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Where can I buy an Ella walk-in tub or see one in person?

Updated September 2026

An Ella's Bubbles walk-in tub is ordered through your Ella dealer or the team at (800) 480-6850, who confirm the model, door side, therapy package, faucet and accessories before the tub is built and tested for your order. Every Ella tub is assembled in America at the company's facility in Chicago and ships nationwide, so where you live does not limit where you can receive one. If you are just starting to look, Ella's Bubbles Walk-In Tubs: A General Overview introduces the product line.

How an Ella Walk-In Tub Is Purchased

Ella's Bubbles manufactures luxury walk-in tubs and also offers walk-in showers, and the same products are delivered to customers across the country. Your Ella dealer or the team at (800) 480-6850 is the place to start, and they walk through the choices that shape your order:

  • The model, chosen for your bathroom and for the person who will bathe in it.
  • The door side, which follows your house plumbing.
  • The therapy package, the faucet and any accessories.
  • Extras such as a second end panel when both short ends of the tub will be exposed to the room.

Once those are confirmed, the tub is built and tested for your order and then shipped. A second end panel can be added as its own line before the tub ships, or purchased later for a tub you already own, as explained in How to Add a Second End Panel to Your Walk-In Tub Order or Buy One Later. Shower walls and accessories are sold per item in the same way, and you can review the current lines on the shower and accessories pages at ellasbubbles.com before you decide. Contractors and remodelers who expect to buy regularly can apply for the dealer program.

Seeing an Ella Tub Before You Order

Ella's product videos are the quickest way to see the tubs up close. The video on this page walks through what sets the lineup apart: easy step-in low thresholds, textured slip-resistant floors and grab bars placed for stability, five-piece and two-piece fast-fill faucets that each come with an extendable multi-function hand shower, and dual four-port drains that empty an average Ella walk-in tub in approximately 80 seconds under ideal conditions. It also shows the hydro and air massage jetting, the three-speed air massage and hydro intensity control dial, the independent foot massage that runs from a filled foot well without filling the whole tub, and the range of door styles: inward swing doors, outward swing doors and extra-wide L-shaped doors for wheelchair users, along with several two-seat walk-in tubs. If you would like to see a tub in person, ask your Ella dealer or the team at (800) 480-6850 what is available near you.

Buying from Canada

Ella walk-in tubs are delivered to Canadian addresses regularly. Your order is placed the same way, through your Ella dealer or the team, and any duties, brokerage and taxes are the buyer's responsibility. Some customers in Canada find it easiest to buy an Ella walk-in tub through Home Depot in Canada, and the team has confirmed that this is a good route. Shower bases do not ship to Canada because they are fragile and easily damaged during shipment. Ella has no installers of its own anywhere, so a local licensed plumber and electrician do the installation, and the team can help you get in touch with one. The details are in Can Ella Ship a Walk-In Tub or Shower Base to Canada, and Are There Installers There?.

Chapters in this video
  1. 0:00 Safety Features of Ella Tubs The video highlights the safety features of Ella's Bubbles walk-in tubs, including low thresholds, slip-resistant floors, and grab bars.
  2. 0:28 Fast Fill and Drain Technology The video explains the fast-fill faucets and dual drain technology that quickly fills and empties Ella's Bubbles walk-in tubs.
  3. 1:04 Innovative Jetting and Foot Massage The video showcases the innovative hydro and air massage jetting designs, including the independent foot massage feature.
  4. 1:50 Wide Range of Tub Options The video presents the variety of Ella's Bubbles walk-in tub sizes and door configurations, including options for wheelchair users and two-seat tubs.
  5. 2:19 Comfort and Luxury Options The video details the available comfort options, such as a rain head shower, heated seat, MicroBubble Therapy, and chromatherapy.

Watch: The Best Reasons to Buy An Ella's Bubbles' Walk-In Tub | Ella's Bubbles with chapters and a full transcript.

Chapters in this video
  1. 0:00 Choosing Your Perfect Walk-In Tub The video explains the challenges of choosing a walk-in tub and introduces Ella's Bubbles' solution.
  2. 0:31 Live Video Chat With Experts An Ella's Bubbles team member guides customers through the entire process with a live video chat.
  3. 1:05 Post-Purchase Support And Service After receiving the tub, customers can call the production facility for expert technical support.
  4. 1:37 Schedule Your Personal Video Chat The video encourages viewers to call Ella's Bubbles to set up a personal video chat.
Chapters in this video
  1. 0:00 Considering a Walk-In Tub The customer expresses her need for a walk-in tub due to mobility issues and safety concerns.
  2. 0:40 Scheduling a Live Video Chat The customer visits Ella's Bubbles website and schedules a live video chat with an expert team member.
  3. 1:26 Seeing Tubs in Action The Ella's Bubbles team member explains how they can show various tubs and jetting options live with water.
  4. 2:02 Finding the Perfect Tub The customer learns how to take body measurements and finds the ideal walk-in tub with accessories from home.

Common Questions

Does Ella's Bubbles ship walk-in tubs nationwide?
Yes. Ella's Bubbles ships its walk-in tubs and walk-in showers nationwide, so customers across the country can receive an Ella product regardless of where they live. Questions about a specific order go to your Ella dealer or the team at (800) 480-6850.
Where are Ella walk-in tubs put together?
Ella walk-in tubs are assembled in America at the company's facility in Chicago. Each tub is built and tested for your order after the model, door side, therapy package, faucet and accessories are confirmed.
What do I need to decide before placing an order?
Settle the model, the door side, the therapy package, the faucet and any accessories with your Ella dealer or the team. If both short ends of the tub will be visible in the room, add a second end panel to the order before the tub is built.
Can I buy an Ella walk-in tub in Canada?
Yes. Tubs ship to Canada regularly through your Ella dealer or the team, and buying through Home Depot in Canada is another route the team has confirmed. Shower bases are not shipped to Canada, and installation is done by a local licensed contractor.
Can a contractor or remodeler buy Ella products regularly?
Yes. Contractors and remodelers who expect to buy regularly can apply for the dealer program and look up products in the dealer portal. Dealers can also place orders, including later accessory orders, on a customer's behalf.
Who do I contact with questions about my order?
Your Ella dealer or the team at (800) 480-6850 is the best resource for anything about your order. You can also open a ticket at ellasbubbles.com/support.

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