Which pillow or seat riser fits the Ella TransferXXL walk-in tub?

The pillows that fit the Ella TransferXXL are the same suction-cup accessories offered across the walk-in tub line: two head pillow styles, the soft bath wall pillow and the headrest neck support, plus the seat pillow riser for sitting higher. The riser is confirmed for the Elite and most seated tubs, but the published guides do not list the TransferXXL by name, so the right riser shape is matched to your tub by model and serial number through your Ella dealer or the team at (800) 480-6850. One naming note first: the correct model name is TransferXXL. There is no XXXL model in the Ella's Bubbles lineup, and the XXXL label on some older video titles and one schematic refers to this same tub. Walk-In Tub Accessories and Add-Ons: What Is Available and How They Work describes each accessory in general, and this page sorts them for the largest Transfer tub.

Your Tub Is the TransferXXL, Not an XXXL

Older product videos and one 2021 therapy schematic print this model as XXXL or Triple XL. That is an artifact, not a separate model. Current schematic model lists print it as XXL, and the therapy system schematics index notes that XXL on those diagrams means the TransferXXL. When you order an accessory or open a ticket, use the name TransferXXL so the team matches the right seat and jet layout. The tub itself is the largest Transfer model, with an extra large L-shaped outward door for bariatric bathers, wheelchair users and anyone who wants extra room. Its seat is the widest single seat Ella makes at 29 inches, with 18 inches of seat length and 48 inches of interior length, which is why riser width is never the question on this tub.

The Pillow and Riser Options Side by Side

Every Ella pillow accessory attaches with suction cups, so nothing is drilled or glued to the acrylic. The table below lists each option with the figures published for it and what the published guides say about fit on the TransferXXL.

What the differences mean: the two head pillows are a comfort choice between a compact triangle and a larger neck support, and neither depends on the model. The seat riser is where the TransferXXL needs a decision, because the shape depends on which jets sit under your seat, and because the published guides confirm riser fit as the Elite and most seated tubs rather than every model.

Why the TransferXXL Usually Points to the Cutout Riser

Tubs with an air massage package have bidet air jets at the base of the seat. Those jets have no switch of their own and run whenever the air massage runs, so a riser that covers them blocks the airflow. The cutout riser leaves that area open while still raising you about 3 1/2 inches. The TransferXXL product video shows the tub with three-speed air massage with auto purge, hydro massage with an intensity dial and in-line heater, and foot massage jets, so a TransferXXL ordered with an air package is a cutout riser candidate.

Check your order paperwork rather than assuming, because the jets on a Transfer tub are determined by the therapy package purchased. A TransferXXL ordered as hydro-only or soaking has no bidet jets, and the full rectangle is the natural choice there. Two more points decide how the riser sits:

• The riser is 13 inches wide on a seat 29 inches wide, so it covers only the center of the seat. Width is not what decides fit on this tub.
• Suction cups hold only on a clean, flat, smooth section of the shell. Position the riser away from jets, texture lines and the seat edge, and orient the cutout version with its opening over the jets, because it is not reversible.

Does the Ella Seat Pillow Riser Fit Every Walk-In Tub Model? lists the models the guides confirm directly. The Transfer60 is noted there as taking the seat riser with no separate back cushion offered; the guides say nothing either way about a back cushion for the TransferXXL, so ask when you confirm the riser.

Choosing Between the Two Head Pillows

The soft bath wall pillow is a triangular pillow that attaches to the wall and rests on the tub. It is waterproof and easy to clean, and it is the simpler of the two. The headrest neck support is a larger pillow built to work with or without a filler strip. It has a plastic piece that attaches to a filler kit, and if you would rather skip the filler strip, that piece can be removed so the pillow attaches directly to the wall with its suction cups. On a TransferXXL, think about where your head rests against the wall when you are seated on the 29 inch seat, and about whether the wall behind the tub is a smooth surface the cups can grip. Seat height on most Ella models is about 17 inches, and What Are Seat Width and Seat Height on a Walk-In Tub? explains how to measure yourself seated before choosing a riser or pillow.

Caring for Suction Cups and Getting Replacements

Clean the seat or wall and the cups with soap and water, dry the cups, and press them flat. Cups are simple wear items: if one stretches, pops out of its mount or goes missing, open a ticket at ellasbubbles.com/support with a photo of the cushion and the cup mount and a replacement is arranged. Risers and pillows can be added after your original purchase, so there is no need to have ordered them with the tub.

What to Have Ready When You Ask

1. The model name, TransferXXL, and your serial number, found on the label behind the magnetic access panel next to the door.
2. The therapy package on your order paperwork, which tells the team whether bidet air jets sit under your seat.
3. A photo of the seat and of the wall where a head pillow would rest.
4. Which pillow styles you are considering, so the team can match the shape to your seat and confirm the fit.

Related Guides

• Which Head Pillow and Seat Pillow Riser Fit My Ella Walk-In Tub?

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