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How do I activate my Ella's Bubbles walk-in tub warranty?
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How do I activate my Ella's Bubbles walk-in tub warranty?
Updated November 2026
To activate your Ella's Bubbles walk-in tub warranty, complete the two-page Warranty Activation Form, have it signed by both you (the owner) and your installer, and return it together with a copy of your sales receipt, either online at ellasbubbles.com/warranty-activation/ or by email to [email protected]. There is no published deadline, and if the form was not completed at installation you can complete it now, but doing it promptly after installation is the best way to make sure your Lifetime Limited Warranty is on file and ready the day you might need it.
What to Gather Before You Start
- Serial number: on the label located behind the magnetic access panel next to the door, on the seat side of the front apron. It typically begins with the letter M.
- Model number, SKU, or UPC: on your product page after selecting your options, or on your proposal or invoice.
- A copy of your sales receipt: it must be returned along with the form.
- Your installer's credentials: the installer must include the electrician's license and insurance information on the form. If you installed the tub yourself, enter your own information in the installer section.
This short clip shows where the serial number lives, on the inside of one of the removable panels, and explains why it matters: it tells the team when the tub was made, who built it, and which replacement parts are compatible. More detail is in where to find your walk-in tub model and serial numbers. Watch: Ella's Bubbles: Serial Number Location with a full transcript.
How the Two-Page Form Works
The form has a page for the owner and a page for the installer, and both signatures are required. The installer also initials a 16-point checklist confirming the installation was completed and tested correctly:
- Tub is level with all leveling legs touching the floor
- Electrical work performed by a licensed electrician
- Dedicated GFCI breaker installed
- Frame grounded
- Door seal cleaned with rubbing alcohol
- Thermostatic control valve checked on hot and cold
- Both diverters checked
- Hand shower checked on all settings
- Supply lines checked for leaks with diverters on
- Drain stoppers open and close, with the locking nut tightened on both
- Door seal confirmed watertight after a 20-minute fill
- Hydro and air pumps run for 20 minutes with all connections watertight
- Chromatherapy light checked
- Ozone checked (when ozone runs by itself it makes a light humming noise, which is normal)
- Drain fittings checked while the tub drains
- Service access to plumbing and electrical retained
Each check is explained in plain language in before your installer leaves: the 16 checks explained.
Where to Send the Completed Form
| Channel | Details |
|---|---|
| Online | https://ellasbubbles.com/warranty-activation/ |
| [email protected] | |
| Fax | 1-312-800-8826 |
| Ella's Bubbles, LLC, 2101 S. Carpenter Street, Chicago, IL 60608 |
The older register link printed on some labels no longer works, so if a QR code or old link fails, simply open the activation page above. If the online form will not accept an entry, open a ticket at ellasbubbles.com/support with your details and the team will confirm your activation on file; more fixes are in warranty activation troubleshooting.
Watch: Installation Tips That Mirror the Checklist
Chapters in this video
- 0:00 Pre-Installation Checks and Tips Before installation, the video emphasizes checking tub dimensions, inspecting for damage, and leak-testing the tub with water.
- 1:34 Dual Drain System Installation The video demonstrates how to install Ella's exclusive dual drain system, showing various configurations and recommending a two-inch house drain.
- 3:09 Leveling and Door Alignment The technician levels the tub, ensuring proper door alignment for a leak-proof seal, and advises leaving the door unlocked when not in use.
- 3:53 Water Supply and Electrical Connections The video shows connecting fast-fill faucets with three-quarter inch supply lines and emphasizes using GFCI-protected outlets and breakers for electrical connections.
Our Installation Tips and Recommendations video walks through the very items your installer will be initialing. A few highlights worth confirming together before you sign: Watch: Ellas Bubbles: Walk-In Tubs Installation Tips and Recommendations with chapters and a full transcript.
- Leveling: check every side of the tub with a level and use a slip of paper to confirm all feet are securely on the ground, adjusting the leveling legs as necessary. Proper leveling assures proper door alignment, and proper door alignment is critical to a leak-proof seal.
- Leak test: we suggest filling the tub completely and leaving the water in overnight to check for leaks, then running the air, hydro, and electrical systems for 20 minutes under inspection with a flashlight.
- Electrical: connections must use dedicated GFCI-protected outlets, and the breaker box must use GFCI-protected breakers with the appropriate amperage for your tub's components.
- Supply lines: never over-torque the supply lines. Over-torquing damages the internal gasket and could cause a leak. We recommend 3/4 inch supply lines with shut-off valves.
- Door seal care: your tub ships with the door locked, so leave it open for a short period so the gasket can regain its shape, and leave the door unlocked when the tub is not in use to extend the life of the gasket.
