How do I find my tub's model and spec sheet from its serial number?

Your tub's serial number is on the label behind the magnetic access panel next to the door, and that label is the quickest route to the right documents: photograph it and send it through ellasbubbles.com/support, or call (800) 480-6850 with the number in hand, and the team identifies the model and replies with the spec sheet and owner's manual for that exact tub. Once you know the model name, the spec sheet and manual are also free PDF downloads on that model's page, as How to Get the Spec Sheet and Manual for Your Ella Walk-In Tub Model explains. This page covers what the serial tells the team, the steps from label to spec sheet, and how the same lookup works for a clearance tub listed by serial.

What the Serial Number Tells the Team

The serial number is located on the inside of one of the removable panels, the magnetic access panel next to the door, and the label there carries the serial number and the model information the team needs. The short video on this page shows where the label sits and explains why it matters: the serial lets the team see when the tub was made, who made it and which replacement parts are compatible should there be any issues. That is why the serial, not the model name alone, is what to quote whenever you ask for a document or a part.

The serial is not the only identifier. The model name appears on your proposal or invoice, and the model, SKU and UPC appear on the product page after the options are selected. If you bought a home with the tub already installed, the team at (800) 480-6850 can look up the original order with the purchaser's details and confirm the model. If your label or invoice shows codes you do not recognize, the team can decode them for you.

From the Serial to the Spec Sheet, Step by Step

1. Open the magnetic access panel next to the door and photograph the label inside so the serial and any model information are legible.
2. Note your door style and your control type, push controls or the digital touchpad, because manuals and electrical diagrams are written per tub family and therapy package and the operating pages differ. Which Door Does My Ella Tub Have? S-Shape, U-Shape, L-Shape, and Stainless Steel Doors by Model matches each door to its models.
3. Send the photo through ellasbubbles.com/support, or call (800) 480-6850 with the serial ready, and say which documents you need.
4. The team replies with everything that shipped with the tub: the owner's manual, the spec sheet and the cleaning and care instructions. On request the team adds the electrical diagram for your model and therapy package, installation instructions for accessories such as the shower column or the 4-fold glass shower screen, and links to the Ella videos that show an option in use. I Did Not Receive an Owner's Manual for My Walk-In Tub. Where Do I Get One? lists what the standard package contains.
5. Once the model is confirmed, you can download the same files yourself. Open the model's page on ellasbubbles.com, select the Downloads tab for the spec sheet PDF and the owner's manual PDF, and select the Therapy Options tab for the electrical diagram of the package you have. If the model offers a Door and Drain Position choice, the Elite today, pick Left or Right first so the spec sheet switches to the drawing for that hand.

What the Spec Sheet Gives You, and What It Does Not

The spec sheet is the drawing-style document for a single model. It lists the tub's overall dimensions, door and seat details, drain and water supply information, and the electrical requirements for the therapy systems offered on that model. The Ella faucet package is documented inside the model's spec sheet, so supply line and fast-fill details for the faucet you ordered are on the faucet pages of that PDF rather than in a separate document. The inch figures printed on the current spec sheets are the authoritative specifications, so plan from the inch values.

Read the actual size, printed as width by length by height, next to the shipping size, which is the crated figure that has to pass through your doorways and hallways, and find the seat height and the step-over threshold height on the dimension drawing. Nominal sizes are not actual sizes. The Petite, for example, is listed as 28 inches wide while its actual exterior width is 27 1/2 inches, so measure the alcove against the spec sheet figure. What the spec sheet does not include is pricing, current availability or timing for a specific order; for those, talk with your Ella dealer or the team at (800) 480-6850.

Clearance Tubs: The Serial Is in the Listing Title

Every clearance unit is a real Ella's Bubbles walk-in tub, so its specs come from the same place as a new tub's, the spec sheet for that model. Each clearance listing names the model, the nominal size, the door and drain side and the serial number right in the unit's title. Clearance unit #2652105 is a good example: it is a Front Entry outward swing door walk-in tub, built as a right hand door tub, listed as 32 inches wide by 40 inches long with a 24 inch wide seat, an Air plus Hydro package with heated seat and back, 13 hydro jets with in-line heater and ozone sterilization, 16 air jets with 3 speed air massage and auto purge, a 2 piece Ella fast fill faucet, a 2 inch single drain with an emergency pull-up chain, and 2 side panels. The listing notes minor acrylic imperfections such as scratches on the tub deck, and the unit is sold as is with a lifetime warranty on parts and supporting equipment except for the acrylic damage noted. The full reading of a clearance listing is in How do I find the dimensions of an Ella clearance tub?.

For the rough-in on a tub like that, the documents to work from are the dimensioned spec sheet for the Front Entry and the installation manual. The spec sheet carries the tub dimensions, the drain location and the electrical requirements for the pumps, heater and controls, and the manual adds the framing, leveling and hookup drawings, so a licensed plumber and electrician can plan from them. One thing to plan around: Ella does not publish a single fixed rough-in point for the drain, because the drain end follows the door side ordered and the position can vary slightly from tub to tub. The team gives approximate drain to edge distances, and the plumber sets the trap once the tub is level in its final spot. Unlike most Ella models, the Front Entry uses one single 2 inch drain. On every Ella walk-in tub the door and the drains are on opposite sides, so a right-side door tub has its drains on the left as you face the tub. What a listing does not print, such as an overall height or the exact therapy systems fitted to that one unit, the team reads back from the serial.

Second Owners, Resale and the Warranty

Identifying the tub by serial works the same way for a second owner, and the team will send the spec sheet and manual so the tub stays supportable. The Lifetime Limited Warranty itself covers the first purchaser only, is tied to the original installation address and is void when ownership changes or the tub is relocated, so a second owner can get parts sourced and installer guidance but is not covered by the original warranty. If you are listing a tub for sale, buyers will ask what model it is, how big it is, which side the door is on and what therapies it has, and the spec sheet answers all of that; Will Ella Sell, Appraise or Help Me Resell a Used or Uninstalled Walk-In Tub? explains what the team can and cannot do for a resale.

Watch: Ella's Bubbles: Serial Number Location with chapters and a full transcript.

Related Guides

• Where to find your walk-in tub model and serial numbers
• How to Read an Ella Spec Sheet: Actual Versus Nominal Size, Shipping Size, Occupied Versus Unoccupied Capacity, Package Jet Tables, Amp Disclaimers and Known Misprints
• What Is the Serial Number Label on an Ella Walk-In Tub?

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