Your walk-in tub model and serial numbers live in two places. The serial number is on a label behind the magnetic access panel next to the door, on the inside of that removable panel, and it typically begins with the letter M. Your model name, SKU and UPC appear on your product page after selecting options and on your proposal, invoice or order confirmation. Pull the magnetic panel gently away from the frame and you will find the label inside. Support requests, parts orders and warranty activation all go faster when you have these numbers ready.

Why the Serial Number Matters

Your tub serial number is an important piece of information. As the video explains, it is located on the inside of one of the removable panels, and the information it provides allows us to see when the tub was made, who made it, and which replacement parts are compatible should there be any issues. That last part is the key: many parts such as latches, gaskets, touchpads, faucet cartridges, air hoses and control boxes vary by model and production year, and the serial number is how we guarantee the right part ships to you the first time.

How to Find It, Step by Step

1. Locate the access panel on the tub apron next to the door, on the seat side. It is held in place magnetically on most models; on others the apron panels are held by clips, screws or velcro tape.
2. Pull the panel gently away from the frame. No tools are needed on a magnetic panel. If it feels tight, work from one corner.
3. Look for the label just inside the opening, or on the reverse of the large access panel, and note the full serial number. A quick phone photo of the whole label is the easiest way to keep it, and the team reads more than the serial from it.
4. Replace the panel by setting it against the frame so the magnets catch.

Where to Find Each Number

Serial Number or Model Number?

They are different things, and owners often send one when the team asks for the other. The serial number identifies your individual tub and is what the team uses to look up its build and order history. The model number identifies the product; on a Deluxe, for example, it takes a 93xxx or 03xxx form that does not look like a serial. If all you have is the serial, send it; the team can work from it. If you have the original invoice, a photo of it answers both questions at once, including which faucet was ordered. If you are not even sure the tub is an Ella, start with is my tub an Ella?, which shows how the door family and faucet identify the model.

When You Will Be Asked for These Numbers

• Warranty activation: activate online at ellasbubbles.com/warranty-activation or with the PDF application. If the QR code on the tub is damaged or points to an old address, just open that link. Details are in how do I activate my warranty.
• Parts orders and warranty claims: include the serial number with your photos and description when you open a ticket; see how to order replacement parts.
• Finding your documents: with your model identified, every product page has a Downloads tab with the spec sheet, manual, operating and cleaning instructions, and warranty form. The manuals and drawings by model article maps each model to its documents.

Cannot Find the Label?

If the label is missing or unreadable, check your purchase receipt, proposal or invoice for the model details, then contact the team with those purchase details and a photo of the outside of the tub showing the door and faucet. The team can identify most models from that photo, and can look up an order by the purchaser's name. If you moved into a home with an Ella tub and have no paperwork, the photo and any label fragments are enough to get started; is my warranty transferable explains what support a second owner receives.

Common Questions

Still need help? Open a ticket at ellasbubbles.com/support with your serial number, or call (800) 480-6850, and our technical support team will be glad to walk you through it, including by live video.