Ordering a Replacement Electronic Keypad for Your Walk-In Tub

A replacement electronic keypad is ordered through Ella's Bubbles support with your serial number and a photo of the control box, so the correct keypad is matched to your tub. Electronic controls are among the parts covered by the Lifetime Limited Warranty, parts only, and support verifies the claim before a keypad ships. Support tests the new keypad before it goes out, and a local licensed electrician or your installer connects it.

Which Keypad Your Tub Uses

Many Ella tubs with digital controls use a five-button electronic keypad, while other tubs use push controls with a separate intensity dial. The keypad plugs into the control box under the tub, which is explained in what the control box does. Because the keypad and the removable end panel are both sometimes called "the panel", support will first confirm which part you mean before shipping anything.

Signs the Keypad Has Failed

Typical symptoms are buttons that respond only some of the time, indicator lights that do not come on, or the system switching on and off on its own. Before assuming the keypad is dead, check the cable. The keypad cable runs under the deck to the control box, and a cable that has slipped down behind the tub or a plug that has worked loose can look exactly like a failed keypad. Reseating a loose plug may restore function. If the connection is sound and the buttons still misbehave, the keypad itself needs replacing. If only the heated seat is unresponsive, start with why the heated seat is not working, and if only one side of a two-seat tub is affected, see why only one side massages.

How to Order the Replacement

1. Find your serial number on the label behind the magnetic access panel next to the door.
2. Photograph the keypad itself and the side of the blue control box where the cables plug in. Support uses this to confirm the replacement is compatible with your tub.
3. Open a ticket at ellasbubbles.com/support or call (800) 480-6850. Describe the symptoms and say whether the cable was checked.
4. Support verifies warranty coverage. Under the parts warranty, the keypad ships to the original customer's address without charge. If the part is not covered, support explains your options before anything ships.
5. Support tests the new keypad before shipping so it arrives ready to connect.

Installing the Replacement Keypad

Have power to the tub switched off at the breaker before touching any connection. Open the access panel, unplug the old keypad cable from the control box, route the new cable so it cannot fall back under the tub, and plug it in. Secure the cable so it stays put, then restore power and test each function. Ella's Bubbles does not send technicians; a local licensed electrician or your installer does this work, and support can answer their questions by ticket or phone. Labor is not covered by the warranty.

Related Guides

• How to Order a Replacement Part for Your Ella Walk-In Tub
• Where to find your walk-in tub model and serial numbers
• Touchpad or push button controls not responding: checks, repair, and replacement

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Common Questions

Still Need Help?

Open a ticket at ellasbubbles.com/support or call (800) 480-6850 and have your model and serial number ready.