Dealer Purchase Orders: Invoice Confirmation and Payment Before Your Tub Goes to Production

When a dealer sends a purchase order, the order desk replies with an invoice and asks the dealer to confirm that every detail is correct. The order is not released to production, and nothing ships, until that written confirmation and payment are both received. Replying promptly with the confirmation wording and the payment method keeps the order moving without extra back and forth.

From Purchase Order to Shipment

1. Send the purchase order with the model, door and drain side, faucet choice, therapy package, any options such as a heated seat and back, and the ship-to address.
2. The order desk enters the order and emails an invoice. Review every line against your purchase order: model, door side, drain side, faucet, therapies, accessories, quantities, and ship-to details.
3. Reply with the wording "I confirm the order." In the same reply, state whether payment will be by credit card or wire transfer, and note any correction the invoice needs.
4. Complete payment. The desk provides the instructions for whichever payment method you choose.
5. Once payment is received, the desk sends a receipt and releases the order to production.
6. When the unit ships, the desk sends the tracking information. The carrier's contact details are on the carrier's website if you need to arrange the delivery.

Why the Confirmation Step Matters

The tub is built to the confirmed invoice, not to the original request. In one case a heated seat and back was on the dealer's request but missing from the confirmation, and the tub arrived without it. Confirmations are sent precisely so that mistakes can be caught before production, and reading the invoice carefully before confirming is the moment to catch that kind of omission. A feature left off the confirmed invoice will not be on the delivered unit, and any part added afterward is installed locally, not by Ella.

Questions the Order Desk May Send Back

A purchase order does not always carry enough detail to build the tub. Expect a question when the faucet choice is missing, when only one faucet option is in stock, when a line item does not match an Ella product, or when a price on the invoice needs a second look. Answering these in your first reply avoids delay. If a line on your purchase order shows no cost, say so when you send it so the invoice can be completed correctly.

Delivery and Inspection

Inspect the shipment as soon as it arrives, keep all packaging material, and check for concealed damage, both visual and operational. Freight damage must be reported within 48 hours of receipt through ellasbubbles.com/support or by calling (800) 480-6850. If the customer's bathroom is not ready, ask about holding the tub at the warehouse before it ships.

Timing

Ella assembles and tests tubs to order, so the interval from paid invoice to shipment depends on the model, the options, and current stock. The desk confirms timing for each specific order after payment rather than promising a date in advance. For the general sequence after any order, see what happens after a walk-in tub order is placed.

Payment and Changes

Full payment is required before the order is released to production. If a card is declined, see why a card may be declined, and for split payments see deposits and partial payments. Changes after confirmation should be sent in writing before the order reaches production. Once a tub is installed it cannot be returned, and uninstalled returns follow the published return policy.

Related Guides

• Placing Your Order: Online Checkout, Proposals, Phone Orders, and Fixing Cart Errors
• Your walk-in tub has arrived, how to inspect the delivery before signing
• My tub arrived damaged. What should I do in the first 48 hours?

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.