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How do I activate my Ella's Bubbles walk-in tub warranty?

Updated September 2026

▶Glossary7
  1. What to Gather Before You Start
  2. How the Two-Page Form Works
  3. Where to Send the Completed Form
  4. Watch: Installation Tips That Mirror the Checklist
  5. What Activation Covers, and What It Does Not Change
  6. Related Guides
  7. Common Questions

To activate your Ella's Bubbles walk-in tub warranty, complete the two-page Warranty Activation Form, have it signed by both you (the owner) and your installer, and return it together with a copy of your sales receipt, either online at ellasbubbles.com/warranty-activation/ or by email to [email protected]. There is no published deadline, and if the form was not completed at installation you can complete it now, but doing it promptly after installation is the best way to make sure your Lifetime Limited Warranty is on file and ready the day you might need it.

Ella's Bubbles Lifetime Limited Warranty banner
Activation puts the Lifetime Limited Warranty on file for your tub and installation address.

What to Gather Before You Start

  • Serial number: on the label located behind the magnetic access panel next to the door, on the seat side of the front apron. It typically begins with the letter M.
  • Model number, SKU, or UPC: on your product page after selecting your options, or on your proposal or invoice.
  • A copy of your sales receipt: it must be returned along with the form.
  • Your installer's credentials: the installer must include the electrician's license and insurance information on the form. If you installed the tub yourself, enter your own information in the installer section.
Ella's Bubbles: Serial Number Location

This short clip shows where the serial number lives, on the inside of one of the removable panels, and explains why it matters: it tells the team when the tub was made, who built it, and which replacement parts are compatible. More detail is in where to find your walk-in tub model and serial numbers. Watch: Ella's Bubbles: Serial Number Location with a full transcript.

How the Two-Page Form Works

The form has a page for the owner and a page for the installer, and both signatures are required. The installer also initials a 16-point checklist confirming the installation was completed and tested correctly:

  1. Tub is level with all leveling legs touching the floor
  2. Electrical work performed by a licensed electrician
  3. Dedicated GFCI breaker installed
  4. Frame grounded
  5. Door seal cleaned with rubbing alcohol
  6. Thermostatic control valve checked on hot and cold
  7. Both diverters checked
  8. Hand shower checked on all settings
  9. Supply lines checked for leaks with diverters on
  10. Drain stoppers open and close, with the locking nut tightened on both
  11. Door seal confirmed watertight after a 20-minute fill
  12. Hydro and air pumps run for 20 minutes with all connections watertight
  13. Chromatherapy light checked
  14. Ozone checked (when ozone runs by itself it makes a light humming noise, which is normal)
  15. Drain fittings checked while the tub drains
  16. Service access to plumbing and electrical retained

Each check is explained in plain language in before your installer leaves: the 16 checks explained.

Where to Send the Completed Form

ChannelDetails
Onlinehttps://ellasbubbles.com/warranty-activation/
Email[email protected]
Fax1-312-666-3551
MailElla's Bubbles, LLC, 2101 S. Carpenter Street, Chicago, IL 60608

The older register link printed on some labels no longer works, so if a QR code or old link fails, simply open the activation page above. If the online form will not accept an entry, open a ticket at ellasbubbles.com/support with your details and the team will confirm your activation on file; more fixes are in warranty activation troubleshooting.

Watch: Installation Tips That Mirror the Checklist

Ellas Bubbles: Walk-In Tubs Installation Tips and Recommendations
Chapters in this video
  1. 0:00 Pre-Installation Checks and Tips Before installation, the video emphasizes checking tub dimensions, inspecting for damage, and leak-testing the tub with water.
  2. 1:34 Dual Drain System Installation The video demonstrates how to install Ella's exclusive dual drain system, showing various configurations and recommending a two-inch house drain.
  3. 3:09 Leveling and Door Alignment The technician levels the tub, ensuring proper door alignment for a leak-proof seal, and advises leaving the door unlocked when not in use.
  4. 3:53 Water Supply and Electrical Connections The video shows connecting fast-fill faucets with three-quarter inch supply lines and emphasizes using GFCI-protected outlets and breakers for electrical connections.

Our Installation Tips and Recommendations video walks through the very items your installer will be initialing. A few highlights worth confirming together before you sign: Watch: Ellas Bubbles: Walk-In Tubs Installation Tips and Recommendations with chapters and a full transcript.

  • Leveling: check every side of the tub with a level and use a slip of paper to confirm all feet are securely on the ground, adjusting the leveling legs as necessary. Proper leveling assures proper door alignment, and proper door alignment is critical to a leak-proof seal.
  • Leak test: we suggest filling the tub completely and leaving the water in overnight to check for leaks, then running the air, hydro, and electrical systems for 20 minutes under inspection with a flashlight.
  • Electrical: connections must use dedicated GFCI-protected outlets, and the breaker box must use GFCI-protected breakers with the appropriate amperage for your tub's components.
  • Supply lines: never over-torque the supply lines. Over-torquing damages the internal gasket and could cause a leak. We recommend 3/4 inch supply lines with shut-off valves.
  • Door seal care: your tub ships with the door locked, so leave it open for a short period so the gasket can regain its shape, and leave the door unlocked when the tub is not in use to extend the life of the gasket.

