Yes, a little water sitting in the door frame after draining is normal. When you open an outward-swing door after a bath, water on the inside face of the door, in the gasket and on the sill runs down the frame and threshold, sometimes into the latch openings in the jamb, and may leave a few drops on the bath mat. That is drainage, not a leak. The difference is timing: water on the door and frame after the tub is empty is expected, while water that runs steadily from the frame while the tub is full is a leak. If the floor stays dry while you soak, your seal is doing its job.

Likely Causes

• Water held on the inner face of the door and in the gasket, released when the door opens after draining.
• Water pooled on the threshold, which runs toward the latch openings as the door swings.
• Opening an outward door before the tub has drained completely, which lets more water reach the frame than usual.
• A door not compressing the seal evenly on one side, so water collects in the frame during the bath.

What to Check, in Order

1. Note when the water appears. Look at the outside of the frame while the tub is full. Dry means the seal is fine; a steady run while full is a leak, so follow what to check when water appears at the door.
2. Drain completely before unlocking. On an outward U-shape door, wait until the tub is empty before you rotate the handle. Our guide to how the outward-swing door works explains why the door should never be opened with water still in the tub.
3. Wipe the seal and frame after each bath. A quick pass with a towel clears standing water and soap film.
4. Leave the door slightly open between baths so the gasket and frame dry and the seal is not compressed for days at a time. The door seal cleaning and care guide covers the routine.
5. Watch the amount over a few baths. A damp sill and a few drops on the mat are expected on an outward door. Water pooling in the frame every bath usually means uneven seal compression on that side, so check the leveling legs, the handle position and the full gasket loop, then run a 20 minute fill test.

The video shows the routine for both door styles: clean the seal and frame regularly with a common household cleaner, and leave the door slightly open when the tub is not in use.

When to Open a Ticket

If water runs from the frame while the tub is full, or the amount left after draining seems far more than a damp sill, open a ticket at ellasbubbles.com/support or contact your Ella dealer or the team at (800) 480-6850. Include your model and serial number, a photo of the frame with the tub full, and a photo of where the water collects after draining. The team confirms from those pictures whether it is normal runoff or a seal or leveling issue.

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