Four-Fold Shower Screen on Backorder: How the Rest of Your Order Ships and How the Screen Follows

The four-fold glass shower screen is stocked in limited quantities and goes on backorder from time to time. When the screen is out of stock at the moment you order, the rest of your order can be confirmed and shipped now and the screen sent separately once the next shipment arrives, so a backordered screen does not hold up a tub. The screen is logged as a pre-order and is prioritized when stock lands. Your Ella dealer or the team at (800) 480-6850 confirms current stock and timing for each specific order, and this article does not state a restock timeframe.

What Happens When the Screen Is Out of Stock

You are told at order time whether the screen is on hand. If it is not, the order is prepared two ways: the tub, faucet and any in-stock accessories are confirmed and shipped, and the screen is listed as a pre-order. When the screens arrive, pre-orders are prioritized and the screen ships to you separately. If a shipment of screens runs late, the team lets you know and your pre-order stays on file. Please confirm the invoice for the in-stock items so nothing waits on the screen unnecessarily.

Stock Can Be Reserved for Tub Orders

When stock is very limited, four-fold screens may be offered only with the purchase of an Ella walk-in tub, and stand-alone screen orders may not be accepted until stock recovers. If you want a screen on its own, ask first, and the team will tell you whether a stand-alone order can be placed or whether it needs to wait for the next arrival. Dealers who want to stock screens can ask the team about committing to a set quantity from an incoming shipment. The words in stock, built to order and pre-order are explained in what in stock, built to order and preorder mean.

Before You Pre-Order a Screen

1. Confirm the screen fits your tub and the side it mounts on. See which glass shower screen fits your Ella tub.
2. Check how much room the screen takes when folded and its mounting side in the folding screen article.
3. Ask your Ella dealer or the team at (800) 480-6850 whether the screen is in stock or on backorder for your order.
4. If it is on backorder, confirm the invoice for the in-stock items and have the screen placed as a pre-order.
5. When the screen arrives, inspect it and its hardware on delivery. Damaged hardware and the return window are covered in four-fold screen hardware, returns and panel limits.

What the Screen Is

The four-fold screen is a tempered glass panel set that folds back against the wall and keeps spray inside the tub when the hand shower is in use. The overview in what is the four-fold shower screen describes it. Because the screen ships separately from the tub, a late screen does not change how the tub is installed. Your installer can complete the tub and add the screen when it arrives.

Related Guides

• Where Should the 4-Fold Shower Screen Sit on the Tub Deck?

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.