What Activation Covers, and What It Does Not Change
Activation records you as the original purchaser at the original installation address, which is who the Lifetime Limited Warranty covers; the full terms are in what the Lifetime Limited Warranty covers. The warranty is a parts warranty: after verification with photos, the replacement part ships at no charge, while labor comes from your installer. Activation does not make the warranty transferable, and it does not extend coverage to improper installation, so keep the checklist honest; the choices that affect coverage are listed in what can void my warranty.
Related Guides
- I Did Not Receive an Owner's Manual for My Walk-In Tub. Where Do I Get One?
- How to Get a Copy of Your Ella Walk-In Tub Warranty Document
- Custom-Built Walk-In Tubs: Same Warranty, Same Manual, Same Cleaning Routine
- Is There a Warranty on the Whirlpool Jets and Pumps of a Walk-In Tub?
- How to Get a Copy of Your Invoice or Paid Receipt
- Does Ella Offer an Extended Warranty as My First Year Ends?
Common Questions
Is there a deadline to activate the warranty?
There is no published deadline to activate your Ella's Bubbles walk-in tub warranty. While the activation page states that the form may be completed later if the tub is not yet installed, it is recommended to submit it promptly after installation. If you missed the opportunity to activate it earlier, you can still complete and submit the Warranty Activation Form now to ensure your Lifetime Limited Warranty is on file.
The QR code on my tub will not scan or the link says not found. What now?
If the QR code on your tub will not scan or an old link says "not found," it is because the older register link printed on some labels no longer works. To activate your warranty, simply open the current activation page directly at ellasbubbles.com/warranty-activation/ and submit the two-page Warranty Activation Form there. If the online form will not accept an entry, you can open a ticket at ellasbubbles.com/support with your details for assistance.
I installed the tub myself. Who signs the installer page?
Put your own information in the installer section and initial the checklist after you complete each test. Ella recommends licensed plumbers and electricians, and the electrical work should still be done by a licensed electrician; see installing it yourself.
I bought through a dealer, Home Depot or another retailer. How do I activate?
The same way: use the online form with your receipt from where you purchased. Your dealer or retailer can help identify the model if it is not on your paperwork, and the tub carries the same Lifetime Limited Warranty; see bought through a dealer or installer.
How do I know my activation went through?
To confirm if your warranty activation went through, you can open a ticket at ellasbubbles.com/support. Provide the name on your order and your walk-in tub's serial number, and the support team will verify whether your submission is on file. This ensures your Lifetime Limited Warranty is properly recorded for your tub and installation address.
Where is the serial number?
The serial number for your Ella's Bubbles walk-in tub is located on a label behind the magnetic access panel, which is next to the door on the seat side of the front apron. This serial number typically begins with the letter M. You can also refer to the "Ella's Bubbles: Serial Number Location" video for a visual guide on where to find it.
Is the warranty transferable if I sell the house?
No. It covers the first purchaser at the original installation address and is void if the tub is relocated or ownership changes, though second owners still receive free lifetime technical support and can buy parts. See is my warranty transferable.
Do I really need the sales receipt?
Yes, you do need your sales receipt to activate your Ella's Bubbles walk-in tub warranty. A copy of your sales receipt must be returned along with the two-page Warranty Activation Form. This ensures that the purchase date and place of purchase are on file with your tub's serial number, which is essential for your Lifetime Limited Warranty.
What if I need a warranty part before I have activated?
Open a ticket at ellasbubbles.com/support with photos of the part, a description, your serial number and your contact details. The team will help you complete activation as part of the claim; see how to start a warranty claim.
What goes in each field of the online warranty form?
The item number on your order is the model number, the serial number comes from the label on the tub, place of purchase is Ella's Bubbles or the retailer, the purchase date can be the ship date, and the installer's details are added when known. If the paperwork was lost, the team can look up the serial from your order.
Should I register before the tub is installed?
Registration can wait until the tub is installed, since the installer checkpoints are on the same form. If the online form will not complete, send the details and a note about the attempt through ellasbubbles.com/support so it is recorded.
Can I use my invoice instead of a sales receipt when filing a warranty claim?
Yes, your invoice can serve as proof of purchase when you file a warranty claim for a part. Keep it together with your serial number so the team can quickly verify your tub and confirm the claim. Either your invoice or your sales receipt is acceptable for this purpose.
Does the lifetime warranty cover the tub's pumps and other equipment, or just the shell?
The Lifetime Limited Warranty covers the shell, frame, door, seal, and finish, and it also covers all of the tub's supporting equipment for that same lifetime term. If your owner's manual states a 5-year period for equipment, that text is outdated and does not reflect your actual coverage. Activating your warranty puts these full lifetime terms on file for your tub.
Is the serial number printed on my paid invoice?
No, a paid invoice does not show the serial number, so you will not find it there. Look instead on the packing slip or the packing images from your delivery, or on the label behind the magnetic access panel next to the door. If none of those are available, open a ticket at ellasbubbles.com/support with the name on your order and the team can look it up for you.
Can I file a warranty claim if a control button has fallen off my tub?
