What happens after I submit the warranty activation form?

Submitting the two page Warranty Activation Form is what puts your Lifetime Limited Warranty in force, and once it is received the registration is filed against your name, the tub's serial number and the installation address. A reply is not sent automatically in every case, so there is no set date by which someone will contact you; if you want to know the form was recorded, ask at ellasbubbles.com/support or (800) 480-6850 and the team will look up the registration by name or address. How Do I Activate My Walk-In Tub Warranty? covers the form itself; this page covers what happens once it has left your hands.

What the Submission Does

Activation is required to put the warranty in force. The lifetime parts warranty belongs to the first purchaser and is tied to the original installation address, which is why the form records where the tub was actually installed and asks for the model and serial number from the label behind the magnetic access panel next to the door. The activation is complete only once both the owner section and the installer section are filled in and signed, a copy of the sales receipt is included, and your installer's license and insurance information is attached. If your only receipt is the invoice from your contractor, that invoice counts as your sales receipt.

Two details on the form sometimes worry owners afterwards. The purchase amount field goes into the warranty record only and is not printed on anything Ella sends you. Entering an email address on the form does not add you to Ella's automated email follow-ups either, because order follow-up emails go to whoever placed the order. You also only need to send the form once, whichever route you use. One complete submission with both signatures and the supporting documents is what puts everything on file, and there is no need to send a partly completed form now and a full one later.

Should You Expect a Call or an Email?

Not necessarily. A reply is not sent automatically in every case, so silence after submitting does not mean the form was lost, and it does not mean it was received either. Rather than wait, follow up. The team answers during business hours, 8:00am to 5:00pm CST Monday through Friday, and can confirm what is on file when you give the name on the order, the installation address and the serial number. The same lookup covers a registration a dealer or installer filed in your name, which Dealers and Installers: How to Activate the Warranty in Your Customer's Name explains, so if your dealer told you they registered the tub, the team can check that too.

If the online form would not accept your submission and you sent photographs or scans of both completed pages through a ticket at ellasbubbles.com/support instead, that ticket is your confirmation trail. The team activates the warranty manually from those pages, and you can reply on the same ticket to ask whether it is done.

If the Activation Message Arrived Before the Tub Did

There is nothing you need to do yet. A message about warranty activation that reaches you before the tub ships is simply a prompt sent when the records show no completed form on file, and the activation page itself says that if your tub is not installed you may fill the form out at a later time. The form cannot be finished before the tub is in your bathroom: it needs the serial number read from the label behind the access panel, and your installer initials a 16 item installation checklist that includes the tub being level with all support legs touching the ground, a dedicated GFCI circuit breaker, the door seal staying watertight after the tub has been filled for at least 20 minutes, and the pumps running for at least 20 minutes with every connection watertight. Should I Activate My Warranty Before My Walk-In Tub Has Shipped? walks through each of those items.

There is no published registration deadline, so waiting for the tub to ship, arrive and be installed is the normal order of events, and the best timing is promptly after installation. On the tub itself, every unit is assembled and tested to order, so timing depends on the model, the options and current stock; the team can confirm the timing for your specific order if you contact them with your order number.

If What You Filled Out Was the Questionnaire on the Support Page

Some owners send in the questionnaire on the support page thinking it is the activation form. That questionnaire is the right first step for a tub problem rather than for activation, and the details it asks for are exactly what the team works from: your serial number, photos of the part involved, a short description of what happens and when it started, and where you purchased. If you have not heard anything, follow up rather than wait: open a ticket at ellasbubbles.com/support or call (800) 480-6850 with the serial number and photos, and the team will confirm the submission was recorded and pick up where you left off. The claim path itself is described in How do I start a warranty claim for my Ella walk-in tub?.

One thing worth knowing up front is that Ella does not send technicians. The team supports your licensed plumber or electrician by phone, email and live video, and once a defect is verified the replacement part ships to the original customer's address at no charge for the part. Before you file, check whether what you are seeing is the air system's Auto Purge, which starts automatically about 20 minutes after the air massage pump is turned off, runs for 120 seconds and is completely normal.

What the Activation Unlocks Later

Once the registration is on file, two things become straightforward. A warranty claim can be matched to your tub by serial number and installation address, so photos and a description are all the team needs to verify a defect and ship the part. And the free accessory for reviews program checks for a received warranty activation before it accepts a claim, so if you have left your reviews and the claim page keeps refusing you, the activation is the first thing to confirm; I Left Reviews but Cannot Claim the Free Accessory. What Now? covers that check and the manual route through a ticket.

Related Guides

• How to Get a Copy of Your Ella Walk-In Tub Warranty Document
• What Is the Serial Number Label on an Ella Walk-In Tub?
• What can void my Ella's Bubbles walk-in tub warranty?

Common Questions