Common Questions About Replacement Parts: Parts Lists, Diagrams, Photos, Addresses and Old-Part Returns

Replacement parts for Ella's Bubbles walk-in tubs are handled by Technical Support, not through a catalog or a listing on the website. Open a ticket at ellasbubbles.com/support or call (800) 480-6850, describe the problem, attach a few photos, and the team confirms the exact part for your tub's faucet set and door family before anything ships. This article answers the questions we hear most often about that process. It does not repeat the step-by-step ordering walkthrough or the guide to finding your model and serial numbers, which have their own articles.

There Is No Public Parts List, and That Is on Purpose

Ella's Bubbles does not publish a parts list or catalog. Ella tubs have been built across several door families and many years, and a part that looks right for one family may not fit another: diverter valves fit two different deck-hole sizes, older thermostatic valves used different supply connections than the current one, and push-button air hose has changed over time. Rather than have you guess from a catalog, Technical Support matches the part to your specific tub. The team confirms the part, confirms whether it is covered under the parts warranty, and confirms the next steps with you.

No Universal Parts Diagram or Air-Hose Schematic

Owners and installers often ask for an exploded diagram. There is no universal parts diagram for the tubs, and there is no schematic for the air-massage hoses; all of the air lines attach to the air manifold at the top of the tub behind the seat. Where a diagram would normally be used, the team works from photos and, for common repairs, points you to a short video showing how the part comes apart. Identification by photo is quick and reliable, so a couple of clear pictures usually settle the question in one exchange. Electrical diagrams are a different matter: the team can send the electrical diagram for your therapy configuration on request.

Start with the Serial Label

Watch: Ella's Bubbles: Serial Number Location with a full transcript.

The video explains that the serial number is on the inside of one of the removable panels, and that the information on it tells the team when the tub was made, who made it, and which replacement parts are compatible with it. The published FAQ gives the exact spot: the label behind the magnetic access panel next to the door. A photo of that label is the single most useful thing you can attach to a parts request. Pull the magnetic panel off by hand, photograph the sticker, and put the panel back. If you are not certain the tub is an Ella at all, the guide to identifying the brand and model shows what to look for.

What to Put in the Request

• Your tub model, if you know it, and the serial number from the label (or a photo of the label).
• Where the tub was purchased and whether you are the original owner. The team asks this on nearly every parts request because it determines warranty handling.
• An approximate installation date.
• Which faucet set is on the tub: 2-piece single lever, 5-piece with red and blue handles, or the thermostatic set with the chrome deck plate. A photo is fine if you are not sure.
• A description of the symptom: where the water is coming from, which button or pump is affected, what happened just before the failure.
• A street address for delivery and a phone number. Parts ship by UPS, so a PO box cannot be used.

Photos That Help the Team Identify a Part

• The part itself, plus a wider shot showing where it sits on the tub.
• For a diverter valve: the top of the valve with the handle removed, or the size of the deck hole (1 1/4 inch or 1 3/4 inch).
• For a door: the whole front of the tub so the hinges and door frame are visible.
• For a leak: the exact spot, ideally with the water visible, or a short video of the drip.
• For a drain plug gasket: the gasket on the other plug, so a match can be confirmed.
• For push-button hoses: whether the hose is clear or red, and whether the white mounting nut is still attached.
• For a faucet valve that will not shut off: the handle in the off position with water still flowing.

Addresses and Canada

Parts ship UPS to a street address. Shipments to Canadian addresses are possible; under the published shipping policy, customs, duties and any other fees applied to an international shipment are the customer's responsibility, and the team confirms the details with you before the part ships. There are no authorized Ella parts providers in Canada, so requests from Canadian owners come to the same team. Tracking, delivery timing and carrier questions are covered in the replacement part shipping article..

Old Parts, Return Labels and Testing

Most replacement parts do not need to be returned; the team will tell you when you can discard the old one. The exception is the blue control box: a replacement box ships with a return label so the old box can be sent back for diagnosis. Occasionally the team asks for another part back (a faucet, a gasket, a supply line) and includes a return label in the package in the same way. Replacement hoses, sprayer heads, pumps and control boxes are tested at the warehouse before they ship, and a replacement control box is configured for your tub in advance, so the configuration step shown in the control-box reset video is not needed on a new box. The full sequence is in what happens after a warranty part is approved.

How Part Names Are Written

Push buttons are named by function, so the team asks which air switch you need: Water, Air or Light, plus the microbubble button on tubs that have one. Extended-length air hose is included with replacement buttons to make it easier to fish the hose around to the box. Diverter valves on the thermostatic faucet are named by the diagram on the cap: the spout diverter or the sprayer diverter. Faucet handles are named by finish: chrome, brushed nickel, black or gold. Other common names you will see are drain plug, drain plug stem, drain cable, door seal, sprayer hose and sprayer head.

Parts for Other Brands and Older Ella Tubs

Ella's Bubbles parts are designed for Ella tubs, and Technical Support verifies the brand and place of purchase before supplying a part. For another manufacturer's tub, the best source is that manufacturer or a local plumbing supplier, since seals, latches and valves differ between brands. Older Ella tubs are a different story: lifetime technical support covers every Ella tub, and the team keeps legacy parts or identifies a current equivalent, as described in parts and support for older Ella tubs.

Related Guides

• Is There a Cup Holder for My Walk-In Tub, and Which Tubs Fit the Swivel Tray?
• A Jet Nozzle Broke Off: Why Some Jets Are Directional and Others Fixed, and How to Get the Right Replacement
• How to Order a Replacement Part for Your Ella Walk-In Tub
• Replacement Door Hinges for Ella Bathroom Vanities: How the Team Matches Them
• Replacing a Failed Thermostatic Control Valve: Cleaning First, Cartridge Versus Whole Valve, and How to Order
• Replacement Air Jets, Quick-Connect Elbows and Air Tubing

Common Questions

For anything specific to your model, serial number or faucet set, open a ticket at ellasbubbles.com/support or call (800) 480-6850 and the Ella's Bubbles team will confirm the exact part.