Yes, a fallen control button is the kind of issue you can submit as a warranty claim. Open a ticket at ellasbubbles.com/support with photos of the button, a short description, your serial number and your contact details. Once the part is verified as defective, the replacement ships to you and your installer handles the labor.
Who handles my warranty if I bought my tub through Home Depot?
Your warranty still goes through Ella's Bubbles, because Ella's Bubbles is the manufacturer of your tub. Complete the same Warranty Activation Form and include the receipt from where you purchased. If you have questions along the way, visit ellasbubbles.com/support or call (800) 480-6850.
What should I do if I discover concealed damage after my walk-in tub is installed?
Concealed damage claims are handled by the tech support team, so open a ticket at ellasbubbles.com/support with photos and a description of the damage. Depending on your situation, you may be offered compensation or a replacement unit, though a replacement requires that you still have the original packaging. Call (800) 480-6850 if you have questions along the way.
Does an automated warranty registration email mean my warranty is already activated?
No, automated emails about warranty registration are informational only and do not affect your actual warranty status. Your Lifetime Limited Warranty is only on file once your completed two-page Warranty Activation Form and sales receipt have actually been received and processed. If you want to confirm your activation is on file, open a ticket at ellasbubbles.com/support with your serial number.
How many drains does my Ella's Bubbles walk-in tub actually have?
Your Ella's Bubbles walk-in tub has one 2-inch gravity floor drain with an overflow and an emergency pull-up chain. The drain body under the tub has multiple ports so your installer can connect the house drain line from either direction, with caps placed on the unused ports, but the tub itself uses a single drain opener. This design gives your installer flexibility in positioning your house drain without changing how your tub actually drains.
Do clearance tubs have the same warranty as other Ella's Bubbles walk-in tubs?
Most regular-priced Ella's Bubbles tubs carry a lifetime warranty on parts and supporting equipment. Clearance items have different warranty terms, so the terms should be reviewed for each specific tub. If you are unsure which applies to yours, visit ellasbubbles.com/support or call (800) 480-6850.
Who is responsible for activating the warranty, me or the company I bought from?
Warranty activation is the responsibility of the customer who owns the tub, not the reseller. You can complete it yourself on the Ella's Bubbles website. To check on your warranty status, contact Ella's Bubbles directly, especially if you purchased through a third-party reseller.
Can my installer submit the warranty activation form for me?
Yes, your installer can submit the warranty information on your behalf. The two-page Warranty Activation Form still needs both your signature and your installer's signature, and it must be returned with a copy of your sales receipt. You can submit it online at ellasbubbles.com/warranty-activation/ or by email to [email protected].
Where do automated emails go after a warranty form is submitted?
Automated emails about warranty submission or website activity may be sent to the email address provided on the form. If your installer submits the form for you, check which email address is entered so the messages reach the person you want. These emails are informational, so open a ticket at ellasbubbles.com/support if you want to confirm your activation is on file.
Who should I contact first about warranty questions if my tub came through a builder or dealer?
If your tub was purchased through a builder or dealer, it is best to contact them first about warranty questions or any issues, since they are the ones who purchased it from Ella's Bubbles. You can also visit ellasbubbles.com/support or call (800) 480-6850 and the team will help you from there. Keep your serial number and the name the warranty is registered under handy so your tub can be verified.
Does medical insurance cover the cost of a walk-in tub?
Medical insurance may cover a walk-in tub, but coverage depends on your provider. Contact your insurance provider directly and ask your doctor for the paperwork needed to file a formal request. Even a partial benefit is worth asking about, so it is a good idea to start that conversation early.
What if my walk-in tub has no label or serial number on it?
Genuine Ella's Bubbles tubs carry a label with a serial number on an access panel on the seat side of the tub. If a walk-in tub has no label, it is not an Ella's Bubbles product or it is a knockoff. If you are unsure about your tub, visit ellasbubbles.com/support or call (800) 480-6850.
Does the warranty stay with a rental property or business that purchased the tub?
The warranty is tied to the purchaser. If a rental company or other business purchased the tub, the warranty goes with that purchaser. If an individual purchased it, the warranty goes with that individual.
What markings should I see on a genuine Ella's Bubbles walk-in tub?
A genuine Ella's Bubbles tub has a label with a serial number on an access panel on the seat side of the tub. Serial numbers start with the letter M. Having this label is a good sign you can activate your Lifetime Limited Warranty.
What should I do if my warranty paperwork is still inside the tub's box and I cannot get to it?
No problem at all! You can complete the Warranty Activation Form online at ellasbubbles.com/warranty-activation/ without the paper copy. Fill it out once the tub is installed, with both your signature and your installer's, and include a copy of your sales receipt. If you have questions along the way, visit ellasbubbles.com/support or call (800) 480-6850.
Still need help? Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and our team will be glad to walk you through it personally.
About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.
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