Whether you are working with an Ella dealer or with the Ella team, a walk-in tub order follows the same shape: a written proposal for the exact tub, an order confirmation once the order is placed, and a shipment notice with tracking once it leaves Chicago. This guide explains what each document contains and what to have ready so nothing has to be re-quoted.

What to Have Ready

• The model and, if you know it, the size variant. The article on choosing between the tub families helps if you are still deciding.
• The therapy package: soaking, air, hydro, or a combination. Not every combination fits every model; see which therapy combinations fit which tub.
• Left-hand or right-hand door and drain side. Stand in the bathroom facing where the tub will go and note which side the drain and door will be on. The door and seat are on one side and the drains are on the opposite side, so the choice follows your house drain. The article on choosing left or right walks through this.
• Options: heated seat and backrest, faucet choice, panels, shower column or glass screen, accessories. The article on what can and cannot be customized explains which items must be built in at the factory.
• Delivery address, including whether it is a rural, island or hard-to-reach location, because freight is quoted per address.

The Proposal

A proposal is a written, itemized document for one specific configuration: each item on its own line, shipping calculated to your address, and any applicable program noted. A proposal is not an order. Nothing is reserved until it is accepted and paid, items can be added or removed before that point, and a proposal may carry an expiration date because freight rates change. If you are applying for a grant or assistance program, ask for an official proposal on the tub you want; Ella's Bubbles does not apply for grants on your behalf, but the proposal can accompany your application. To understand each line, see what goes into the cost of a walk-in tub.

Seeing the Tub Before You Decide

Many customers ask for a live video demonstration before they accept a proposal. The video shows how it works: you fill out the form on the website to schedule a live video chat over Zoom, Android or FaceTime, and an Ella team member walks you through the tubs and a live jetted tub in the showroom, and explains how to take your own body measurements so the seat and door suit you. The article on showroom visits and live video tours has the scheduling details.

The Confirmation and Shipment Notice

Once the order is placed you receive an order confirmation by email. Every tub is assembled, jetted, tested, cleaned and crated for your configuration, so timing varies with the model, the therapy package, current stock and destination; the team confirms timing for each order rather than quoting a standard window. When the tub ships you receive a shipment confirmation with a tracking number, and the freight carrier calls ahead to schedule delivery. The article on what happens after you order follows the tub through production and shipping.

Changing an Order

Changes to the door side, therapy package or options are easiest before the order is confirmed. After confirmation, open a ticket right away with your order reference; whether a change is still possible depends on where the tub is in the build. Cancellations are handled by the team case by case, and the return policy article explains what applies once a tub has shipped.

Common Questions

For anything specific to your own tub or order, open a ticket at ellasbubbles.com/support or call (800) 480-6850 and the team will take it from there.