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Adding a Panel, Faucet, or Option to an Order You Already Placed

Updated September 2026

▶Glossary8
  1. How an Addition Is Handled
  2. Check the Whole Invoice, Not Just the New Line
  3. How Added Items Ship
  4. After the Order Has Shipped
  5. Related Guides
  6. Related Videos
  7. Common Questions
  8. Still Need Help?

Yes. As long as your order has not shipped, an end panel, extension panel, faucet, heated seat, headrest, therapy option, or even another tub can be added to an order you have already placed. Contact where you purchased or the team at (800) 480-6850, reference your invoice number, and say exactly what you want added. The team updates the invoice and sends it to you to confirm, and once the added items are confirmed and paid, a receipt is issued and the order moves ahead with the new items included.

How an Addition Is Handled

  1. Send the request in writing through ellasbubbles.com/support or call (800) 480-6850 with your invoice number and the item to add. Include the details that matter for that item, such as the side for a headrest, the finish for a faucet, or the size of a panel.
  2. The team adds the line to your invoice and sends an updated invoice. Review every line, not just the new one, and reply that everything is correct or point out anything that is wrong.
  3. Payment for the added items is collected against the updated invoice. Once the invoice is confirmed and the payment has gone through, a receipt is issued and the order proceeds to production and shipping with the added items.

Additions are handled the same way whether you are adding a small accessory or a second unit. The order basics, including how invoices are confirmed and corrected, are in placing your order and fixing invoice errors.

Check the Whole Invoice, Not Just the New Line

An addition is a good moment to catch other mistakes. Customers have noticed after the fact that the model on the invoice was not the one discussed, or that an item such as a heated seat or headrest was missing from the invoice. The team can correct a model or option on an unshipped order, but it needs to hear about it before the tub is built and shipped. Every Ella tub is assembled and tested to order, so a change to the tub itself means the corrected unit is prepared and tested before it can leave, and the team confirms the timing for your specific order. If a card payment does not go through on the updated invoice, why a card might be declined covers the usual causes.

How Added Items Ship

Accessories added to an order, such as a faucet set, a microbubble kit, or a headrest, are normally packed and shipped with the tub. An option that must be fitted to the tub is handled while the tub is being assembled and tested, and the team confirms the timing for your specific order. Ask the team how your added item will ship so you know how many deliveries to expect. When the shipment arrives, inspect it for visible damage with the driver present, keep all packaging, and report any visible or concealed damage within 48 hours of receipt.

After the Order Has Shipped

Once the tub has left the warehouse, nothing more can be added to that shipment. Anything you still need becomes a new order for the part or accessory, placed the same way; see ordering a replacement part by order form or phone. Panels for a tub that has already been delivered are covered in end panels, extension panels, and aprons. If you want to remove an item from an unshipped order, contact the team, since each change is handled on the order itself. Terms for returning a delivered product are in the 30-day return policy.

Chapters in this video
  1. 0:00 Reversible End Panel Included Every Ella walk-in tub includes one reversible end panel that can be placed on either side of the tub.
  2. 0:36 Extension Panel for Tubs Ella walk-in tubs under 60 inches long come with an extension panel to fit a standard 60-inch alcove.
  3. 1:08 Removable Front Apron Ella walk-in tubs feature a removable front apron with access panels for plumbing and component service.
  4. 1:30 Removing Panels Before Moving All removable panels must be taken off before the walk-in tub is moved into the house and bathroom.
Chapters in this video
  1. 0:00 Reversible End Panel Placement The video explains how to position the reversible end panel on either side of the tub to cover plumbing and the frame.
  2. 0:33 Extension Panel For Shorter Tubs Ella's Bubbles walk-in tubs under 60 inches long include an extension panel to fit standard 60-inch alcoves.
  3. 1:06 Removable Front Apron Panels Ella's Bubbles walk-in tubs feature a removable front apron with access panels for servicing plumbing and components.
  4. 1:28 Removing Panels Before Moving Tub All removable panels, including the front apron, end panel, and extension panels, must be removed before moving the walk-in tub.
Chapters in this video
  1. 0:00 Extension Panel for Seamless Installation The video introduces the extension panel, also called a fill kit, which allows for custom cutting to fit various wall spaces.
  2. 0:35 Integrated Shelf Support Bracket The video shows the integrated shelf support brackets, which are adjustable and made of stainless steel.
  3. 0:52 Panel Support and Durability The video explains how the integrated support prevents issues like silicone cracking or panel failure, making it a durable component.

Common Questions

Can I add an extension panel after placing my order?
Yes, as long as the order has not shipped. Contact where you purchased or the team at (800) 480-6850 with your invoice number and the panel you need. The team adds it to the invoice and sends the updated version for you to confirm and pay.
Do I pay for the added item separately?
The added item is placed on an updated invoice for the same order. Once you confirm the invoice is correct, payment for the addition is collected and a receipt is sent. The order then continues with the new item included.
Can I change the model or options on my order?
Yes, if the tub has not shipped. Tell the team as soon as you notice the invoice does not match what you intended. Because every tub is assembled and tested to order, the team confirms what the change means for your specific order.
Will adding an item delay my order?
It depends on the item and on whether the tub has already been built and tested. An accessory that does not need to be fitted is simply packed with the order. The team confirms the current timing for your order when the addition is made.
What if I need something after the tub ships?
Nothing can be added to a shipment that has already left, so the item is placed as a new order for the part or accessory. Use the order form at ellasbubbles.com/support or call (800) 480-6850 with your model and serial number.

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.

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