When the L shape transfer door pins do not line up, the door is usually telling you one of two things: the tub has gone slightly out of level and moved the whole door frame, or one of the two latch pins has shifted inside the door. The L shape door on the Transfer family closes with a 2 latch gear and shaft mechanism. Turning the handle clockwise drives two tapered pins out of the door edge into the striker on the tub frame. The first thing to check is leveling, because a bowed shell moves the striker relative to the pins. Pin alignment and striker plate tightening are the published adjustments for this door, and most cases are resolved at home without parts.

Likely Causes

• The tub out of level, so the frame and striker have shifted relative to the door.
• One pin extending shorter than the other because it has skipped a gear inside the door mechanism.
• The striker plate loose on the frame.
• The door seal sitting off center so the door does not close squarely.
• A striker plate whose weld is separating, which the team reviews from photos.

What to Check, in Order

1. Drain the tub, remove the front apron, and level the deck in both directions until every leg sits solidly on the floor. Follow the leveling guide and re-test the door after each change.
2. With the door open, turn the handle to the locked position and look at the two pins on the latch edge. Both should extend the same distance, about 1 1/2 inches. If one sits noticeably shorter, note which one.
3. Check the seal around the door opening. On a Transfer 60 with an off center seal, adjusting the seal, tightening the hardware and retesting dry resolved the door. Press the seal fully into its channel all the way around.
4. Inspect the striker plate on the frame. If it moves by hand, tighten it, then close the door and confirm both pins enter the striker cleanly. The pins and striker plate guide shows the pin adjustment and what a separating weld looks like.
5. Close the door and rotate the handle through its full travel. It should need only light pressure at first, with the door pressing evenly into the gasket at the end. Everyday use is covered in operating the L shape Transfer door.
6. Fill the tub with the door locked and confirm it stays dry before finishing any surrounding walls.

When to Open a Ticket

If the pins still do not line up after the tub is level and the striker is tight, or if the striker plate is loose because the weld is separating, contact your Ella dealer or the team at (800) 480-6850, or open a ticket at ellasbubbles.com/support. Include your model and serial number, a photo of both pins with the handle locked, a close photo of the striker plate, and a photo of the level on the deck so the team can confirm whether an adjustment or a replacement striker is needed.

Common Questions