If a factory fitting such as a supply line failed and water damaged your bathroom or the room below, gather three things before you open a ticket: photos of the damage, photos of the failed part showing the exact spot the leak came from, and the contact information for the contractor who installed the tub. Support forwards that package to the corporate team, who review the report and handle the claim from there. The replacement part itself ships under the lifetime parts warranty, while any request about damage to your home is handled as a separate review, because the published warranty covers parts only.

First, Stop the Water and Get the Part Replaced

Shut off the supply to the tub and have your plumber confirm which fitting failed. Then open a ticket at ellasbubbles.com/support or call (800) 480-6850 with your serial number, a description of what happened and a photo of the failed part. The warranty claim guide lists what the team needs. Parts ship under the warranty and a local licensed plumber installs the replacement. Keep the old part. The team will want to see it, especially the area around any nut or connection where the leak appeared, so do not let it go out with the debris.

What to Send for the Damage Review

1. Photos of the damage to the bathroom, ceiling, flooring or any room below, taken before repairs if at all possible.
2. Close-up photos of the failed part. For a supply line, photograph the fitting and the nut where the water escaped.
3. The name and contact information of the contractor who installed the tub. The review looks at both the part and the installation.
4. Your serial number and a short written description of what happened and when you noticed it.

Send everything through a single ticket so it stays together. Support does not decide the outcome. The package goes to the corporate team, who review it and handle the claim. Because that review happens off the support line, allow time for a response and reply on the same ticket if you have anything to add.

What the Published Warranty Says

The Lifetime Limited Warranty covers the tub and its supporting equipment on a parts-only basis. It expressly excludes water damage to the home and incidental expenses connected with removing or replacing a part. That is why the replacement fitting ships under the warranty, while a request about damage is reviewed case by case rather than promised in advance. The team cannot quote an outcome before the review, and this article does not either.

If You Bought Through a Retailer

Tubs purchased through a retailer follow the same process for the part and the review. The retailer purchase guide explains what to have ready and how support, parts and warranty work for those orders. Damage that happened in transit rather than after installation is a different process, covered in what to do when a tub arrives damaged.

Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.