, then follow…
• My drain will not open or close: replacing the drain cable and adjusting drain height If your drain handle turns but the drain no longer opens or closes, the drain cable that connects the handle to the…
• Temperature control valve (TCV) stuck or not mixing: cleaning and cartridge replacement If your thermostatic control valve (TCV) is stuck, hard to turn, or no longer mixing hot and cold correctly, the cause is…
• Touchpad or push button controls not responding: checks, repair, and replacement When the touchpad or push button controls are not responding on your Ella walk-in tub, the fix is usually simple. Ella tubs…
• Faucet drips or the handle feels stiff: replacing your faucet cartridge step by step A faucet that drips when it is off, or a lever that has become stiff or rough to operate, almost always needs…