Shipping a Walk-In Tub Overseas: What the Team Needs, Freight Forwarder Pickup, and Warranty Parts Abroad

Yes. Ella's Bubbles ships walk-in tubs to destinations outside the United States and Canada, and every tub is assembled and tested in Chicago before it is packed for the trip. Because freight is arranged for each destination individually, the team at (800) 480-6850 needs your complete delivery address and a working phone number before shipping options for your order can be confirmed. The general process for ordering from outside the lower 48 states is covered in Ordering From Canada, Alaska, Hawaii, or Internationally. This article covers the details that come up on true overseas orders.

What the Team Needs Before an Export Order Can Move

1. The full delivery address, including country, region and postal code. Freight is arranged per destination, so a city name alone is not enough.
2. A working phone number. The carrier needs a local contact to arrange the delivery, and shipping options cannot be confirmed without one.
3. The model, door side and therapy options you want, since these decide the size and weight of the packed tub that the freight is based on. If you are unsure whether you want a soaker or a jetted tub, say so, and the team can help you choose.

Customs, Duties and Other Charges

Ella's Bubbles is not responsible for customs, tariffs, taxes, storage or other charges that arise after the tub ships. Those are your responsibility, so check with your local customs authority or a broker before your order is placed. How duties and brokerage appear on an order is explained in Sales Tax, Customs Duties and Brokerage on a Walk-In Tub Order, and the way weight and distance drive freight is covered in how freight weight, distance and liftgate delivery work.

Inspect on Arrival

Treat the delivery as your inspection point. Photograph the packaging before it is opened, photograph the tub and every loose component as soon as the packaging comes off, and contact the team right away if anything is cracked, bent or missing. Keep all packaging until the tub has been filled and run once. The claim process for damage in transit is described in how to file a freight damage claim.

Using Your Own Freight Forwarder

You may have a freight forwarder collect your order from the Chicago manufacturing facility instead of shipping through the carrier the team arranges. Tubs are assembled and tested to order, so your order must be placed and paid before it is built, and the team lets you know when it is ready for collection. Give the forwarder the shipping weight and dimensions from the specification sheet for your exact configuration so space can be booked accurately.

Electrical Supply in Your Country

Electrical requirements depend on the model and the therapy package, so there is no single answer for every export order. Have a licensed electrician in your country review the specification sheet for the exact configuration you plan to order and confirm what the local supply can deliver before the order is finalized. Ella does not send technicians abroad or anywhere else. Installation and any later service are done by a local licensed plumber and electrician, with the team providing manuals and phone or video guidance.

Distributors and Container Orders

Businesses ordering a full container choose the models they want and tell the team how many of each so the container fit can be assessed. Every tub is water tested and electrically tested with the pumps running, faucets are preinstalled, and each unit is repacked in its box before loading. Warranty parts for distributor stock normally travel with the next container rather than by separate international shipment, so the team recommends stocking spare pumps and common parts to cover damage that can happen while tubs are carried into a bathroom.

Warranty Parts After Delivery

The parts warranty belongs to the original owner at the original installation address, and that applies outside the United States as well. Replacement parts for the original customer are supplied without charge under the warranty, and international shipping of the part is an additional cost. In some cases a part such as a door gasket ships directly from the partner factory overseas rather than from Chicago. How part shipments are tracked is covered in Where Is My Replacement Part?. For a broad picture of the lineup before you choose a model, see the general overview of Ella walk-in tubs.

Related Guides

• Electrical requirements by model: dedicated GFCI circuits for your walk-in tub
• How to Order a Replacement Part for Your Ella Walk-In Tub

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Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.