Shipping Your Tub to Your Plumber or Installer Instead of Your Home

Yes. If a curbside freight delivery at your home is not practical, Ella's Bubbles can ship your walk-in tub directly to your plumber's or installer's business address instead. Give the team that address, a contact name and a phone number the carrier can call, and the tub is invoiced and shipped there rather than to your home. This is a common arrangement for communities that restrict truck deliveries and for anyone who cannot be home for a delivery window or move a crated tub once it is on the ground.

Why Ship to the Installer

Standard tub shipping is curbside delivery with liftgate service: the freight carrier lowers the crate to the ground at the curb, and moving it inside is up to you and your installer. That works for most homes, but not all. Some communities require prior permission for curbside deliveries. Some customers are not able to wait half a day for the truck, or are not set up to receive a heavy crate and move it into the house. Shipping to the installer's shop solves all of that. The installer receives the tub at a location with the people and equipment to handle it, inspects it, and brings it to your house on installation day.

What to Give the Team

1. The full street address of the plumber's or installer's business, exactly as it should appear on the shipping paperwork.
2. A contact name at that location, usually the installer or the shop manager.
3. A phone number the freight carrier can call to schedule the delivery. If the shop can accept delivery at any time and does not need a notification call, say so, but still provide a number in case the driver needs it.
4. Whether the shop needs a liftgate truck. A business with a loading dock may not need one, but many plumbing shops do.
5. Optionally, a note with your name and the final installation address so the installer knows which job the crate belongs to.

Your Ella dealer or the team at (800) 480-6850 can update the ship-to address on your invoice and send you a corrected copy to confirm.

Changing the Address After You Have Ordered

If you already placed the order with your home address, you can still redirect it to the installer as long as the tub has not shipped. Contact the team, confirm the new address and contact details in writing, and ask for an updated invoice showing the change. Ella ships once you have confirmed those details, so make the change as early as you can. What happens after you place your order explains the steps between payment and shipment.

Delivery Details for a Business Address

When the destination changes, the team checks whether the new address is residential or commercial and whether liftgate service and a delivery notification call are needed, then reflects the updated shipping arrangement on your invoice. Confirm those details when you send the new address so the carrier arrives with the right equipment. How freight delivery works explains each of these factors.

Inspect the Tub on Arrival

Whoever receives the crate should inspect it with the driver present, note any damage on the delivery receipt and keep all packaging. Ask your installer to do this on your behalf, and to open the crate and check the tub for concealed damage soon after. Freight damage claims must be filed within 48 hours of receipt, so report any damage right away through ellasbubbles.com/support or (800) 480-6850.

Related Guides

• My tub arrived damaged. What should I do in the first 48 hours?
• Your walk-in tub has arrived, how to inspect the delivery before signing
• What Is in the Crate: Loose Parts, Panels, Supply Lines, Drain Caps and Documents to Account for Before the Installer Starts

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.