Can I Request a Call Back From an Ella's Bubbles Representative?

Yes, you can ask for a call back. Leave a voicemail on (800) 480-6850 with your name, number and a short description, or open a ticket at ellasbubbles.com/support with the best phone number to reach you. The phone line is answered Monday through Friday, 8:00 am to 5:00 pm Central time, so it is not a 24-hour line, but the ticket form is open around the clock. The full contact picture is in How to Reach Ella's Bubbles Support: Hours, Location, the Ticket Form, the Phone Line, Live Chat and What to Have Ready. This page focuses on the call back itself.

Two Ways to Ask for a Call Back

There are two public routes to Ella's Bubbles, and both can end with a representative calling you.

• Leave a voicemail on (800) 480-6850. If you call outside support hours and reach voicemail, leave your name, your number and a short description of what you need. Say the number slowly, and make it the number you actually answer.
• Open a ticket at ellasbubbles.com/support. The ticket form is open at any hour. Each ticket is time-stamped when you send it, and the team works new tickets in order once the office opens. Include the phone number you want the team to use, plus a line saying that you would like a call.

The ticket form also asks for your preferred contact method. If you would rather not be phoned, choose email and the team will honor that preference instead of calling. If you do want a call, make sure the form does not say email only.

Tickets are the most reliable of the two paths. Your photos, model and serial number stay together in one thread, so whoever picks up the phone already has the details in front of them.

Phone Hours, and Whether the Line Is Open 24 Hours

The line is not open 24 hours. Here is the published schedule:

• The phone line is answered Monday through Friday, 8:00 am to 5:00 pm Central time, from Chicago.
• Live chat on ellasbubbles.com is staffed during the same weekday hours.
• There is no weekend phone support.
• The ticket form at ellasbubbles.com/support is open around the clock, every day.

The team responds during business hours, so a call back comes inside the weekday window. A voicemail or ticket sent on a Saturday or Sunday waits until the office opens, and tickets are then worked in order. Ella's Bubbles does not publish a guaranteed call back time, so this page does not promise one.

The hours are stated in Central time, so convert from your own time zone when you plan to be near the phone. If a visit is what you are really after, What are the Chicago showroom hours and can I visit on weekends? explains that showroom visits are also arranged in advance through the same weekday line.

When you call during open hours you do not need to ask for a particular department. Whoever answers can help with technical questions, parts and order questions, or route you to the right person.

What to Include so One Call Back Is Enough

A call back goes best when the representative already knows what you need. Put these in your ticket, or have them ready when the phone rings:

1. A description of the problem or question.
2. Photos or a short video, when there is something to see.
3. The model and serial number, found on the label inside the removable panel.
4. The installation address.
5. Where you purchased the tub.
6. The best phone number, and your order or ticket number if you already have one.

The serial number is especially helpful because it lets the team match the right information and parts to your exact unit. Lifetime technical support comes with every Ella tub, no matter where it was purchased, so you do not need to prove anything before asking for a call.

If the issue needs hands-on work, the conversation will be about getting the right part to you. Ella ships parts and supports a local licensed plumber or electrician with free lifetime tech support, so it is a good idea to have your contractor's availability in mind when the team calls.

If You Called a Number That Did Not Work

Over the years other phone numbers have circulated in old manuals, on tub stickers, in chats and on business cards, and some of them have been retired. A direct line for a former staff member written on an invoice is a common example. If the number you tried is not in service, simply call (800) 480-6850 or open a ticket, and the team will pick up right where you left off. Nothing about your tub, your coverage or your support access changes when an old number is retired.

The Tech Support Number I Have Is Not in Service. How Do I Reach Ella's Bubbles? lists the likely causes and what to check, in order. If you bought through a dealer, your Ella dealer is another route for service. The team can also help if the dealer's number has changed or the dealer has closed.

Calls That Come from Someone Other Than the Support Team

Not every call about your order comes from Ella's Bubbles, so it helps to know who else may ring.

• The freight carrier. The carrier uses the phone number on the order to arrange delivery of a walk-in tub. Check that the name, address and phone number on your confirmation invoice are correct. When a dealer has the tub shipped straight to your home, the dealer enters your phone number as the delivery contact, as described in Dealer Orders Shipped Straight to the Customer: Drop Shipping and What Paperwork Travels With the Tub.
• Replacement part updates. These normally arrive by email, not by phone. The tracking number is emailed as soon as the shipping label is created. If it has not reached you, reply on your existing ticket or call (800) 480-6850 with your order or ticket number and the team will resend it. Where Is My Replacement Part? Tracking, What Support Can See, Faster Options, PO Boxes and Canada explains what the team can see once the carrier has the package.

Keeping one working number on your order, your ticket and your voicemail message means every one of these calls reaches you the first time.

Common Questions