Ella's published repair guides do not call for thread tape or pipe sealant at the unions or the drain fittings under a walk-in tub. Those joints seal on an O-ring or a rubber gasket rather than on their threads, so a drip is fixed by taking the joint apart, seating the O-ring or gasket correctly and reassembling it by hand, the routine laid out in How Do I Fix a Leaking Union Gasket at the Pump or Heater?. The one spot under the tub where silicone does belong is the plug on the hydro return elbow, and there the material is 100 percent silicone, not tape.
Why a Union Is Fixed by Reseating, Not by Sealing
The unions at the hydro pump and the in-line heater are the joints an installer undoes and remakes when the tub is set in place, and they are also the joints most likely to shift in transit. Shipping vibration can loosen unions and air lines, which is why every Ella tub gets a fill test before the walls close. When one of these unions drips, the natural reaction is to tighten it, and when it still drips the next reaction is to tighten it again or to reach for a sealant. Both are the wrong direction.
A union that leaks after tightening almost always has an O-ring that has been over-tightened or pushed out of its seat. No amount of extra force will make a displaced O-ring seal, and the water finds the gap beside it every time the pump runs. The water is getting past the O-ring, not through the threads, so wrapping or coating the threads does not address where the leak actually is. The published fix is simple:
- Switch the pumps off and dry the union.
- Take the union apart.
- Re-seat the O-ring squarely in its groove.
- Reassemble the union snugly by hand rather than continuing to turn the nut.
- Run the hydro pump and watch the joint with a flashlight.
Ella's own pre-installation guidance calls a union drip found during the fill test a normal install-stage adjustment, not a defect, and the same holds if the drip shows up later behind the access panel. In most cases nothing has to be replaced.
Each Joint Under the Tub and What Actually Seals It
Owners use the words drain fitting and union for several different connections, and the answer about tape or sealant depends on which one is wet. The table below lists every joint Ella's guides cover, what seals it and what the guides tell your plumber to do.
| Joint | What seals it | What Ella's guides say to do | Tape or sealant in the guides |
|---|---|---|---|
| Union at the hydro pump or in-line heater | O-ring | Disassemble, re-seat the O-ring, reassemble by hand | None |
| Drain union nut, PVC elbow to brass drain | Rubber gasket with two faces, only one seals | Flip the gasket so the sealing face sits against the brass, hand tighten only | None |
| Drain elbow body or threaded drain shoe | The fitting itself | Stop tightening, photograph the crack, replace the elbow and fit it snug, not forced | None |
| PVC elbow to ABS house line | Standard couplings | Plumber cuts and rejoins with standard couplings | not listed |
| Compression fitting | not listed | Straighten and snug it | None |
| Plug on the hydro return elbow | 100 percent silicone | Remove the old silicone, clean the hole, reseal, and reseal the second hole on the opposite side | 100 percent silicone |
| Tub edge and shower wall seams | 100 percent silicone | Silicone bead at the glue-up flange and every seam the shower reaches | 100 percent silicone |
What the table means in practice: on every pressure or drain joint under an Ella tub, the sealing element is a rubber part that has to sit flat, and the hand is the right tool. The drain gasket is the clearest example. It has two faces and only one of them seals, so a gasket that went in upside down weeps no matter how much sealant is wrapped around the nut, and a wrench on the plastic elbow only risks the crack described in Why Did the Drain Elbow Crack and What Replaces It?. Silicone shows up in exactly two places: a plugged hole in the hydro return elbow, and the finished edges and seams where the tub meets the walls. Those are surfaces being sealed, not threads being tightened.
Find the Wet Joint Before You Open Anything
Water that collects under the tub can come from several connections that sit close together, so isolate the source first. The support team uses dry paper towels and a fixed order of tests, and the time at which a towel gets wet tells you which part is responsible.
- Open the access panel and dry the whole cavity.
- Lay dry paper towels under the pump, the heater, the drain fittings and the faucet connections above.
- Fill the tub with the pumps off and wait. A wet towel now points to the faucet base, a supply line, a drain stopper or the door, not to a union.
- Run the hydro pump alone for several minutes and look at the unions at the pump and at the heater with a flashlight. Water that shows only while a pump runs points to a union or a jet fitting.
- Drain the tub and watch the elbow. Water only while draining points to the drain elbow, its gasket or the joint to the house line.
Never start a pump until the water is above the jets. If the water appears at a handle, diverter or push control on the deck rather than under the tub, it belongs to a different set of parts, mapped in Why is water leaking from a valve or control lever on my tub?. Note that the faucet ships with two 3/4 inch by 5 foot braided supply lines and no shut-off valves, so any shut-offs on your hot and cold lines were added by your installer. Those house-side connections are not Ella parts and Ella's guides do not cover them, so they follow your plumber's normal practice rather than anything on this page.
The Spots That Do Take Silicone
The hydro return elbow carries a plug, and when that plug weeps the fix is a reseal. Remove the old silicone from the leaking hole, clean it, apply 100 percent silicone, and reseal the second hole on the opposite side while the area is open so you are not back in a month. This is the only under-tub repair in Ella's guides that uses a sealant, and it uses it on a plugged opening, not on a threaded or gasketed joint.
Above the deck, the same 100 percent silicone is the adhesive that holds Ella's wall panels, the sealant on the glue-up flange at the tub edge, and the caulk in every seam the shower can reach. Screws, nails and a separate panel adhesive do not belong on an Ella wall. The shopping list and the bead pattern for each wall kit are in What should I use to seal shower walls and caulk the tub edge?. Keep that silicone where it belongs: a bead at the tub edge keeps splash water out of the wall, but silicone smeared on a weeping union hides the O-ring problem without fixing it.
What This Means for Your Warranty
Every under-tub repair on an Ella tub is already an on-site repair, because Ella does not send technicians. The warranty is a lifetime parts warranty for the original purchaser at the original installation address. Replacement parts ship after verification, and the labor is done by a local licensed plumber or electrician. Labor, installation, plumbing connections and water damage to the home are excluded, as are improper or negligent installation and modifications to the tub. A plumber re-seating an O-ring, flipping a drain gasket or resealing the return elbow plug is the normal path under those terms, as Can I Seal a Small Drip Under My Walk-In Tub Without Voiding the Warranty? explains.
Two habits keep you on the right side of that line. First, identify the joint before anyone applies sealant, because every published fix starts with locating the water, not with a tube of silicone or a roll of tape. Second, photograph what you found and what was done, and open a ticket at ellasbubbles.com/support or call your Ella dealer or the team at (800) 480-6850 with your model and serial number. If the drip turns out to be a part that cannot seal, such as a cracked elbow, support confirms that from your photos and sends the part under the parts warranty rather than asking your plumber to fight it with sealant. Standard 2 inch PVC fittings work under an Ella tub, and replacement elbows and drain assemblies are available, including for older drain styles.
Related Guides
- Leak at the Drain Elbow or Drain Pipe: Overtightening, Standard PVC Fittings and Replacement Assemblies
- How to Reseal a Leaking Hydro Pump Intake on a Walk-In Tub
- Water Under or Behind the Tub: Finding the Source at Unions, Air Fittings, the Hand Shower, Drain Elbow and Supply Lines