What Happens After a Warranty Part Is Approved: Testing, Where It Ships, Return Labels and What to Keep

Once the support team has verified a defect from your photos and approved a warranty part, Ella's Bubbles ships that warranty part to the original customer's address without charge. Parts such as hoses and control boxes are tested before they are packed, a control box shipment may include a return label so the old box can be diagnosed, and you should keep any replaced part until your ticket confirms the problem is solved. This article explains each of those steps so there are no surprises between approval and a working tub.

Where the Part Ships

The published warranty states that Ella's Bubbles will ship the part to the original customer's address, subject to verification of the defect or malfunction. Because the warranty is tied to the original installation address, that is where warranty parts go. When a tub was delivered through a dealer or retailer rather than to your home, the team will ask you to confirm the installation address on the ticket before packing anything, so please have it ready. Tracking, faster options and what support can see once a part is in transit are covered in where is my replacement part.

Testing Before Shipment

Warranty parts are checked before they leave. In practice that looks like this:

• Hoses are tested, then packed once the shipping address is confirmed.
• Control boxes are tested and configured before shipping. Because the box is set up in advance, you can skip the button-hold configuration step shown in the control box reset video when you connect it.
• Valves ship complete, so you or your installer can swap just the cartridge into the existing body or replace the whole valve.

Return Labels and the Old Part

A control box replacement may include a return label so the defective box can be sent back for diagnosis. For most other parts nothing needs to be returned, but keep the old part in a safe place until the ticket confirms the replacement fixed the issue. If a return is needed the team will say so on your ticket and tell you exactly what to do.

Installing the Replacement

Most warranty parts are straightforward swaps, and the team will point you to the right video or steps. For a control box, the old box is disconnected and removed and the new one connected in its place: the power cords, the air hoses and the light wire. Labor is not part of the warranty, so this work is done by you or your contractor, with free technical support on the ticket or by phone whenever you need it. Which cord plugs where identifies each control box, cord and air tube so nothing is left unplugged.

Watch: What Plugs into the Control Box

Watch: Master Control Box Explanation with chapters and a full transcript.

If your replacement part is a control box, this video is the map for reconnecting it. It shows two master control boxes that run the hydro pump, air blower, LED light and heated seat, and identifies each port: the heater pad connector, the air pump connector, the water pump connector and the power input. The small air-tube nipples receive the push-button switches for the water pump, air blower and LED light, a display port takes the digital keypad, and the ICL connector takes the chromatherapy light. It also explains the config switch and the green power LED, and notes that one box uses a 20 amp plug with a horizontal blade that requires a 20 amp receptacle. Because your replacement arrives already configured, you connect the lines, restore power and test.

Watch: The Reset Procedure You Can Skip

Watch: Ella's Bubbles: Control Box Reset with chapters and a full transcript.

This is the control box reset video referenced above. It walks through disconnecting main power, marking and disconnecting every air tube and plug, restoring power, holding the config button until the LED cycles through one, two, three and four blinks, then reconnecting and testing the air, water, microbubble and LED functions. A pre-configured warranty box does not need the button-hold step, but the video is still the best guide to labeling and reconnecting the lines, and it is the procedure the team may ask you to run on an existing box before a replacement is approved. The written version is in how to reset your control box.

While You Wait

Ask the team whether there is a safe workaround in the meantime. For example, when a control box was on its way, the customer was able to unplug the air pump from the box and keep using the hydro massage until the replacement arrived. A tracking number is shared on your ticket once the part ships.

If the Part Arrives Damaged or Does Not Fix the Problem

1. Reply on the same ticket rather than opening a new one, so the history stays together.
2. For shipping damage, keep all packaging and attach photos of the box and the part.
3. If the part is installed and the symptom continues, attach a short video showing the problem and describe what changed after the swap.
4. The team reviews the video, walks through the next checks with you and arranges another part if that is what the evidence points to.

Faster Shipping

Ask on the ticket. The team can compare shipping options for your part and, depending on the situation, may be able to offer an upgraded service or explain what a faster option would involve. Any choice is confirmed with you before the part ships.

Related Guides

• Is the Replacement Air Blower the Right One for My Tub? How to Confirm the Match
• How Do I Replace a Broken Push Button and Its Air Hose?
• Ordering a Replacement Air, Hydro or Microbubble Pump: What to Send So the Right One Ships
• When a Replacement Tub Is Approved: The Release Form, Confirming Model and Options, and Who Handles Labor
• My Shower Was Approved for Replacement: How the Replacement Order Works and How to Check Its Status
• The Air Tube Fitting on My Hydro Pump Snapped Off. What Part Do I Need?

Common Questions

For anything specific to your model or your order, open a ticket at ellasbubbles.com/support or call your Ella dealer or the team at (800) 480-6850.