Yes, both the front apron and the small plastic brackets that hold it can be replaced. If a few brackets snapped during a tight installation, count how many broke and send a photo, and the team sends replacements. If the apron itself is cracked, the whole panel is replaceable after you send photos of the damage and of the tub label, and it ships by UPS to the address you give. The apron is held by only three screws along the bottom and slides out from under the door frame, so swapping it is a straightforward job for your installer.

How the Apron Is Attached

The front apron is one continuous acrylic face that runs the full width of the tub, including the magnetic access panel area. Its top edge tucks under a lip around the door frame and the tub rim, and three screws along the bottom edge lock it in place. Each screw sits under a white plastic cap. The plastic brackets on the frame guide and support the apron so it sits flush. If your apron is popping loose rather than broken, start with why the front panel keeps popping off, and if it will not sit flush see adjusting the apron gap and brackets.

Broken Brackets

Brackets can break when the tub is pushed sideways in a tight alcove or when the apron is forced on at an angle. A broken bracket or two will not stop the apron from mounting, but the panel may rattle or bow, so replace them.

1. Count the broken brackets and photograph them, ideally with the apron off so the frame is visible.
2. Open a ticket at ellasbubbles.com/support with the photo, the count and your serial number, or call (800) 480-6850.
3. When the new brackets arrive, snap them onto the frame in the same positions as the originals.
4. Refit the apron exactly the way it was originally screwed. Put every original screw back in its original hole, because the apron is designed to be attached with its screws, not by the brackets alone.

Replacing the Whole Apron

A cracked or broken apron is most often the result of lifting or dragging the tub by its face during installation. The shell and the plumbing are usually unharmed, and only the face needs to change.

1. Photograph the entire front of the tub, a close-up of the damage and the serial label on the back or behind the access panel.
2. Note any controls mounted in the apron, such as a heater button in the top corner, so the replacement matches your tub's configuration.
3. Open a ticket with the photos. The team confirms the correct apron for your model and the shipping cost, and the panel ships by UPS.
4. To remove the old apron, pop off the three white caps along the bottom, take out the three screws and slide the panel down and out from under the door frame.
5. Slide the new apron up under the frame, refit the three screws and press the caps back on.

Damage caused during installation or by moving the tub is not a manufacturing defect, so the installer or homeowner purchases the replacement apron. If the caps are what went missing, those are supplied separately, see white screw caps and trim for the front panel.

Have the Installer Call from the Job Site

When a contractor is on site, it is best for the contractor or the homeowner to call the support line directly rather than relaying through a third party. The team can look at the tub over a video call, confirm the part and add the notes to your ticket, which avoids repeat visits. Ella does not send technicians, so the fitting is done by your installer with free technical support from the team.

Related Guides

• How to Remove and Reattach the Front Apron on Your Walk-In Tub
• Ordering a Replacement Front Apron: Fit, Freight Shipping and Tracking
• End Panels, Extension Panels, and Aprons: Getting the Right Replacement Panel

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.