Can I Still Order a Replacement Door Latch or Older Handle?

Yes. Door latches and door handles are handled as individual replacement parts matched to your model, door side and handle style, and Ella has used more than one handle design over the years, so older styles are matched the same way as current ones. Open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your model, serial number and a photo of the handle and latch, following How to Order a Replacement Part for Your Ella Walk-In Tub. The team confirms the exact assembly from the photo before anything ships.

Why a Photo Settles Which Latch or Handle You Need

Latches, seals and door hardware differ by door side and door type, and handles vary: a paddle or T bar on the outward swing composite door, a chrome locking handle on the inward swing stainless steel door and chrome knob handles held by a locking nut. A clear photo plus your model number is what the team uses to confirm the right part, so photograph the handle, the latch area with the door open and the latch with the handle in the locked position. Latch replacements have been handled on the Elite, Companion, Deluxe, Royal, Monaco and older G-3 series tubs, so an older tub is not a barrier. Have ready:

• Model name and door side, left or right as you face the tub.
• Serial number from the label behind the magnetic access panel next to the door.
• Photos of the handle and the latch, and where they sit on the door.
• A short description, for example a latch that no longer catches or a handle that spins freely.

What a Latch Replacement Includes

The door latch is a two part assembly, a hard plastic receiver block and a silicone cover that sits over it, and it is replaced as a complete latch assembly with its hardware rather than with a new door. Do not glue a cracked latch, because glue is not a lasting repair. The full diagnosis is in Why Did the Plastic Door Latch Crack and Why Won't the Door Seal Now?. A small soft rubber piece found loose in the tub is the latch bumper, which slides back onto the latch by hand and is not part of the assembly you would order.

Handles and the Mechanism Behind Them

On outward swing doors the handle sits on tabs over the latch mechanism and is held by a single locking bolt under a chrome cover, so a loose handle can often be reseated and tightened before any part is ordered. That check, and the replacement when the handle is cracked, is in What Do I Do If My Walk-In Tub Door Handle Broke Off?. When the mechanism inside the door has failed, the team ships a replacement handle and mounting assembly and sends a video showing how it mounts, as described in Replacing the Door Handle Mechanism Inside the Door. For the older chrome handles, the video on this page shows how tension is adjusted by removing the front apron, taking off the protective cap and loosening or tightening the locking nut. Ella does not send technicians; your installer or a local contractor does the work with Ella's technical support available by phone.

Ordering from the United States or Canada

Order through your Ella dealer, where you purchased, or the team at ellasbubbles.com/support or (800) 480-6850. Parts covered by the lifetime limited parts warranty ship at no charge once the claim is verified, to the original customer at the installation address, and the team explains how to obtain a part when the tub is outside coverage. If you are in Canada, open the same ticket with the same details and mention where you purchased the tub, and the team confirms how the part ships once it has been identified.

Watch: Ella's Bubbles: Chrome Door Handle Adjustment with chapters and a full transcript.

Related Guides

• Door latch or handle trouble: correct handle installation, alignment, and replacements
• Ordering a Complete Replacement Door: What It Includes, What the Team Needs, and How It Installs

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