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How Does the Aromatherapy Option on My Tub Work?

Updated September 2026

▶Glossary5
  1. Likely Causes
  2. What to Check, in Order
  3. When to Open a Ticket
  4. Related Guides
  5. Common Questions

If you are asking how the aromatherapy option works, here is the simple version: it is a canister built into the tub's plumbing, a four part assembly that lets you insert and replace scents or essential oils so the fragrance is carried into the bath while the tub runs. It is an ordered option rather than a standard feature, so the first thing to check is whether the canister was part of your order. Oils are never poured straight into the water on a jetted tub, because they can foul the pumps and jets and mean more frequent cleaning. The full description is in the aromatherapy option and how it works.

Likely Causes

  • The aromatherapy canister was not on your order, so there is nothing on the tub to hold the scent.
  • Scent beads or crystals were placed in the water or in a loose tray instead of inside the canister, so the fragrance never reached the flow.
  • The canister is present but empty, or the scent inside it has been used up.
  • Oils were added to the bath water, which is not how the system is meant to be used and can foul the pumps.

What to Check, in Order

  1. Confirm from your order whether the aromatherapy canister was included. The therapy package inclusions cheat sheet lists what each package brings, and the canister is an add on rather than a standard item.
  2. Locate the canister. It is a four part assembly on the tub's plumbing, not a loose tray in the bathing well; if you cannot find it, a photo lets the team point to it on your model.
  3. Open the canister, insert your scent or essential oil, close it, and fill the tub past the highest jets before running the pump so the fragrance is carried into the bath.
  4. Do not add oils, beads or bath products directly to the water on a jetted tub. The rules for what may and may not go into the water are in Epsom salts and bath products rules.
  5. If your tub has no canister and you would like one, ask your Ella dealer or the team whether the option is available for your tub.

When to Open a Ticket

If you cannot find a canister, have a tray marked "aroma" and are not sure where it goes, or the scent is not coming through, send a photo of the tray or canister, a photo of the tub's accessible plumbing, and your order details to your Ella dealer or the team at ellasbubbles.com/support or (800) 480-6850. The team confirms from your order whether the canister was included and identifies the part from your photos.

Common Questions

Do I just pour essential oil into the tub water?
No, you should never pour essential oils directly into the tub water on a jetted tub. Oils can foul the pumps and jets, leading to more frequent cleaning. Instead, essential oils or scents should be inserted into the aromatherapy canister, which is a four-part assembly built into the tub's plumbing.
Can I order aroma discs or refills from Ella's Bubbles?
The aromatherapy canister is designed to accept scents or essential oils that you insert and replace yourself. You can ask your Ella dealer or the support team what refills, if any, are available for your specific canister. The team can be reached at (800) 480-6850 for assistance with refill inquiries.
Why did my aromatherapy beads not dissolve and why do I smell nothing?
Aromatherapy beads dropped directly into the water or placed in a loose tray will not dissolve or disperse scent because they are not part of the tub's water flow. For aromatherapy to work, scent beads or essential oils must be placed inside the aromatherapy canister, which is a four-part assembly built into the tub's plumbing. To confirm if your tub has this canister, check your original order or send a photo to the support team, who can verify its inclusion.
Is aromatherapy standard on the Capri?
Aromatherapy is an ordered option, not a standard feature, on any Ella's Bubbles walk-in tub model, including the Capri. To confirm whether the aromatherapy canister was included with your specific tub, you should check your original order details. The therapy package inclusions cheat sheet also lists what each package brings, as the canister is an add-on item.
Where does the tray that says aroma go on my tub?
If you have a tray marked "aroma" and are unsure where it goes on your tub, you should send a photo of the tray and a photo of the tub's accessible plumbing to the Ella's Bubbles support team. The team will identify the part from your photos and provide instructions on exactly where it mounts on your specific model.

About this guide. Answers in the Ella’s Bubbles Support Center are compiled from real conversations with tub owners, our technicians’ notes and the product documentation, then reviewed by our team. Tub models and options have evolved over the years, so a detail here may differ slightly from your exact tub. If something looks different on yours, send us your serial number and a specialist will confirm it for your model.

Related guides

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