Is My Unbranded Walk-In Tub an Ella, and Which Model Is It?

Yes, Ella's support team can usually tell you whether a used or unlabeled walk-in tub is an Ella and which model it is from photos, exterior measurements and whatever numbers are on the tub's label. Once the model is confirmed, support sends you the product page link where the current manual and spec sheet can be downloaded, and replacement parts are often still available for older units. Open a ticket at ellasbubbles.com/support with your pictures and measurements to get started.

Start with the Label

Ella tubs carry a label behind the magnetic access panel next to the door. Write down every number on it. One of them is often the manufacture date printed as a date, and people sometimes send that thinking it is the serial number. The serial number is a separate number printed next to it, so copy the whole label rather than one line. Older tubs may show a short letter-and-number code on the shipping crate or paperwork instead of today's model name, and support can translate those codes to the current model. If you inherited the tub with a house, where to start with an Ella tub and no paperwork covers the label in more detail.

What to Measure and Photograph

1. Measure the exterior length, width and height of the tub in inches. Ella models are identified by these sizes, and a match to a listed model is the fastest confirmation.
2. Note the door: does it swing inward into the tub or outward into the room, and is it on the left or right as you face the tub?
3. Photograph the whole tub from the front, the door and its latches, the control buttons or dial, the faucet, the drain area and the label.
4. If you can reach the underside through an access panel, photograph the pump, blower and any tags on them.
5. Send everything through ellasbubbles.com/support and mention what you need next, such as a manual, a spec sheet or a specific part.

What Support Does with It

Support compares your photos and dimensions against the lineup. When a tub matches a model such as the Petite or the Elite, support confirms it and sends the link to that model's product page, where the manual and spec sheet live. If the original order can be located, it can also show which therapy systems the tub was built with. How to pull the documents once you know the model is explained in getting the spec sheet and manual for your model.

Older Tubs and Changed Parts

Ella has updated many parts and specifications over the years, so the current spec sheet for a model may not match a unit built several years ago in every detail. For a part request on an older tub, a clear photo of the part you need is the most reliable way for support to locate the correct replacement. A plumber calling on your behalf can do the same, but they will need the actual serial number and a picture of the part rather than the manufacture date alone. The ordering steps are in how to order replacement parts.

Warranty on a Used Tub

The Ella warranty belongs to the first purchaser at the original installation address and does not transfer with a used tub or a change of ownership. That does not stop you from getting help: replacement parts can be ordered and free lifetime technical support is available to guide your plumber or electrician. If you are on the other side of this and want to sell a tub, see selling a used or uninstalled Ella tub.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.