If you are asking how the aromatherapy option works, here is the simple version: it is a canister built into the tub's plumbing, a four part assembly that lets you insert and replace scents or essential oils so the fragrance is carried into the bath while the tub runs. It is an ordered option rather than a standard feature, so the first thing to check is whether the canister was part of your order. Oils are never poured straight into the water on a jetted tub, because they can foul the pumps and jets and mean more frequent cleaning. The full description is in the aromatherapy option and how it works.

Likely Causes

• The aromatherapy canister was not on your order, so there is nothing on the tub to hold the scent.
• Scent beads or crystals were placed in the water or in a loose tray instead of inside the canister, so the fragrance never reached the flow.
• The canister is present but empty, or the scent inside it has been used up.
• Oils were added to the bath water, which is not how the system is meant to be used and can foul the pumps.

What to Check, in Order

1. Confirm from your order whether the aromatherapy canister was included. The therapy package inclusions cheat sheet lists what each package brings, and the canister is an add on rather than a standard item.
2. Locate the canister. It is a four part assembly on the tub's plumbing, not a loose tray in the bathing well; if you cannot find it, a photo lets the team point to it on your model.
3. Open the canister, insert your scent or essential oil, close it, and fill the tub past the highest jets before running the pump so the fragrance is carried into the bath.
4. Do not add oils, beads or bath products directly to the water on a jetted tub. The rules for what may and may not go into the water are in Epsom salts and bath products rules.
5. If your tub has no canister and you would like one, ask your Ella dealer or the team whether the option is available for your tub.

When to Open a Ticket

If you cannot find a canister, have a tray marked "aroma" and are not sure where it goes, or the scent is not coming through, send a photo of the tray or canister, a photo of the tub's accessible plumbing, and your order details to your Ella dealer or the team at ellasbubbles.com/support or (800) 480-6850. The team confirms from your order whether the canister was included and identifies the part from your photos.

Common Questions