The Shower Floor Looks Dull or Dirty Compared to the Walls: How to Clean It

When the floor of an Ella shower stall looks dull or dirty while the walls still look bright, start with the cleaning method the stall manufacturer specifies and the Ella support team passes along: Soft Scrub applied with a cloth on the walls, and Soft Scrub worked in with a brush on the floor. The floor is the surface that calls for a brush, because a cloth alone does not lift the buildup that settles there. If the floor still looks wrong after a proper cleaning, the team asks for photos showing the entire floor before advising further.

Walls and Floor Need Different Tools

The walls of the stall clean well with a cloth. The manufacturer's care instructions call for a brush on the floor specifically, so that is where to start when the floor looks worse than the walls. Work the cleaner across the whole floor rather than one spot, then rinse thoroughly, so the finish looks even instead of showing a clean patch next to a dull one. General care for the different Ella shower materials is covered in Caring for Ella Showers.

Hard Water Stains

For hard water staining on a shower stall, the team recommends Goo Gone or rubbing alcohol. Other cleaners are acceptable as long as they contain no ammonia, bleach or Clorox, because those products make the gloss dull. Check the label before trying a new product on the stall. If the floor has surface scratches rather than staining, see Scratches, Scuffs, or Discoloration on the Acrylic.

What to Do Before Contacting the Team

1. Clean the floor with Soft Scrub and a brush, covering the entire surface, then rinse well.
2. Treat any hard water spotting with Goo Gone or rubbing alcohol and rinse again.
3. Let the floor dry completely and look at it in good light.
4. If it still looks dull or dirty, take a photo of the entire floor, plus a close-up of the worst area and a close-up of a good area for comparison.
5. Open a ticket at ellasbubbles.com/support with the photos, your model and serial number, and a list of the cleaners that have been used on the stall.

Why the Team Asks for Photos

A single close-up of a bad patch is hard to judge. The team compares a photo of the whole floor against a good area of the same stall, and it may consult the stall manufacturer with those photos to determine whether anything can be done. Sending the full-floor view and the cleaner history with your first message saves a round trip.

Related Guides

• Which cleaners are safe for my walk-in tub, and which chemicals should I avoid?
• Black Flakes, Brown Slime, or Debris Coming From the Jets: Cleaning Steps That Work
• My Tub Looks Pink, Yellow or Stained: What Is Published, What to Try and What to Send the Team

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.