What Activation Covers, and What It Does Not Change

Activation records you as the original purchaser at the original installation address, which is who the Lifetime Limited Warranty covers; the full terms are in what the Lifetime Limited Warranty covers. The warranty is a parts warranty: after verification with photos, the replacement part ships at no charge, while labor comes from your installer. Activation does not make the warranty transferable, and it does not extend coverage to improper installation, so keep the checklist honest; the choices that affect coverage are listed in what can void my warranty.

Common Questions

Is there a deadline to activate the warranty?
There is no published deadline to activate your Ella's Bubbles walk-in tub warranty. While the activation page states that the form may be completed later if the tub is not yet installed, it is recommended to submit it promptly after installation. If you missed the opportunity to activate it earlier, you can still complete and submit the Warranty Activation Form now to ensure your Lifetime Limited Warranty is on file.
The QR code on my tub will not scan or the link says not found. What now?
If the QR code on your tub will not scan or an old link says "not found," it is because the older register link printed on some labels no longer works. To activate your warranty, simply open the current activation page directly at ellasbubbles.com/warranty-activation/ and submit the two-page Warranty Activation Form there. If the online form will not accept an entry, you can open a ticket at ellasbubbles.com/support with your details for assistance.
I installed the tub myself. Who signs the installer page?
Put your own information in the installer section and initial the checklist after you complete each test. Ella recommends licensed plumbers and electricians, and the electrical work should still be done by a licensed electrician; see installing it yourself.
I bought through a dealer, Home Depot or another retailer. How do I activate?
The same way: use the online form with your receipt from where you purchased. Your dealer or retailer can help identify the model if it is not on your paperwork, and the tub carries the same Lifetime Limited Warranty; see bought through a dealer or installer.
How do I know my activation went through?
To confirm if your warranty activation went through, you can open a ticket at ellasbubbles.com/support. Provide the name on your order and your walk-in tub's serial number, and the support team will verify whether your submission is on file. This ensures your Lifetime Limited Warranty is properly recorded for your tub and installation address.
Where is the serial number?
The serial number for your Ella's Bubbles walk-in tub is located on a label behind the magnetic access panel, which is next to the door on the seat side of the front apron. This serial number typically begins with the letter M. You can also refer to the "Ella's Bubbles: Serial Number Location" video for a visual guide on where to find it.
Is the warranty transferable if I sell the house?
No. It covers the first purchaser at the original installation address and is void if the tub is relocated or ownership changes, though second owners still receive free lifetime technical support and can buy parts. See is my warranty transferable.
Do I really need the sales receipt?
Yes, you do need your sales receipt to activate your Ella's Bubbles walk-in tub warranty. A copy of your sales receipt must be returned along with the two-page Warranty Activation Form. This ensures that the purchase date and place of purchase are on file with your tub's serial number, which is essential for your Lifetime Limited Warranty.
What if I need a warranty part before I have activated?
Open a ticket at ellasbubbles.com/support with photos of the part, a description, your serial number and your contact details. The team will help you complete activation as part of the claim; see how to start a warranty claim.
What goes in each field of the online warranty form?
The item number on your order is the model number, the serial number comes from the label on the tub, place of purchase is Ella's Bubbles or the retailer, the purchase date can be the ship date, and the installer's details are added when known. If the paperwork was lost, the team can look up the serial from your order.
Should I register before the tub is installed?
Registration can wait until the tub is installed, since the installer checkpoints are on the same form. If the online form will not complete, send the details and a note about the attempt through ellasbubbles.com/support so it is recorded.
Can I use my invoice instead of a sales receipt when filing a warranty claim?
Yes, your invoice can serve as proof of purchase when you file a warranty claim for a part. Keep it together with your serial number so the team can quickly verify your tub and confirm the claim. Either your invoice or your sales receipt is acceptable for this purpose.
Does the lifetime warranty cover the tub's pumps and other equipment, or just the shell?
The Lifetime Limited Warranty covers the shell, frame, door, seal, and finish, and it also covers all of the tub's supporting equipment for that same lifetime term. If your owner's manual states a 5-year period for equipment, that text is outdated and does not reflect your actual coverage. Activating your warranty puts these full lifetime terms on file for your tub.
Is the serial number printed on my paid invoice?
No, a paid invoice does not show the serial number, so you will not find it there. Look instead on the packing slip or the packing images from your delivery, or on the label behind the magnetic access panel next to the door. If none of those are available, open a ticket at ellasbubbles.com/support with the name on your order and the team can look it up for you.
Can I file a warranty claim if a control button has fallen off my tub?
Yes, a fallen control button is the kind of issue you can submit as a warranty claim. Open a ticket at ellasbubbles.com/support with photos of the button, a short description, your serial number and your contact details. Once the part is verified as defective, the replacement ships to you and your installer handles the labor.
Who handles my warranty if I bought my tub through Home Depot?
Your warranty still goes through Ella's Bubbles, because Ella's Bubbles is the manufacturer of your tub. Complete the same Warranty Activation Form and include the receipt from where you purchased. If you have questions along the way, visit ellasbubbles.com/support or call (800) 480-6850.

Still need help? Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and our team will be glad to walk you through it personally.

About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.

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