Can I get a copy of my support chat sent to me by email?

Yes. If you chat with Ella's Bubbles support, the team can email you a copy of the chat transcript, and can re-send it if you asked for one and it never arrived. Confirm the email address you want it sent to, and check your spam folder if it does not show up. Live chat, the phone line and the ticket form are described in How to Reach Ella's Bubbles Support: Hours, Location, the Ticket Form, the Phone Line, Live Chat and What to Have Ready, and the same team picks up where you left off whichever route you use.

How to Get Your Chat Transcript

1. Ask for the transcript during the chat, or afterward by phone at (800) 480-6850 or through a ticket at ellasbubbles.com/support.
2. Confirm the exact email address it should go to. A single wrong character is the most common reason a transcript never lands.
3. Check your spam or junk folder if nothing arrives in your inbox.
4. If it still has not arrived, ask again and the team will re-send it.

Live chat on ellasbubbles.com and the phone line are staffed Monday through Friday, 8:00 am to 5:00 pm Central time. Outside those hours the ticket form is open around the clock, is time-stamped when you send it, and is worked in order once the office opens, so a request sent on a weekend is not lost.

Keeping Your Whole Conversation in Writing

Many owners would rather keep everything in writing than talk through a repair or an order question on the phone, and the team is glad to handle things by chat or by email instead of a call. For anything tied to your tub or your order, a ticket at ellasbubbles.com/support is the best written record. It keeps your messages, photos, model number and serial number together in one thread so nothing gets lost, and the specialists reply by email. If you would rather not receive a phone call at all, choose email as your preferred contact method on the ticket form and the team will honor that preference instead of calling. Over the years a number of other phone numbers and email addresses have circulated in old manuals and signatures, and some no longer work; if one you were given is not in service, call (800) 480-6850 or open a ticket and the team will continue from where you left off.

What to Put in the Written Record

A transcript or ticket is only as useful as the details in it. Have these ready so your question is answered on the first reply and the record is complete:

• Your model number, which appears on your proposal or invoice rather than on the tub.
• Your serial number, which is on the label behind the magnetic access panel next to the door. Photograph the whole label rather than retyping one number.
• Your order number for anything about an order, a receipt or a shipment.
• Photos of the part or the problem, attached to the ticket so they stay with the thread.

Other Documents the Team Sends by Email

The chat transcript is one of several things that reach you electronically rather than in the mail. A paid receipt, an invoice copy for a specific order number, or a contractor copy with the pricing removed are emailed on request, as explained in How to Get a Copy of Your Invoice or Paid Receipt. Product photos, key specifications and diagrams for the models you are considering go out by email, or by text if you do not have an email address handy, as described in Getting Ella's Bubbles Tub Information by Email or Text; printed brochures are not mailed. Manuals are electronic only, and every product page has a Downloads section with the spec sheet, owner's manual, operating and cleaning instructions and warranty form, mapped in Find Your Manual, Spec Sheet, Schematic, and Drawings by Model. Keep the transcript with those documents and your receipt so your tub's history stays in one place.

Common Questions